Cherry Knolls Veterinary Clinic

Reviews 3

A

A Private User

As anyone who has had to put an animal down knows, making the decision to euthanize is difficult and painful. After our 18-year-old cat rapidly starting going downhill, we decided that as we could not afford to pay expensive vet bills, the kindest thing to do would be to euthanize. So we called around and Cherry Knolls Veterinary Clinic was recommended. We called them and they explained the costs as well as the procedure, stating that the vet would take a "quick look" at him and then he would be painlessly and quickly put down in our arms (this is why we chose this vet over animal shelters, where you cannot hold or be with your pet during its final moments). Upon arriving for our appointment, the vet tech took about 5 minutes to weigh him, look at his eyes, feel him, and listen to a description of his symptoms, then pronounced hes "seen worse" and that he felt our cats problem might be treatable. We explained that we simply could not afford the diagnosis and treatment process and would prefer to go through with the decision wed already made. He reluctantly agreed and called in the vet, Meghan Shannon. She spent less than 5 minutes feeling him and listening to us, then after a bit of hemming and hawing said that she didnt feel comfortable putting him down. We again explained the financial side of things, and she persisted, saying, "Would you like me to at least give you an idea of how much it might cost to diagnose and treat him?" We refused, repeating that we simply couldnt afford it (specifying that this was due largely to the owners cancer-related medical expenses) and that we had come in expecting to pay for and receive a service. We calmly but firmly pointed out that we had NOT been told over the phone or upon arrival that obtaining the service would be contingent upon the vets examination. At one point she had the nerve to say that if we couldnt afford treatment and didnt want him, "would you give him to me?" NO! Outrageous! We prepared to leave, asked how much we owed them (for a total of less than 10 minutes of examination, which only included weighing and feeling), and were staggered when she said $45! Overall, it was clear to me that these people only care about milking us for all we were worth while getting on a high horse and making us feel like cruel animal abusers for wanting to put our elderly cat out of his misery! We paid the bill, left with tears streaming down our faces, received a perfunctory "I apologize" from the receptionist, and a completely sarcastic "Have a nice day!" from the vet tech. THE BOTTOM LINE: Dont even THINK about putting your dearly loved pet in Dr. Shannons hands for his/her last moments of life. Its even WORSE THAN A WASTE of money--its downright painful. We spent $45 to be judged and even scorned. I can perfectly understand that vets strive to keep their patients alive and always prefer treatment, when possible, to euthanasia. FINE. But at minimum these people should have clearly stated at the time we called to make the appointment and and to request details about the procedure that the DVM would only perform it if she felt comfortable and that we would be charged for an exam if she didnt. This was absolutely NOT what we were told, even when we showed up for the appointment. DO NOT put your pet or yourself through the torment of trusting these people to do a honest job.

TO

Toby Adams

Found My Vet and Love the Amazing Staff! I was referred here by a client of mine that lives in my neighborhood and Im so glad I finally went. My first visit was for our Great Dane and German Shepard/ Lab mix. Both dogs were showered with affection and treated so well. I was giving a print out of all my options for services needing to be done and also recommended services. I choose which ones I wanted and which ones I thought were not needed with no rudeness or attitude. They even were able to get information from our old Vet and saved me the cost of blood work (which on a great dane is a lot). I was also offered a discount card that has more than paid for itself. Since my first visit I have been back multiple times for a new kitten and our older dogs discomfort, she was 14. I told them that I had a budget and didnt want to spend an arm and a leg for an older dog and they assured me they would keep that in mind. The last time I visited I had both our older dog and our new kitten. The kitten was just a booster and the older dog was for blood work to make sure the pain medicine, that was helping her be more mobile, and to make sure it wasnt hurting her more than helping. Unfortunately, she had a tumor that had ruptured unbeknown to me and she ended up passing away. The staff acted with the upmost respect and quality care. I couldnt get her to get out of the car, so one of the vet techs came out and carried her in. They laid a comforter down to lay her on. Once Dr. Shannon came in, she asked me a few questions, of course by this point I was in tears and terribly sad. She stopped breathing and they immediate performed CPR, and all sorts of other tactics to see if she could be saved. Sadly, it was her time. Ive read some of these other reviews and feel that if you could see the look and determination in all the staffs eye as they physically exhausted themselves and cried along with me, you would want them to take care of your fur babies too. THANK YOU CHERRY KNOLLS VETERINARY CLINIC FOR YOUR HARD WORK AND CARE, MY TWO KIDS, HUSBAND, AND I ARE FOREVER GRATEFUL FOR THE WORK YOU DID THAT DAY. Thank you for the thank you card and the follow up call I received. I am a customer for life.

A

A Private User

Double charge and dont honor their word! As far as vet capabilities, I would rate Cherry Knolls Vet Clinic high. BUT, they totally misled me and double charged me for exams/vaccinations. So, I recommend avoiding them! Explanation follows: I went to a different vet with my previous dog. But, I got a new puppy and thought Id give another vet a try. I found a coupon in a mailer for FREE distemper combo & rabies vaccines with paid examination. I told them my puppy wasnt due for these vaccines until the following month. They said, "No problem. Bring him in and well do the exam now and then you can just bring him back for the FREE vaccines next month. So, I paid $45 for the exam. I brought the puppy back in a month and showed them the coupon and the vet tech again said, "No problem. This will cover your vaccines for today so you wont be charged." Then, they gave my puppy the vaccinations and proceed to present me with a bill for $102.51. They refused to honor the previous word to me. They said they would never tell anyone to come back for the free vaccines. They also said the coupon wasnt good for puppy vaccines! But, they said the coupon was fine and valid in November AND THEY TOLD ME TODAY THAT IT WAS VALID BEFORE THE PUPPY RECEIVED THE SHOTS!!! And, if it wasnt bad enough that they didnt honor their coupon or their word... THEY CHARGED ME FOR ANOTHER EXAM TODAY!!!! So, they lost my business! I will never go there again.