Alta Rancho Pet & Bird Hospital

Reviews 7

JO

Joan Malkin

I took my English Bulldog; Sassy to Alta Rancho Pet Hospital for a second opinion on chronic problems she had been having with her skin. I had been to 3 different vets over the previous 2 years in attempts to solve her problem with no success. She was suffering from a horrible odor an chronic itchiness around her bottom. The odor was also coming from her face and ears. We had tried all sorts of shampoos and rinses, oral drugs etc with no luck. When I went to Alta Rancho Pet Hospital, I was greeted by a very friendly and knowledgeable staff. They took an exhaustive history of my dogs problems and then I got to meet Dr. Shufer. We talked for a long time about what had been done in the past, what helped, what didnt help etc. He did a very thorough exam of Sassy and discussed her problem with me, indicating that her issue was common to Bulldogs and related to chronic irritation from the skin folds creating an environment which allowed infection to occur. Because of her very tight corkscrew tail, and her generous facial folds, he suggested a surgical solution to Sassys problem. He warned me that it might seem radical, but that in the end, elimination of the folds was the only way to get sustained relief. I thought over the concept for a few days and decided to go ahead with the surgery. Dr. Shufer showed me their impressive surgical suite and described the procedure in detail. Essentially, he was going to remove her tail entirely and cut away the facial folds to solve Sassys problem. The surgery went very smoothly as did the recovery. 2 weeks later, after the sutures were removed, my Sassy was totally fixed! She stopped itching, stopped scooting and stopped stinking. I dont want to sound extreme, but it was like a miracle. I am so glad that we found Alta Rancho Pet Hospital and Dr. Shufer and I know Sassy is glad too.

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A

A Private User

Selecting a new vet after moving to the area can be a challenge. My only experience with a vet had been in a stand-alone facility set up like a humans clinic with the waiting room in separate area from exam rooms, kennel areas and other areas of the hospital. To find a vet in what is best described as a strip mall made me a bit apprehensive about their ability to provide quality care. Alta Rancho Pet offers daily vaccination clinics so I decided to check them out when one of my dogs needed vaccinations. I was pleasantly surprised. I was treated with kindness and respect and my dog loved them (ok, she loves everyone!). The staff was very friendly and the facility seemed comprehensive. When my elderly dog became very ill and needed to be hospitalized, the vet kept me informed of his condition and treatment options. Although my dog passed away a couple of days after coming home, I felt that the staff did everything that they could. He was not the most cooperative of patients and the staff put up with a lot while treating him. My other dog is undergoing ongoing treatment and has had to have 2 emergency surgeries for unrelated conditions. Both times they were able to treat my dog that same day, kept me informed of her condition and usually called me the next day to check on her. All in all, a good experience and a good, comprehensive facility.

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AM

Amanda Borgquist

I have been taking my pets to Alta Rancho Pet and Bird Hospital for 15 years and would never want to take my animal companions anywhere else. The veterinarians, animal care staff and receptionists make every visit to the vet a meaningful and enjoyable experience for both the clients and patients. I also had the privilege to work “behind the scenes,” with Alta Rancho Pet and Bird Hospital’s medical team as a vet assistant. The veterinarians at Alta Rancho Pet and Bird Hospital are an outstanding source of knowledge because they stay current on the most innovative ways to enhance their patients’ health care. Being a part of their medical support team taught me a great deal about veterinary medicine, compassion and the importance of building relationships. The sense of camaraderie among the staff is welcoming in the way one might feel when with family and that is one of the many qualities that makes Alta Rancho Pet and Bird Hospital so special.

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J

J

Brought our Bird in in very bad shape, was given a price but not told anything in depth. We were rushed in and rushed out in hopes that our little love was being cared for. We left him there for a few hours but told when we picked him the vet was cold and matter of fact that he had 50% chance to live. He should have talked to us then that it was going to be a miserable death for our little one. He died a horrible death gasping for air. We had agreed to let them send out a culture but didnt hear from them for a follow up or for results. I called twice and finally got a call back a week after he died with the results. This place is there for making money not relationships with owner and pets. The receptionist is really nice but after that its down hill. You dont have to take my advice, see for yourself but remember its up to you how your pet gets treated.

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JE

Jenae Esteves

Brought my dog in for diarrhea/throwing up. Explaining my issue to the assistant initially was frustrating because it did not seem like he was listening to what I was saying; he already had answers/input before I could finish a thought. Then the female vet came in and she was cold, did not smile or extend any niceties toward my dog. She man-handled my 9 lb dog on the table and then charged an exorbitant amount for the services (I have since checked around a few other places and I was definitely overcharged by a large amount.) I have been using this place for routine shots etc. but this was the first time I came in for an actual problem and I could feel that they did not really care about my dog and just saw me as an opportunity to capitalize financially. In the end I left feeing very unsettled and I will never go back.

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EL

Ellen Gadegaard

Both my dogs were rescue pets. My Siberian Husky was initially very unsocialized and in neglected condition: full of fleas and very scared. Dr. Henderson recognized that she needed to be sedated in order to deal with the fleas and give her injections. I was able to take her home the same day. Two weeks later she needed a hysterectomy because she had come into heat. A few months later, she tore her anterior cruciate ligament and needed surgery. After an in-depth description of the injury and what was required to fix it, Dr. Shufer performed the surgery. She came through the surgery with flying colors. I cannot say enough about the excellent care and professionalism of the veterinarians and staff at Alta Rancho Pet and Bird Hospital. i would recommend them to anyone with a pet.

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BL

Blanca R

We took our injured rabbit who had been attacked by a dog. The second we got there we waited. No one in the office seemed to be bothered by what essentially was an emergency. Once we got help they placed us in an office where they had soda cups piled on the corner of the desk. When we spoke to the doctor she had her leg causally resting on the patient table like some casual skater kid. The only actual compassionate person was the male nurse who was very gentle with our dying rabbit. To put all the icing on this cake the tools used in our rabbit were not sterilized and after use the doctor wiped it with a napkin then placed it back into its place. UNSANITARY INCOMPATIONATE UNRELIABLE I wish I would have known all of this before coming here. My animal died in a bad place

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