BreakThrough Physical Therapy, Wellness and Sports Performance

Reviews 7

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D M

Stopped by today. While their physical therapist who attended to me (Justin) seemed great to work with, I cant say the same about their front desk and associated supervisor (Jennifer Straub). The main concern driving my 1* review is their ridiculous policy of requiring social security number or a ridiculous cash deposit for all future appointments ($130 for first appt, $110 for all future appts; so based on my understanding of the way the front desk described it: in my case that would have been $1340 for a 6 week period that the doctor recommended! And, even if its just $130+$110, thats still super high as "cash deposit"). Having been a victim of identity fraud, I feel very sensitive to providing my social security number to anyone other than in absolute-must-need situations. When I explained my concern, they countered with "well, we are a small institute and have had situations where people dont pay up". At this point, they suggested their workaround of paying a ridiculous (upfront deposit). While I refused to pay such a high deposit upfront to them for obvious reasons, I read later from other reviews that people have had trouble receiving this deposit back. Subsequently, I suggested what I thought was a creative workaround suggestion -- "why dont you take my credit card number down... and hold on to that if you have any issues with my billing" (for the record, I have excellent credit and superb health insurance). To this, their incompetent front desk staff countered "well, we are a small institute and we dont have the IT security in place to securely keep credit card information". So, they have no IT security in place to keep credit card info, but will "securely" keep your SSN!?!!!! Go figure... LOL. Clearly, they have not read Empathy 101 or understand sensitivity around ID fraud (Breakthrough Staff - if youre reading this, most studies say the average ID theft costs $1500 in direct fraud + 600 hours of time clearing up ID theft issues. You can thank me for forewarning you when theres a hack into your IT systems stealing your customers SSN and you are sued left, right and center) . After explaining myself, they just kept repeating themselves like a broken record. So i left in frustration after sharing my my concern with their supervisor (Jennifer Straub). Strongly DO NOT RECOMMEND for their ridiculous policies!

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Brian Nguyen

We tend to take the simple things in life for granted, e.g. walking, running, jumping, taking a shower standing up, wearing two shoes. I definitely never thought I would be in a position to realize how lucky I am to have two working feet. But thats exactly what happened to me August 1, 2016. While playing volleyball, I fully ruptured my left Achilles tendon and was left unable to walk. After surgery to reattach and solidify my tendon, I was on the mend and was tasked to learn to walk again, let alone, learn to stand with feet parallel to each other. Enter Break Through Physical Therapy and Dana Liang, Physical Therapist Extraordinaire! Realizing that I will never be back to where I was prior to tearing my tendon, my goal was to get back to sports with as few limitations as possible. After working for months with Dana, and being waited on hand and foot by the aids and staff (HA! pun unintended but gladly accepted), I was able to meet that goal and am now back to full physical activity. I am happy to report that after being discharged, my limitations are at a minimum and I have regained confidence in the use of my left ankle. To think I went from being completely immobile to playing sports again in a matter of 5 months, I would consider the entire Break Through team to be miracle workers!!

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Sankar Narayanankutty

I went for my lateral epicondylitis [tennis elbow]. I will divide this review into two: First, the place itself is well equipped, has excellent customer service and is located conveniently. They are easily reachable through phone/email and respond immediately. BreakThrough came highly recommended by my doctor as well as friend who is also a patient. They accepted insurance and although heavily booked, were able to bump me up a few days. Monica Willoner at the front desk is extremely nice; she made it a pleasure to signup and revise my visit schedule according to my other appointments. Second, I was assigned Kevin Brittain as physiotherapist. He is very knowledgeable, friendly, and was able to zero in on the sore spot on my arm in seconds. He does a great job of soft tissue treatment, and made me do exercises using colorful equipment. He also got me some TENS (electric nerve stimulation} therapy which helped, as well as ultrasound. Kevin even went beyond duty to help me request a lighter laptop at work. Lets just say that he is so good that there is actually a downside to my fast recovery, in that I have to stop consulting him! In short, Breakthrough has an amazing team... and has been a flawless experience.

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Connie P

I am experienceing Top Notch, Skilled, Ultimately Trained, Effective Therapy @ Breakthrough Therapy, Sunnyvale, especially from Barry Gordon, DPT. At 73 yrs of age, I have multiple issues and BT is able to consistently relieve the most debilitating and discouraging which reveal underlying, next issue needing attention, continually improving my quality of life. And the Secondary, TENS, Icing and other Supportive Staff is as Caring, Listening, Encouraging, Accommodating; as well as the Front Desk Administrative and Billing Staff is Welcoming, Responsive, Skilled with their Administrative Systems,Timely and Delightful! Id Recommend them to Everyone, except I hope All their therapy slots arent filled beyond capacity ;)) ...Fact is, with such a Quality Operation, Im sure they are able to continue recruiting additional Top Notch Staff as needed.

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Sara M

Breakthrough physical therapy is 5 stars AMAZING! My injury really brought my spirits down and anytime I came in I left feeling better everyone is so kind from the aides Natasha, Shreya, Joan, Gina, and Greg and the front desk is so welcoming and lighting fast on top of it. My physical therapist Kevin really understands the pain I describe to him and how to help alleviate it at PT and how I can help myself at home. Im really grateful that during a difficult time I had such a competent fun knowledgeable team to work with. I highly recommend Breakthrough physical therapy to anyone injured needing recovery and care. They are always consistent and genuine. Thank you to my SUPER PT TEAM at Breakthrough Physical Therapy!!

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Ulf Sundberg

After a colleagues recommendation I came to Breakthrough Physical Therapy with a badly locked up shoulder that limited my range and caused pain. How different life became after the treatment! Not only did the great treatment and cleverly developed exercise program fix my shoulder issue but also drastically improved a poor posture that was the likely root cause of my shoulder problems. The therapist Daniel Kao has fundamentally improved my life through the strength and mobility that I now have. Breakthrough Physical Therapy is highly recommendable and the great experience was made even better through the efficient and friendly management and staff at the front desk.

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Mikaela Mannia

I sprained my MCL (inside of the knee) and could barley walk. I had a limp and everything and had to use crutches. Now 8 sessions later Im all better. I can walk, run, and jump without pain. Everyone was so nice and helpful! The therapist I saw was Sogol, she was very supportive and always made sure I was okay with whatever she wanted me to do. She would show me before having me do it and even do it with me sometimes! I loved everyone I met there, they all had such great attitudes and personalities! I will miss not seeing them twice a week now that Im better

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