Marshall Medical Center

Reviews 4

BR

Bridget Cullen

I had my daughter here in 2009, and it was AWFUL. I should probably take a moment to mention some things: Im a single mom - no dad on the birth certificate at all. Also, my mom died three days after my daughter was conceived. Finally, I was in a maternity home because I was homeless. I was high risk (gestational diabetes), and during an NST it was discovered my daughter was in distress - we had an emergency c-section. After they removed her, they took her and left me in post-op. I was told I couldnt see her until after I could move my toe. Due to the c-section, I had to be kept longer. While there, I had a lactation consultant come in to "help" me. My child would latch, the consultant would leave, and after a little bit my daughter would let go and cry. I couldnt get milk out! I had to put her on the other side, and try again. The consultant would come in, help my daughter latch, and take off again. Sure enough, my daughter suckles some, then lets go crying. I would try to explain this to the consultant, but all she would say is, "moms always produce enough. You just need to let her!" Meanwhile, my daughter was losing more weight than she was supposed to AND NOBODY WOULD TELL ME THIS. They were finger-feeding her what little milk I could produce, along with formula, but didnt bother telling me ANY of this. I was having trouble getting her to sleep - the nurses never had a problem. I asked them what they were doing, and they would just laugh and walk away. Im not sure whats more humiliating - having to ask for help putting your child to sleep, or being laughed at when asking. Now one night, I knew it was getting close to time for us to be discharged and I was still struggling. I lost it - I messed up. I said, "Oh my gosh, please, just shut up. Please, just stop!" I understand my being exhausted and scared are no excuse for this. I said an awful thing in a moment of weakness. The next day, the nurse tells me theyre discharging me, but not my child. Theyre calling CPS. These people wouldnt tell me she was losing weight, made me feel like there was something wrong with me, didnt answer my one question about getting my kid to sleep, didnt even bother telling me about post-op care (nobody bothered letting me know it was normal to pass a blood clot the size of a tangerine, I had to Google that). I made a phone call, and my daughter was discharged with me. This was on either a Friday or Saturday (I believe Saturday). Monday morning, in a completely different county, I had CPS at my door because they had received MULTIPLE phone calls over the weekend. CPS saw my home, saw me with my daughter, apologized for wasting my time, and left. I then proceeded to get numerous calls from a case manager or whatever from Placerville. Needless to say, I was so damned terrified of having my child taken for not producing enough milk or accidentally saying "shut up" that I NEVER went back there for my follow-up appointment. Apparently everything was fine though since its a good 7 years later. Between the staff at Marshall and the OBs that I saw earlier in my pregnancy, Im perfectly happy with NEVER having kids again.

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JO

John Cowperthwaite

I called this hospital and they told me that they could help me refill my medications. I told them exactly what they were over the phone and, that I have been taking for over 15 years. I had just moved up to the county and was waiting for my insurance to change.They said come on down. When I arrived, they took all my information including the list of medications and were extremely nice. They then took me into the examination room, took my vitals and I waited. The blond female doctor showed up and questioned me about my entire medical history. She had an EXTREMELY Cold beside manner and lifeless blue eyes. It was like she wasnt even human. She was like robot like you see in those movies. After listening to my entire medical history she said she said would not refill my medication. She then said my blood pressure was high and was I having any chest pains? I said," no, it is probably because it is so hot outside, and why didnt they tell me they couldnt refill my medication over the phone so I didnt have to waste 90 minutes of my day?" She said "that would have been illegal". I said "there could be serious consequences if I stop taking my medications such as loss of consciousness and other serious side effects." She said "in that case please call 911." I said "I cant call 911 if I am unconscious". She asked agin, Are you sure you are not having any chest pains? I said no. She seemed eager to crack open my chest and take a look at my heart as I stared into those lifeless cold blue eyes.I said "I have to get out of here and find a doctor who cares about the welfare of their patient." The whole staff got very upset and said "Oh no you cant go. You have forms to fill out".They looked like they were going to call security or worse tie me down and crack open my chest so I stayed, and wasted my entire day there. That doctor was the most cold, uncaring, person I had ever met. She should get a job putting down puppies, kittens, and baby rabbits. She would be perfect at it. She had NO compassion, no heart, and no soul.I dont know what is wrong with her but, she should NOT be practicing medicine.

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AM

Amy McClure

Earlier this summer, our daughter had an accident while we were camping approximately an hour north of Placerville. Marshall was the closest ER facility, so thats where we ended up. She was brought back quickly and the staff kept us apprised and were supportive every step of the way. We were treated like family the entire time we were there (4 days - not the camping trip wed planned). The nurses (Catherine, Teri, and Terri specifically) were impeccable and the entire staff was kind and attentive. Every procedure was fully explained and all questions answered completely. Dr. Detweiler was professional and we appreciated his precision and experience. Also, while the food isnt typically one of the highlights of a hospital stay, we were duly impressed with the meals here! Overall, we cannot thank Marshall enough for the amazing care provided not only our daughter, but to the rest of our family as well. We wouldnt hesitate to choose Marshall again if needed and highly recommend this hospital. Thank you, Marshall! :)

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IG

Igor Khavin

Worst slowest hospital experience ever. Only one er doctor, 6 hour wait, still havent seen him and Im in pain. Writing this review from the er. Dr had the nerve to tell me he will get to me eventually unless some one comes in with an "ace card" wtf is that!!! Im in a lot of pain, enough to be in the er for 6 hours now, a quick initial visit from an resident dr would help take the edge off and order an ultrasound for me. I have a kidney stone and Im not dying, I understand but it hurts like I am. I will not return here. Nurse says they are slower than before because of new computers and the dr on duty is soo thorough he spends 4x the usual time with each patient. Sounds like they need new management for the staff to operate efficiently and have some order. Today this place is not crowded at all. I mean literally quiet. Sad since Ive had good experiences when I injured myself in the past. Id probably save more time driving further for care. Patients beware of the slow service here.

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