Kaiser Permanente Antioch Medical Center

4501 Sand Creek Rd, Antioch, CA 94531, USA

Category:	Family Practice Physician
Address:	4501 Sand Creek Rd, Antioch, CA 94531, USA
Phone:	+1 925-813-6500
Site:	kp.org
Rating:	4.1
Working:	8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM Closed Closed

Location

Photos 65

Reviews 10

Sylvia Stanley

Where do I even start! My mother has been at the Deer Valley Kaiser for 3 weeks she is unable to get up on her own since she is recovering from a major surgery. The nurses here are ridiculous! EVERY single time I walk into my mothers room, she is wet! My father, sisters and I spend every free minute we can there but its still not enough. I have spoke to floor managers that promise for things to get better and they dont!!!!! Perfect examples of the care here: #1 I walked into my mothers room at 6:45 PM. Her legs were hanging off her bed "thank God she didnt fall". Her bed was soaked and her blankets were wet and she was freezing. There was even a huge puddle of pee under her bed. The nurses helper was so upset by what she seen she wanted it reported to the floor manager. #2 My mother called for help to go pee and a nurse stuck her head in my mothers room and said Im busy and told her to go pee in her bed. This has been the most horrible care I have ever witnessed. Very sad to see what health care is coming to.

Eric Tam

One of the best Kaiser. Staff are friendly here and treat you like a human being. Their volunteer staff are always willing to point you in the right direction, and help you push the wheelchair. Their pharmacy can be a zoo and the wait can be challenging. The line to drop off your prescription is pretty quick, but on a normal day, you can expect anywhere between 15 to 30 minute wait and then have to wait in line for another 15 minutes to pick up the prescription and if you have a consultation that can add another 10 minutes. The parking lot can get pretty full by mid day but you can always find an open space. They also have a pretty nice cafeteria with decent food. You would think a place like this would have mediocre food because you have no choice, but its actually not bad. They have a variety of healthy choices at reasonable priced. I paid $5.99 for a chicken taco salad. Cafeteria dining area is pretty big so theres ample seating. They even have a public microwave to warm up your own lunch too

Jennifer Munoz

Ouch! Foot Dr. visit at the Deer Valley facility. This hospital is always clean and actually refreshing to walk into. The ladies immediately direct you to the correct floor and give you step by step instructions on how to find your Doctor. Lets get back to the OUCH! Ive had a neuroma on the bottom of my right foot for a couple years now. The pain is excruciating and it hurts to even walk barefooted. I was at the point where I would do anything to relieve the pain! Dr. Coggie referred me to Dr Razzante. Hes a very nice Dr. and cute (I had to throw that in there)! He decided to give me a Cortizone shot in my foot. OUCH! The man (the shot) brought tears to my eyes! Good God! That sucker hurt but I do feel better. My foot feels weird but Im not hurting anymore! If you have foot problems request him. He only works one day a week so get on his schedule early! Im pretty much a Kaiser junky and wouldnt go anywhere else! Dont get me wrong Ive had a bad Dr. once but only once!

Phuong Nguyen

Horrible customers service We just moved to Brentwood and I had to came here 2 times for my little babys appoitment. First time, my baby was very sick and I was sick too so I asked my mom went with me, she could help me holding the baby. The very rude man that I think he is a Mexican, talked on the phone( I needed some one totranslate to Vietnamese ) that the baby was with his mom, his brother and his grandma. He talked with a very loud angry voice and kind of mad because we had so many people went into the room. Second time, today, I went to the same place and because I was late 18 minutes ( hard to find the parking) but I was waiting patiently. No one helped me after 1 hour waiting. Maybe because I am Asian, they dont care much! Good job Kaiser. We get the service by PAYING for it. I dont get it for FREE. DONT BE RUDE!!! now I have to wait until nexr year to change my family health insurance to another better comany 1 STAR BECAUSE I HAVE TO

A Private User

My brother is in ICU at this time and he had the worst night last night. A nurse put his call light out of reach, his glasses on a table where he couldnt reach them and was unable to call for help when needed it. His colostomy bag leaked down his hip and now he has "skin breakdown" due to sitting in feces for hours. They also repositioned him and were rough and made him feel like a slug. Being in ICU I always thought you were getting great care with a great response time, but this proves it doesnt happen. Then, the nurses on day shift mentioned they were "over staffed" and they were all sitting at the desk. I am an RN myself and if I ever treated a patient in this manner, I would be written up or fired. I think this is absolutely uncalled for and shouldnt have happened. He is scared to stay there another night and his family (me included) are furious with this lack of attention and care shown to my brother who has cancer and very critical!!!!!!

Jason Conner

My wife and I are expecting and are from Washington state - lets clear that up beforehand. Kaiser is something new to us. This will be the first and last time they are used. We are used to a certain level of professionalism and quality of care. Each time we have been, I am separated from my wife while she is questioned over spousal abuse. This is an outright insult to both of us, but we are told it is policy. The facility is poorly managed I have had the experience of an attendant YELLING at a woman who simply wanted a note for her daughters injuries. If we were not so close to the delivery date - we would go elsewhere. Try to avoid this place if possible.

Pamela Fitzgerald

Dr. Baskin, in the Emergency room on New Years Eve refused to give me a CAT SCAN and sent me home. I did need a CAT scan and was admitted with a severe issue that a CAT SCAN done the following day through another doctor showed. I could have died as a result of this physician REFUSING to TREAT ME PROPERLY. He was arrogant and just in a hurry to send me packing! This was at the Kaiser Antioch ER.

Christopher Payne

Was here helping the wife with some surgery she had to get taken care of. All the nurses and Doctors were friendly and helpful when asked things. Waiting chairs could use some help as they are flat and not too comfy. Place had a live pianist so there was pleasant music rather than canned muzak.

Dante Stelly

Unsatisfactory! :( The nurse was suppose to stay with me and he goes off and wonders somewhere else. He wouldnt tell me what I was taking, he gave me some medicine that I had no clue what I was taking. Later on that night I got sick on the city bus and threw up.

Adeel Azhar

I have all good things to say about staff/nurses/doctors etc. I moved from Fremont and it is like 300% more better and friendly environment. The best part is accessibility of things in simple request. Kaiser should train their all hospital staff in sameway.