Apria Healthcare
| Category: | Home Health Care Service |
| Address: | 11600 E 53rd Ave, Denver, CO 80239, USA |
| Phone: | +1 720-922-4600 |
| Site: | apria.com |
| Rating: | 1.3 |
| Working: | 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed |
Location
Photos 1
Reviews 5
CH
Chris Merchant
Just to pick two random incidents, 1. I needed parts for my Trilogy machine, my RT called it in to them, the parts i needed, they confirmed everything, never got anything, Second time, i called and did it all, address on file, etc., they confirmed everything and said ill receive within 2-3 business days, never got anything. Called a 3rd time weeks later, and of course, this time also they had nothing on file for the 1st or 2nd time. And when you ask for a tracking number or anything, they dont have it as nothing is in the system yet, not even an order number. They offered one time they will contact me back in 30 minutes with an order number when its in the system, i said yes please, i never got the call. Anyways, the 3rd time i called, this time i finally did receive my parts about 4 days later. 2. My oxygen concentrator was broken, my RT put the order in to get it swapped, asked for it to be anytime after 5pm. They confirmed with her someone will be out on X day, after 5pm . I then called them up, confirmed everything and asked them to put a note in to make it after 6pm. They said they put the note in the system but cannot promise it will be after 6pm, i said no problem and i understand. No call no show, until 1020pm at night i got a phone call from the driver asking about swapping it out. I asked him if they are even allowed to call this late, and this is to late to swap it out, his attitude was not the greatest and he made me feel like i was an idiot for questioning the time. And Apria also tells you that the driver will call 1 hour prior. Anyways, i said no thank you, its 1020pm on a tuesday night, please deliver it tomorrow. Tomorrow is today, so hopefully they will deliver this evening during a reasonable hour.
MI
Michelle Pendland
Apria health are the worst company around! They have no sense in time and what is urgent. I guess your machine is not working and I cant go to sleep without oxygen. Doesnt matter to this company. We will get a delivery out to you but it can be at 1 or 2 am who cares that your spouse has to get up to go to work at 3am. Who cares that you cant sleep without your oxygen its not a priority to get you a machine that actually works. If you have an emergency you can call 911. That is what the representative told me. I will be filing a complaint with the medical board, I will be in contact with my drs office filing a complaint with them, I will also be getting a hold of all the news channels to bring awareness how horrible this company is and how they put their customers at risk. I will also be calling an attorney even the colorado general attorney filing a complaint with them as well. I will.do everything in my power to get this company shut down. This is ridiculous how someones life can be in danger not having their oxygen machine while they sleep. I had one rep tell me.you should have called earlier. Im sorry but I didnt need my machine until I got ready for bed. That was 2 hrs ago and when I called back the second time I was on hold for over 45 minutes to get no where again. I even asked them to call dispatch and find out when. I get Im sorry they dont know when. The driver can call you when they get there again at 1 am or 2am. If you can go through another company I recommend you do that. I even offered to go pick the machine up myself and I get sorry there isnt a place to do that. This company does not deserve any stars.
CA
Carole Lohr
My 75 year old mother was released from the hospital diagnosed with heart failure and pneumonia on Dec. 28, 2014. We were told to call Apria when we got home to order oxygen. I did and was told someone would call us the next morning due to the late hour, 9:00 PM. The next day we had not heard anything so I decided to call them back at 2:00 PM . Again, I was told we would be taken care of. Meanwhile my mothers oxygen tank was depleting. While at her post hospitalization appointment,she ran out of oxygen so the doctor provided her with a tank and faxed a stat order to Apria. (5:00 pm) Someone called the house at 6:40 to set a time for delivery between 9:00 and 10:00 PM. I would not be able to be home because I had to take my brother to the airport. I needed to be home when the delivery was made so I could learn how to work the new machine. Due to this, we were told a delivery would be made mid morning on Tuesday. At 11:15 AM, Tuesday morninhg, there had been no sign of delivery, no phone call. I called Apria again and was told that the set-up delivery people had a schedule that began at 11:00 and that we would be first on the schedule and to expect delivery between noon and 2:00. I am highly frustrated with a company that either lacks a clear communication process or dont know how to tell time. She may just be another customer to them but she is my mother.
CA
Carol Crowder
Apria will belittle you, deny you supplies you need, and totally ignore you when you try to contact them. They have the worst customer service I have ever experienced! Every interaction has been negative. I ordered glucometer test strips 3/27/15. I was told I would have them in 3-5 days. I am now out of tests strips and cannot monitor my blood sugars which is how I control my diabetes. I am unable to contact them by phone because I have a plan with very limited minutes, so I have now e-mailed them three times. They do not respond at all. The last time they did this I went three weeks without being able to check my blood sugars. For three years every time I have called to order diabetic testing supplies, they never have the correct physician in the system. Each time, the person I talk to says they will correct it, but the next time I call they still have the wrong one listed. They are condescending and patronizing. They call and send post cards nagging you to refill as though I am too stupid to know when I need to reorder. Everything in their ordering process is designed to treat you like an ignorant child. This is the only supplier I can use because of my insurance so I am at their mercy to maintain my health. If you have any other options choose that. Avoid Apria at all costs!
GR
Greg Wrangler
This was almost pathetic! These people actually made the determination that I CAN"T have portable oxygen delivered because their records show that I only use it at night! Well thats partially true that I do use it at night, but Ive had severe heart failure for more than 7 years now and when I leave the house, I need it with me! The fact that I dont order it all the time, is in no way an indication that I no longer have any need for it! Ive ordered bottles several times in the past, but today when I tried to order it again, I was told that I couldnt do so! I have to get my doctor, who I cant even get a message to without a 2 week wait for an appointment, to contact them, before they will do anything for me! If you have another choice of companies, choose another! This place is run by idiots! They dont even have their phone number on their web page! What a bunch of morons! I just called them back with my complaint and got some little puke who couldnt even speak English! When they set out to be the worst company available, they really go all out! Youd think since they primarily deal with very sick people, they may try a bit harder to get things right, but HELL NO!! I am so pissed off right now, Im ready to have another heart attack!