Stone Valley Dental

Reviews 4

SU

Sun B

If I could give Stone Valley Dental zero stars, I would. I have never had such a horrible, painful and awful dental experience in my entire life! While extracting a tooth that had broken into fragments, it seemed to me Dr. Yvonne Chu-Hyland was hostile to any questions. I only asked a few questions during the first hour of the procedure, but Dr. Hylands responses seemed impatient, hostile, and more concerned about her time than my care. It was already a painful procedure, but what I perceived as her bullying attitude made the painful experience even worse. Whats more, I felt she used an unreasonable amount of force on me when injecting anesthetic. Isnt the point of using pain relievers to ease a patients pain, not cause more of it? Every time she injected pain killer, I felt it was forceful and caused stabbing pain; not at all like my experiences with other dentists. Furthermore, the dental assistant working with Dr. Hyland didnt seem to care or even be paying attention to my treatment. Although Im told she has dental training, her behavior made me feel as if she had no formal education, and I found out later that she hadnt even taken her RDA exam until months after my treatment. While using interns may be typical, in this case it was troublesome to me. Prior to this procedure, I had an Invisalign consultation with an orthodontist at Stone Valley Dental. I had a hard time understanding her until an assistant started translating for us. But even then, when we tried to explain one of our concerns, the orthodontist either didnt understand, or wouldnt respond in a way that showed us she understood. She just kept repeating the same non-responsive thing that didnt answer our questions, which made us feel like she was just dismissing our concern without really understanding it. This made us feel like we couldnt communicate with her well enough to get quality or even accurate medical care. Also prior to this procedure, Dr. Hyland told me I have multiple cavities, which would need to be filled prior to Invisalign treatment. However, after all of the above, I went to a different dentist. My new dentist said that though I have some areas that may develop into cavities in the future, I have no cavities suitable for treatment now. Somebody is wrong. Im going to believe the dentist who did not bully me. Finally, I noticed Stone Valley Dental practices pediatric dentistry. Based on the above, I would personally be terrified to leave a child in the care of this dental practice. If they will treat an adult this way, how will they treat a child?

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D

D Ra

Love, Love, Love this place. Finally a great dental office that offers all services under one roof to include a pediatric specialist which Alamo has been lacking for soooo long! They have an orthodontist as well. Dr. Hyland is phenomenal. She is experienced, caring and over qualified in my humble opinion. She is a specialist and meticulous in her work. This place is local owned and operated by the treating doctor, not a corporate/turnstyle environment with inexperienced doctors and staff, been there done that. Dr. Hyland takes whatever time is necessary, really cares and it shows. A friend referred me to this office after Dr. Hyland sent flowers to her after a complicated procedure. In the days of declining customer service this place is a GEM. Francis at the front desk is such a pleasue to talk to and make appointments with. She is very experienced in dealing with insurance issues and makes the experience painless. If you live anywhere near Alamo, Danville or WC this place has it all. So glad I was recommended to visit this office.

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CL

Clarence C

I have been a patient of Dr.Hyland and Dr. Fong for over ten years. I initially became a patient at their office in Hercules and have been recently seen at their new office in Alamo. My experience has been nothing but fantastic. After moving to the Bay Area away from my family dentist of over 25 years I was skeptical about finding a new dentist. After meeting Drs Hyland and Fong my fears were gone. They are professional, extremely qualified, and especially understanding of the needs of their patients. The office is clean and up to date with technology. The staff is equally impressive. The office manager Francis at the Stone Valley Dental location in Alamo is a really nice person and very efficient at handling insurance issues and explaining benefits. I have referred many friends to both offices and will continue to do so. Go see for yourself, you will not be disappointed.

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TI

Tiger Momma

Dr Hyland and Dr Park are thorough, professional and considerate. I see Dr Hyland and she has always had a smile and a kind word. Im from the "dentist-fearing" era and she has never hurt me or caused me pain and Ive had my share of procedures with her. My children see Dr Pang (pediatric dentist) and he is understanding and patient but works quickly when its needed. He extracted my sons teeth in about 2 seconds. If you blink, you would miss it. Great office. Clean and bright. Great experience!

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