Apria Healthcare Branch

705 Fiero Ln, San Luis Obispo, CA 93401, USA

Category:	Home Health Care Service
Address:	705 Fiero Ln, San Luis Obispo, CA 93401, USA
Phone:	+1 805-783-7413
Rating:	1.4

Location

Photos 10

Reviews 11

Dustin Hempel

I cant begin to believe what an awful experience Ive had here. The first mask they gave me didnt even come close to fitting, so I went back to get another one. This time they measured my face, and mailed me an even SMALLER one, that couldnt even cover my whole mouth. I called their corporate offices, because of course you cant contact them directly, and was told they would call to sort the problem out. Twice. With no returned call. I had my doctor call them to contact me. Twice. With, again, no return call. Then I went in person, without an appointment (because how could you get one?) but their sleep technician wasnt in the office but would call me back. And (I know youre shocked by this) didnt. I drove by again. Nobody there. A third time. And this time their manager is there and can help me. But too long has elapsed since the replacement mask fitting, and clearly neither the poor fitting nor elapsed time could possibly be their fault, so if I want to use the machine theyre gleefully charging me each month for, I need to pay for the headgear and mask personally. DO NOT, under any circumstances, ever deal with this company. Their level of unprofessionalism borders on maliciousness.

Stephen Pitts

This all started when Apria made an unauthorized charge to my visa card in the amount of 569.48. They claimed that my insurance refused payment as I was no longer covered! This was true except for one minor problem, I had submitted my new insurance information at the time of purchase, that was how my copayment was determined. (which we made at the time of purchase) Apria was too lazy to update their records and Im the one that has to pay the price. I asked them to reverse the charges to my Visa and they refused, go figure!! I have to wait till they resubmit my insurance claim!! This gets even better, in an effort to resolve the issue, I called them. I was on hold listening to a message and music for 42 minutes and 51 seconds. The message said, "we know that your time is valuable and assistance is just a moment away!!!!!!!" What a laugh. We have all heard the phrase, too big to fail...How about too big to care!

Ashley Moses

Atrocious service. Paula is apparently the manager within this office, which is absolutely frightening, since my conversation with her was one of the most unprofessional experiences Ive had in customer service. She was rude, overly short with all of her answers and offered zero assistance in any way. I called and made a complaint about her within the corporate office, but unfortunately nothing will likely happen with that, as googling "Apria" right now on the internet, I found they have a 1 star rating (with hundreds of reviews), so that speaks volumes. We live in a small town, and horrible experiences like this are shared far and wide, so it would be in Aprias (or Paulas) best interest to re-evaluate her job, and what it means to provide customer service.

Will Powers

I thought it was impossible for a company to be worse than LifeCare Solutions, but Apria has done it. Nobody knows anything about anything, I cant talk to my local office, and all I get is a runaround. These people should have to get service from their horrible company and then maybe, just maybe, theyd realize how useless they are. Unfortunately, when Apria is on some "list", youre stuck with them. So much for having choices. Oh, and Im SURE Donald Trump and his ilk will solve all of this. Right!

C. Franklin Kielich

This is the absolute worst company ever. I have placed three orders for CPAP equipment in the last year. The first order arrived yesterday. I did not get what I ordered. I have been on the phone for an hour and a half trying to speak to no-English speaking people in Manila. This is a bad dream. Apria Healthcare s customer service is aboslutely terrible. Look at the other reviews if you dont believe me. I have no idea how they can stay in business.

Stacey Otte

If I could give a zero I would. My CPap machine crapped out 3 weeks ago. Called the service center 4 times since. Still waiting for a return call from the "respiratory thearapist" to resolve my issue. No response! Nothing!! Guess I have to die first! And good luck trying to contact anyone but their overseas call center to resolve this. Does anyone know of an alternative company or do they have a monopoly on my life???

Barbara Gaitan

I hate every aspect of this company....customer service is the worst Ive encountered. They cheat, over charge, re-charge and lie. From a to z all representatives have provided horrible service. I will be reporting them to my health insurance and bbb.

Hendrick

Terrible company. Customer service people I dont understand and they know nothing. Slow to process orders. To bad my insurance only went with them. Worst, worst company ever. How do they stay in business.

Melinda Rogers

I have order product twice from apria and both times they werent sent and had to call back. But they are to make sure that they get all your d3bit card info first b3fore they never send. Finding new company.

Jerry Santiago

HORRIBLE is far to kind a word to describe Aprias service. All calls go through a call center.You can never contact the same person twice. 10 MONTHS OF DELAYS!

Allene Brewer

Nothing