Quest Diagnostics Plano Medical Pavillion PSC

3801 W 15th St #100, Plano, TX 75075, USA

Category:	Medical Laboratory
Address:	3801 W 15th St #100, Plano, TX 75075, USA
Phone:	+1 972-612-1887
Site:	secure.questdiagnostics.com
Rating:	2.7
Working:	7AM–5PM 7AM–5PM 7AM–5PM 7AM–5PM 7AM–5PM 7AM–12PM Closed

Location

Photos 21

Reviews 24

Jane Haddox

I had a drug screen performed at this location, for a travel job. I was at the office on Tuesday, Dec. 2 at 10:15 a.m. The office was extremely disorganized. I called on Thursday to ask for information and was told they couldnt release any information, including whether the specimen was in the system. I had planned to leave for my next destination on Friday, but delayed that to Saturday. I delayed my start date to Tuesday, costing both me and the company money. I went to a different location for a second test on Friday afternoon (3:30 pm) and the results were back by 8:30 Monday morning. The results on this test are still not back. The specimen has obviously been lost. The only reason this location received 1 star is that I was not allowed to give none.

courtney Bayne

Waited over an hour to have my sons blood drawn. Technician didnt want to do it because he isnt even a year old so she had the manager do it. It took a coupke tries and alot of crying and fighting. After a long struggle finally got all the viles filled and signed for. after three weeks with no word on results to my dr i called and they had no clue what i was talking about and claimed they had never drawn his blood and pretended like i was basically crazy instead of just admitting they lost it!! Now i have to go thru the whoke process again and put my son thru yet another blood draw, some where else of course! Never again will i use quest!

A Private User

Arrived at 4:33PM. Someone finally came to the window at 4:38PM. I was told that even though they dont close until 5PM, I would have to come back the next day. I left a little irked. It would have been nice if their website had said something about the cutoff. Its posted on the door, but that obviously doesnt help to avoid the problem. It seemed to me the staff just wanted to get out of there. I would too if my job was to deal with other peoples bodily fluids all day, but this is the role theyve accepted. A little regard for the inconvenience their strict adherence to policy was causing me would have been nice.

Kaye Milligan-Bull

Have visited the Plano lab on Communications Parkway 4 - 5 times over past few years. New policy now takes patients credit card up front and theres a new signature required to make sure the blood drawn has the correct name on it. Quest services have always been quite expensive resulting in patient paying for the excess charges that insurance does not cover. Since Quest is so worried about getting their money up front and appears to have had issues with mislabeling their blood, I plan to find another Plano lab to use.

Eralyn McLarty

I have been to this location on 3 occasions and each time I have had the same excellent experience. With an appointment booked ahead of time, there was no wait. The technicians are efficient and friendly. I am in and out of there in just minutes. Good parking accommodations also. I shall continue to request that my bloodwork be drawn at the 3801 W. 15th Street, Plano, location.

George Coleman

This place suuuuucks 11:00 appointment I arrive at 10:50. Stood at window with a guy who didnt acknowledge my presence, kept calling others up in front of me as I kept getting further back in line. Lol, by 11:15 it was my turn and this guy makes a remark to me about how I was supposed to be there at 11. Its 1130 and Im still waiting. What a nightmare this place was today....ugh

Alisha Howarter

I arrived at about 7:15 in the morning and waited less than 15 minutes to be called back. The technician, Ernestine, was professional, polite, and very efficient. She was very patient with me as my paperwork did not include some of the necessary information and she needed to collect quite a bit of blood. This is a very positive experience.

SAM P

Yes ..Baddest Faculty not a good service provider Carol support Dametra and they mentioned they talk to faculty manager and not provide any details..So rude team... is really rude they think they own this place..not helpful so rude...Go with another queste center. agree previous guys review same experience 2 times with my mom. Thanks Simi.

Annie Furr

Did a walk-in with my 7 year old around at 7:30am on a Friday. There were a few people ahead of us but we only waited about 15 min. Staff was friendly and professional. They did a good job drawing her blood...got it on the first try. Facility was easy to find and parking was available. I was satisfied overall.

Venkat Kotta

The automated sign in is extremely frustrating as the device is not very sensitive and took multiple tries to figure it out. Receptionist is rude and inconsiderate, would give this a one star but did like my lab tech. Highly recommend visiting a different quest location.

Kumar

Baddest faculty staff delays all appointment and if you delay 1 min. mentioned book next appointment again on phone...So rude staff Name Dametra and Carol and baddest member so rude...Go with another quest center not preferable.

Zachary Bingaman

The staff was nice and interacted pleasantly with our daughter. We were in and out in 30-45 min on a Sat. Our daughter who usually struggles/fights with medical testing was good, upset and crying, but good about it.

A Private User

This location deserves more than 5 stars. They had to draw 8 tubes of blood from my 2 year old son and they did an awesome job. Very nice and caring people, we had never had this kind of service at any other lab.

Anne Griffin

Made an appointment for a blood draw. I was in there all of 2-3 minutes and on my way. Easy peasy. Blood draws are never anybodys favorite thing to do unless youre a vampire, but my experience was very good.

Nick P

Baddest Faculty not a good service provider Dametra and Carol is really rude they think they own this place..not helpful so rude...Go with another queste center. agree previous guys review same experience.

A Private User

I go early and have never had to wait more than a few minutes. The blood draw was done in a professional and painless manner. The experience was as good as going to have blood drawn can be.

Shiri Spitz

My lab tech was so lovely, I was in and out in ten minutes from when I walked in the door. Completely hassle-free, wonderful attitude for a visit that has the potential to be boring/tedious.

Daphnia Cannon

They seemed compassionate with my child with autism. They did every efford and told me to come any time I need, they would help This kind of emotional support is very important to me.

Chris B

Why is the receptionist taking blood? Needed pick something up. Should have taken 10 seconds and I shouldnt have to wait 45 minutes for them to reach over hand me something.

Prakash R

I did a walk in. I went in at 7.20, was called in at 7.40 which was fine. Blood draw was also done properly. I went on a Wednesday. So it was not crowded.

Nicole Wight

Worst experience ever. One location not open during lunch hours and the other not doing drug screens on weekends! Horrible experience and no flexibility!

Ruth Hunt

Terrible. 15 days after blood neither my DDS or myself can get the results of a blood test out of them.

Jorge Morales

Worst service ever and a young lady so rude!!!!!!!!!!! I would like to give them less than one star.

Vishnu Gupta

not good lab when its come to contacting them or you need access to your records online.