Prairie Center Dental Care

Reviews 5

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Ashley Neidig

I hadnt been to the dentist in a year and a half. Last time I was there, I saw the *gentleman dentist who has always taken *good care of me, though I dont know his name. Dr Frank came in, said a quick hi, said "we looked at the X-rays and you have 5 cavities"...what?! I was taken back with shock; at my last visit I had zero cavities, only a dark pit that we were to keep an eye on because it could progress into a cavity. She looked quickly in my mouth, told me to get my wisdom teeth removed because it could lead to this horribly awful infection. I had to stop her from leaving so I could ask if my pit was one of the cavities...she didnt even see it originally, though its really noticeable if you pay a little bit of attention. She went back to look and said "yep, thats a 6th cavity" and that was it. No genuine care. I had never met Dr. Frank before so a simple introduction with a handshake wouldve done the world of good for first impressions. She spent all of 3 minutes with me. She didnt take the time to show me the x-rays or explain where the cavities were. I was still in such shock that I didnt think to ask the right questions. Even with all of that, theres grace; I was the last appointment for the day...Maybe she was late or didnt feel good or needed to do something in her personal life. I understand needing to move quickly but there is no excuse for making me feel like Im not worth spending time on, that my mouth is decaying and Im gonna die of a horrible infection from my wisdoms teeth. I left feeling so horrible but I can get over that, after all its the dentist and nobody likes the dentist. The reason for me leaving this practice was the crap I had to go through after the appointment. I waited until after the Thanksgiving holiday and then I needed answers about my cavities and what was going on with my oral health. All I wanted was clarification. Where are they? How bad are they? Simple questions. I called on a Wednesday afternoon and of course their office was closed. I left a message explaining that I was after clarification. I heard nothing from them on Thursday or Friday morning so I decided to call that afternoon and spoke to the front desk. I explained the story and she said that Dr Frank could call me later that day which she didnt. The front desk lady could have been compassionate, apologized, or done anything to make me feel like a valued client. She did no such thing even though I told her I felt very poorly treated. I called again Monday and had to leave another message. Each voicemail was getting progressively frustrated explaining what I needed and asking if the dentist I saw would call me back and explain my oral condition. No client should try this hard and still fall through the cracks. Finally Tuesday comes, nearly a week after my initial phone call, and it was Dr. Frank who called me. She said that she had tried to call the day before but couldnt leave a voicemail because a problem with my phone...I know phones have glitches but other people were able to leave me voicemails that day. If you cant leave a voicemail, you call again and see if it changes the second time or if the person answers. If its really important, you make the effort...Anyways, she was told that my voicemails were very frustrated. She was firm on the phone, boarder line rude and that again, put me in shock mode. She briefly apologized for the lack of contact but there was no sincerity. After getting past that, I got some of my answers. Three cavities were starting under existing fillings that Ive had forever. The fillings were getting looser, leaving room for bacteria. The other two were in one location between molars. When I asked about the 6th one being the pit, she had no remembrance of it nor was it in her notes. With such a great failure like this, I expect a little more effort to make amends. It was the dentist who failed to begin with by being so rushed and then everything after that really sucked being a reflection of the office as a whole. So saddened by my experience.

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Jennifer Martin

If I could give less than zero stars I would. This dental practice talked us into "temporary" partial dentures to "aid in healing from extractions" and to allow my husband to "eat normally" during the 3 to 4 month period before his permanent partial dentures could be fitted. Our insurance did not pay for them and all costs were out of pocket. They never fit from the moment they were first put in and my husband lost a lot of weight that he couldnt afford to lose as he could not wear them and could not eat normally. After numerous complaints that the temporary plates could not be worn, my husband was told that there was nothing more to be done. Then out of the blue, the dentist decided to no longer treat my husband with no reason given. Of course, this was after our annual dental insurance benefit was almost exhausted. When we found a new dentist we were also told that they charged us for unnecessary "deep cleaning", another out of pocket expense, that my husband did not need. We have requested a refund and have had no word from the dentist. NEVER go to this dentist, they will take your money for unnecessary treatment and will not make sure the work they perform quality work. Once your dental insurance is deleted they will drop you.

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John Karp

I just came back from having a second crown installed in the past month and I have to tell you the experience was tremendous. Now for someone like me to use the word "tremendous" is significant considering the horrible experiences Ive had back with I was a child and young adult. In the old days I would have to endure the old, crusty dentist who smelled like cigarettes and formaldehyde and would literally yell at me for squirming even though I was in incredible pain. Dr. Frank and her staff really put me at ease and are just as much concerned with my well being as they are to getting the job done right. Ive had crowns in the past and it would take days if not weeks to be able to chew with any normalcy. Dr. Frank is so precise in her work that within minutes of leaving her office Im back to eating like normal folk. I recommend Dr. Frank to anyone in search of a highly skilled and compassionate dentist.

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Bonita Rose

I was impressed with the staff at Pairie Center Dental Care. The lady at the front desk was professional and came out and sat with me to explain insurance information and billing info. Extremely helpful. Although I experienced pain during my procedure the doctor stopped immediately and took care of the pain. She assured me that everything was going to be alright. Lets face it Im sure everyones blood pressure is elevated when having to go to the dentist. Im very pleased with the dental work I have received So far and will continue to go to Dr. Andrea Frank and her assistant Ericka for my future dental needs.

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Niles Clark

The worst dental care ever. They did refund my money. I lost my tooth in the 5 weeks of pain. Very poor treatment from the staff. Even after they said they were wrong...they left me with only 5 days of pain meds & the Dr. went on vacation?. Staff treated me poorly again. I went to our family Dr. for help. I ended up at an oral surgeon in Denver....lost my tooth. Cheap ugly over charging "Company" that pushes Drs to make the buck$$$. No expert in house. BEWARE!

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