Sutter Davis Physical Therapy
| Category: | Physical Therapist |
| Address: | 1340 Lake Blvd, Davis, CA 95616, USA |
| Phone: | +1 530-753-5338 |
| Site: | sutterdavis.org |
| Rating: | 3.8 |
Location
Photos 1
Reviews 4
WE
West River
I dont have a problem with the staff or quality of therapy. However, if you cant get to see a physical therapist in a timely manner, Im not sure what good having quality staff and services do you. So, although Sutter pruports to provide PT to its patients, in my experience I have questions about whether Sutter gets the part about having to deliver the medical services. In my experience I feel Sutter does not seem to realize or value timeliness in the delivery of this important medical service. Also based on my experience, I feel they have a one-sided and very strict policy on being on time which I will discuss in this post. Although I am not a licensed physical therapist, as a lay person, it seem, at least to me, obvious that one is typically been referred to PT because of a significant enough physical problem pertaining to pain, impairment of mobility, etc. You are sent to PT because you have a physical problem that wont resolve itself on its own - like a bruise or a pulled muscle. As I have stated earlier, typical PT problems usually dont warrant, nor do I expect next day service. On the other hand, if you are being referred to physical therapy, one would thing the condition warrants a timely response. Based on my long term experience with Sutter, it takes way, way, way too long to get an appointment. It took me over two weeks to get an appointment after following up on my referal. To their credit, the Sutter Davis PT staff did their best to work me in an as soon as they could. But it raisese the question of whether a referal should be made to physicial therapy in the first place, if you can wait three weeks? Based on my long experience with Sutter PT, I question whether Sutter has any recognition that physical therapy is an important medical service. I get that vibe whenever I deal with Sutter PT. And I have had experience with another of their PT centers as well and have had the same scheduling problems.. The other problem I have with Sutter, is their one-sided appointment policy which they dont inform you about until after the fact. In my latest attempt to get timely treatment after having to wait over two weeks for an appointment I was maybe 10 minutes or so late for my appointment. When I got there, they informed me that there was not enough time to be seen and I would have to reschedule. Now many is the time I have showed up on time for a PT appointment and had to wait well over 15 minutes to see my therapist. (Again, I dont have a complaint with the quality of the treatment, just that it is difficult to get it a timely manner). I feel, based on my experience, that Sutters one-sided rule that you as a patient have to be strictly on time but we, Sutter, can be as late as we please, I was not informed in advance of what the cutoff time was. Hey, Ill take some responsiblity for being late. But at least let me know what the one-side rules are and what the cutt-off time is. So what happened? They couldnt see me. They offered me o their one and only appointment which was the next day but at a time I couldnt make. I feel Sutter should consider that patients cant always build their life around the "one time" Sutter has an opening. The next appointment they had was over a little over two weeks in the future. They also said the Alhambra Sutter PT was very booked up. At this point, and based on long experience with Sutter PT, I have no confidence they can treat my condition. I have concerns and questions - not accusations - as to whether or not they can actually provide quality PT and whether they have sufficient staffing to do so. I did decide to request that the state investigate whether Sutter is adequately staffed and is providing timely PT medical treatment. I did try to contact the Sutter ombudsman but I couldnt navigate the maze of Sutter and find one.
A
A Private User
I went here for several visits and it was a total waste of time. The PT gave up and didnt know what to do. I left feeling worse than when I started going. I have since gone to another PT in Davis and gotten much better results.
LO
Lola BEATTIE
I came to PT with pain and very little mobility in my right hip. With the help of Brian I have had wonderful improvement. He was professional and made me feel comfortable and confident that I could improve, Thanks so much!
LA
lana burke
I have had several visits for a variety of health issues. PT here is never crowded, no long waiting, and the therapists have the patience of Job. This facility gets 5 stars and a + sign to add on. This one rocks!