ManorCare Health Services-Reno

Reviews 8

DE

deb rodgers

My mother is a long term care resident at this facility and the care is the worst!! Bathing is a "luxury" and she often has to give herself a spongebath in the bathroom. They are extremely understaffed and constantly unavailable to help when needed. I have visited and waited with her for over an hour waiting for her medications. Her condition is one in which delaying her medication worsens her condition. Ive seen them just walk by while the light for help is on. Many residents are allowed to eat in the group dining room which are in no condition to be placed in the general population which upsets them and causes great distress, my mother being one of them. She is now refusing to eat and her condition has only gotten worse during the time shes been there which is approximately 3 years. They dont care about their patients (with the exception of a few such as Bridget and Nina) and youre lucky if you can even find a CNA to get help with anything. My mother is extremely well mentally and knows everything going on around her, her condition is physical so I know these things to be true. Ive tried working with them but all I get is lip service and nothing gets any better, only worse. They cant even keep CNAs and nurses long enough for patients to get to know them. The food is less than edible, I wouldnt give it to my dog (my dog wouldnt eat it!) and Ive seen many patients that arent mentally "there" being ignored, yelling for help and wetting the hallways. This is horrible yet the state makes a "visit" and supposedly all is well. I can attest to the fact that it is NOT. It is NOT a safe and caring environment for anyone you care about yet I have no choice in the matter sadly. If you have a choice, PLEASE dont leave anyone here if you love them!!!! UPDATE: Now clothing is being stolen! I purchased christmas gifts of clothing for my mother and she never got to wear them, one being an expensive sweater that i cant replace but "no one has seen it".....they now have thieves working there apparently and still no one cares. Their suggestion is to not buy my mother anymore clothing!!!!!

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MA

Marie Strickland

Do not send your loved ones to this facility. My brain-damaged brother was sent there for "rehabilitation," but he was given so much medication that he was sent to the Renown Emergency Room. Manor Care business office arranged for a notary public to notarize my brain-damaged brothers signature on an advance directive AFTER he had brain damage and was not competent to sign any documents. This document contained a power of attorney for health care in favor of his wife, who has since used it in legal proceedings and other healthcare facilities. They denied that he signed anything, but the signing was arranged by their business office. The notary did not even know my brother was blind, as the business office woman read him the document. They drugged my brother to the point of drooling. They cannot deal with brain-damaged patients, but admitted him twice. When he ran out of insurance, they said he was not a good fit for their facility. I repeat, do not send anyone you love to this facility. My brothers health declined precipitously after being drugged and sent to the emergency room.

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JI

Jillian Bohach

NEVER BRING A LOVED ONE TO THIS FACILITY!!! My grandmother who was diagnosed with ovarian cancer was sent here to get better with physical therapy 3 times a week and proper care. She only received therapy the first week she was there. Shortly after she got into the facility she was also diagnosed with phenomena in 1 lung. She requested a shower early in the morning and the nurse looked me right in the face that afternoon and said "No, I dont want to give her a shower" at this point my grandmother hasnt showered in 3 days. Later to find out that they were giving giving my grandmother the wrong medication for her phenomena and that it had spread into her other lung. She was then rushed to the ER to receive better and proper care! Please never send a loved one to this facility, the staff steals personal items, the facility is dirty, they will not treat them properly! Would you send a loved one here?

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WA

Wayne Pytlik

My dearest friend who has no family was in rehab after vascular surgery and then Skilled when it was discovered that he had Cancer. He stayed until his last treatment and discharged himself. The professionalism of the staff was the best I ever experienced. He was a difficult patient yet they cared for him with such kindness. Nursing, Dietary, Social workers all cared for him as he was family. I was surprised that he wanted to leave but in the end I got him home and settled. He passed away 2 days later. I believe that he did not share with me that he received bad news about the cancer and just wanted to be home. To all the staff that cared for him I express my deepest gratitude for taking care of my friend. I highly recommend this facility

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AL

Al Ellis

I stayed there for a week right after I had surgery. During that week I was not ever given a bed bath or even had a wash cloth thrown at me. I was in a lot of pain and they did take care of that but the nurse assistant I had was totally rude about it like I shouldnt complain that I was hurting. I was then over medicated because the physical therapist that would be taking care of me said she couldnt wake me up when she came to see me, I assume its because the nurse assistants seemed to be put out having to do anything for a patient. With one exception, a very nice hispanic lady, they were very unfriendly and rude, I would never go back to that facility and do not recommend it.

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CH

Chelsea Deboer

Here is a definition of the word NURSE. notice i have put the word "care" in all CAPS. My grandmother is a resident here and my family is very dedicated to her care that she DOES NOT get here. the nurses are NOT knowledgeable of what they are supposed to be doing, cannot ever answer any of our questions are very NASTY and rude. a person trained to care for the sick or infirm, esp. in a hospital. synonyms: caregiver, RN, LPN, nurse practitioner, physicians assistant, health CARE worker; informal Florence Nightingale "skilled nurses

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HI

Hillie Cousart

My family member moved to Manor Care a few weeks before the end of his life (terminal cancer). Manor Care exceeded every expectation I had for end-of-life care. The staff was so kind, so respectful and attentive. I will always be grateful for their professionalism and compassion.

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AA

Aaron Lindahl

They took great care of my mom. Nice and friendly staff. Thank you

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