Aspen View Veterinary Hospital

Reviews 5

DR

Drew R

We have three poodles...80 pounds, 40 pounds, and a little 12-pound toy. Our experience at Aspen view Veterinary Hospital has been excellent in all cases with professional Staff from front to back. Dr. Schrepel is caring, insightful, and very patient. Our animals feel very comfortable with him, making appointments stress-free and enjoyable for both dog and human. We have had basic exams and shot updates completed, as well as new pup inspection, shots and neutering/spay services for our latest puppy, the little 12 pound toy female. The Staff encourages questions and spends as much time as you need during the appointment/exam with no rushed feeling. The front desk Staff is efficient and appointments are timely. Dr. Schrepel and his Staff also offer dental care for pets. This is a very important part of your animals well-being, and should not be overlooked. There are a lot of other medical conditions related to poor dental hygiene, so it is important to have your Dogs teeth scaled and polished every year. Since this requires anesthesia, it is more expensive than getting your shots updated, but like a lot of preventive care, it might just save you money and heartache in the long run. Aspen View Veterinary Hospital recently invested in the latest digital dental equipment allowing for high-res dental images. This advanced technology and personal dedication by Dr. Schrepel was instrumental in catching an otherwise invisible abscessed tooth in my male standard poodle. It so happened that Dr. Schrepel was reviewing our file and x-ray images after hours, (yes, he is that dedicated) and the hi res images allowed him to see what might not have been caught. We then received a referral from Dr. Schrepel to his colleague Dr. Woodward, a local board-certified vet dentist. The early intervention saved the tooth- this was especially critical since it was an upper canine tooth! Like most folks, your animals are part of the family- for the best in Veterinary care, Aspen View is the only choice for us and we are thankful that they are part of the Colorado Springs community.

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GR

Gregory Park

I think the Dr. Webb was fantastic! We also had a very good experience with our technician that day whos name I believe was Rachel. They were thorough, friendly, and willing to answer all questions. We had the opportunity to also meet their practice manager, Jamie (I think) who was incredibly welcoming. I thought alot of the fact this business had a brand new client and the head person took the time to introduce herself and make sure we knew who they were and that they were always there to help. The negative of this place and why my wife and I decided to give them 4 stars instead of 5 was their receptionist, Barb. She took our initial call to get a found baby rabbit in for an appointment and seemed helpful and concerned, however that completely changed when we came in for our appointment. She was cold, hurried, unfriendly, and even derogatory about my wife to other staff. When my wife arrived she wasnt greeted or even acknowledged for approx 3 minutes while Barb carried on a conversation with another employee. Frustrating for sure! She was then placed into an exam hurriedly and rudely told someone would be in when they could. She then, loudly enough my wife heard, told them she was there and she was rude so they needed to hurry and get in the room. Admittedly she was frustrated by the unfriendly greeting and lack of acknowledgement but still giving the place a chance! At the close of the appointment again Barb came in to check us out and made no attempt to be nice just wanted our payment and that is it. Not so much as have a nice day etc. We were supposed to schedule a recheck appointment but at that point my wife refused being unsure if we wanted to keep coming here. With time to cool off we realize that the majority of this staff was absolutely amazing and our opinion wouldnt be swayed by 1 bad apple. We do hope NOT to have to interact with Barb anymore though. We would recommend taking your pets here as it is clean, and most staff is welcoming and incredibly helpful and caring.

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HA

Havens Family

Loyal customer! Been bringing all my pets to Aspen View since we moved to the C/S area 8 yrs ago. Although it would be more convenient to go to a vet closer to our home in Security, it is worth our travels north for our animals to be genuinely loved and taken care of at Aspen View. I made the mistake once of going to the vet 2 blocks from my house, where my cat was misdiagnose and a life threatening issue written off. Aspen View took a 2nd look at the cat and provided her the needed surgery. They have been there for the loss of a couple dogs (even sending flowers to the house!!!), putting a rod in our ferrets leg, and even though it was the specialist that performed the dual hip replacement surgeries, Aspen View called often to see how our boy was doing. The best part is, when I call, I am on a first name basis with the ladies at the front desk...they really take the time to know not just your pet(s), but you as well. Lets just say, theyre on our Christmas card list!

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FL

flannel pillowcase

The reviews for this place dont lie, its an excellent place with knowledgeable staff who genuinely care. I ran into a bit of an issue though regarding billing - apparently their system didnt charge my card when I paid after my visit, so they were trying to get hold of me the next day. They left a message on my phone, which I got, but then called me again while I was in the middle of working out. The lady apologized after I said Id call back to pay later, but I got the feeling they were more desperate to get their payment than they were concerned with treating me like a valued customer. Maybe people skipping out of paying bills is a common occurrence around here or something, but I would never try to cheat the system like that, and they kind of made me feel like I was even though the payment issue wasnt even my fault. That aside though, its a really good place and I will be bringing my cat back (and also making absolute sure my payment goes through before I leave).

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Kendra P

If I could give this place minus 5 stars I would. DO NOT GO HERE IF YOU HAVE BIRDS. They charge $65 no matter what. If they cut off your birds band $65. If they look at your bird for 2 minutes and say "oh ya he is healthy" $65. The really sad part is they are not even set up to see birds. they tried to weigh my bird on a baby scale really? and they cut a really thick leg band off my other bird with cheap ass wire cutters, they cut her leg with the cheap wire cutters trying to get it off and traumatized her. AND THEN CHARGED ME $65 FOR IT!! When I asked why they said oh she is a exotic animal so we charge $65 no matter what. DR labondie who is the leading avian vet in the state who provides a thousand times better care then these guys doesnt even charge $65 to remove a band and also doesnt cut and traumatize my bird!!!! If you have to go here only see Dr Webb otherwise avoid this place like the plague if you have birds.

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