Quest Diagnostics - Glendale - S Chevy Chase
| Category: | Medical Laboratory |
| Address: | 801 S Chevy Chase Dr Ste 50, Glendale, CA 91205, USA |
| Phone: | +1 818-553-0550 |
| Site: | secure.questdiagnostics.com |
| Rating: | 2 |
| Working: | 7:30AM–12PM 7:30AM–12PM 7:30AM–12PM 7:30AM–12PM 7:30AM–12PM Closed Closed |
Location
Quest Diagnostics in Glendale, S Chevy Chase: A Comprehensive Review
Overview
Quest Diagnostics in Glendale, located at 801 S Chevy Chase Dr Ste 50, is a medical laboratory that has garnered a mix of reviews from its clientele. With a rating of 2 out of 5, the facility operates from 7:30 AM to 12 PM on weekdays.
Customer Service: A Major Concern
Reception Staff
The reception staff has been frequently criticized for their lack of customer service skills. Multiple reviews mention that the receptionists are rude and unhelpful, often engaging in personal conversations while patients are waiting.
Management
There are also complaints about the management, with some reviewers stating that the person claiming to be the manager at the front desk should be evaluated for their poor customer service.
Medical Procedures and Staff
Phlebotomy Services
The phlebotomy technicians have been described as rude and unskilled, leading to bruising and discomfort during blood draws.
Lab Technicians
Some reviewers have pointed out that lab technicians are also handling front desk duties, which they find to be inefficient and causing delays.
Operational Issues
Waiting Time
Long waiting times are a common complaint. Some reviewers have reported waiting for up to 4 hours, even when they had an appointment.
Lost Samples
There are instances where the lab has lost samples, causing inconvenience and stress to the patients.
Communication
Communication seems to be another area where the facility falls short. Reviews indicate that the lab is slow in sending results to doctors, and phone assistance is often unhelpful.
Positive Remarks
Doctors
A few reviews mention that the doctors at this facility are nice, helpful, and trustworthy.
Parking
The facility does have easy parking, although it can get a bit full, so making an appointment is recommended.
Table: Summary of Reviews
| Aspect | Positive Reviews | Negative Reviews |
|---|---|---|
| Customer Service | 0 | Multiple |
| Medical Procedures | 0 | Multiple |
| Operational Efficiency | 0 | Multiple |
| Doctors | Few | 0 |
| Parking | 1 | 0 |
Photos 15
Reviews 10
AN
Ani Grigoryan
THIS IS THE WORST place ever dont go here this people are very rude no customer service people are dying of hunger fasting to get the lab done ,but all they do there is cheat chat with each other very loud . This is discusting me to hear everthing they talk ,i was there with my 9 month old baby for 4 hrs waited after fighting with the receptionist , finally got checked in and the two nurses who were supposibly been working for 20 years COULD NOT GET MY BABYS BLOOD , if you care about yourself and health dont go to this place , and the receptionist is very RUDE if i had a chance i would give a good fist right there she is so RUDE she doesnt no how to work with people .
DA
David Guy
DO NOT GO TO THIS PLACE. Horrible service.... Quest corporate should defiantly look into this locations, as there is no customer service available. This ignorant waste of employee who she said she was the manager there, who was at the front desk (didnt get her name) should be evaluated. We just left the place since they didnt even checked us in the computer after waiting about 20min. DO NOT GO TO THIS LOCATION if you are expecting somewhat of a customer service.
AN
anahit sargsyan
I went there today ,and it was my first time .I hate this place its awful .They are very unhelpful. Customer service is the worst. The phlebotomy technician is very rood. She did her job very bad, my arm was bruises. If you care about yourself I advice you dont go this place. A phlebotomist doesnt know how to work with people.
MA
Margaret Sais
The slowest staff ever. They need me help at the front desk. HIRE someone that will take care of walk ins. U hv a lab tech taking care of the front desk. THIS is ridiculous. Young lady at the front desk is making personal phone call, while there r patients waiting to get blood wrk done.
MA
Mariam Kh
This is an awful place . They are very unhelpful. The costumer service is the worst. The receptionist Adriana is very rude,very unhelpful. She needs to be fired .
A
A Private User
Do not go here or to any Quest Diagnostics lab if you have any other options at all. Seriously awful. Lost my sample, completely unhelpful about it.
YI
Yilu Zhang
Quest Diagnostics only have machine assistant through the phone... My problem cant be solved at all...
TE
ted regalado
doctors in this place are very nice, very helpfull and trusting.... i highly recommend this place
SE
Sean Cannon
Really slow in sending labs to your doctor. Ive been to MANY Quests and this one is the worst
ED
Edward A Romana
easy parking, can be a bit full best make appointment
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