Saint Francis Hospital and Medical Center

Reviews 3

KE

Kelly M

They get -5 stars from me. I was brought by ambulance to the mental health area of the emergency room. The staff there were disrespectful, antagonistic, had no regard for me as a person and treated me like a prisoner. I was not allowed a phone call or to have a family member with me. My requests were ignored and I was told repeatedly to sit and "be patient" at a time I was having a serious crisis. They had complete disregard for my dignity and were apathetic to my needs. They were argumentative in every situation and if I did not move fast enough to comply with their demands they immediately called out security. They made inappropriate comments and most importantly were extremely abusive. I was discharged after 22 hours with ferocious bruising to my left arm and other areas as well. They actually made up lies about my being aggressive with staff, and after subduing me with force and pain got in my face and threatened to have me arrested. I begged for them to go ahead and call the police, or at least speak to a patient advocate and my requests were disregarded. They ignored the fact that they had injured me and did not offer any treatment for my injuries, not even an ice pack. I have been in other emergency rooms for mental health reasons and have never been treated like this. I was not given my medication until over 12 hours after I got there, and that was only by request and then could only be done by them calling my pharmacy to verify my medications. I was put literally in a cage and when I couldnt handle that was then 4 pointed. I was not monitored whatsoever while in restraints. I was severely traumatized by this experience and received no help whatsoever for the issues I was brought in for. I not seen by a crisis worker until I had been there over 18 hours, then had to wait for a doctor to speak to me before I could be discharged. I was constantly reminded that there were more important patients than myself - which I can understand to a point but not to the extremes they took it to. They were extremely unprofessional throughout, with the exception of one night nurse (a male nurse) who was actually decent to deal with, and the doctor who saw me for 3 minutes prior to discharging me. Even then the doctor didnt seem to care that I was just saying whatever was necessary to get the hell out of there. She also had a med student with her, to whom I was not introduced or given the option of not having her there. No treatment was received as a patient and no follow up was arranged for me. They were worse than no help at all. I am absolutely disgusted by the whole situation, and not only would I not recommend them I would tell anyone to run as fast as possible to ANY other facility than St. Francis. I will be making a formal complaint to the hospital, the state department of public health and may consult an attorney in regard to taking legal action against them for the intense and unnecessary abuse I was forced to endure. BTW: they food was also awful!

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Mandi C

IF I COULD GIVE THIS HOSPITAL ZERO STARS I WOULD. WHATEVER YOU DO DONT GO TO SAINT FRANCIS ESPECIALLY IF ITS FOR SERIOUS MEDICAL ISSUES I AM TALKING FROM EXPERIENCE . IM GOING TO MAKE A LONG STORY SHORT SO BASICALLY I NEVER WANTED TO BE APART OF ANYWHERE ASSOCIATED WITH THIS HOSPITAL WHEN I WAS PREGNANT BUT A SITUATION I WAS IN I DIDNT HAVE AN OPTION. IN THE MIDDLE OF MY LABOR THE BABYS HEART RATE KEPT DROPPING ND THEY COULDNT FIGURE OUT WHY THE BABY WAS IN ALOT OF DISTRESS ND THEY INSISTED TO NOT GET A C SECTION THEY HAD ALOT OF CLOSE CALLS WHEE THEY WERE ABOUT TO GIVE ME AN EMERGENCY CESAREAN . WHEN THE BABY WAS BORN THERE WAS NO DOCTOR PRESENT AND I WAS SCREAMING, "WHERES THE DOCTOR?" IT WASNT LIKE MY LABOR WAS PROGRESSING FAST IT WAS A VERY LONG LABOR ACTUALLY SO THEY HAD PLENTY OF TIME TO GET A DOCTOR WHEN I KEPT TELLING THEM U HAD TO PUSH BECAUSE I COULDNT TAKE IT ANYMORE . THE BABY ENDED UP WITH HIS UMBILICAL CORD WRAPPED AROUND HIS NECK WHICH EXPLAINS THE HEART RATE DROPPING. MY CHILD COULD HAVE DIED THEY SHOULD OF CHECKED WHY THE HEARTBEAT WAS DROPPING THATS THE POINT OF THE FETAL MONITORS IF I WAS AT ANY OTHER HOSPITAL THEY WOULD OF DONE AN EMERGENCY C SECTION TO BE SAFE HE WAS DEPRIVED OF OXYGEN FOR HOURS BARELY GETTING ANY. I REPORTED DURING AND AFTER MY PREGNANCY MY ANKLE WAS SWOLLEN AND FELT TENDER AND WARM . THEY NEVER BOTHERED TO EXAMINE IT! 4 DAYS POSTPARTUM MY LEG SWELLED UP I WENT TO MANCHESTER HOSPITAL AND THEY SAID YOU HAVE A BLOOD CLOT! THE DOCTORS THERE EVEN SAID GOOD THING YOU CAME HERE BECAUSE IT COULD HAVE TRAVELED AND BEEN FATAL HE ALSO MENTIONED IT WOULDNT OF BEEN GOOD FOR YOUR DOCTOR EITHER SINCE YOU REPORTED SWELLING AND TENDERNESS IN THAT AREA AND THEY NEVER BOTHERED TO CHECK IT. I WAS IN MANCHESTER HOSPITAL FOR ABOUT A WEEK THEY TOOK VERY GOOD CARE OF ME IN NO TIME I WAS BACK WITH MY BABY . IVE HAD A MENTAL ILLNESS (DEPRESSION ) AND THEY CALL DCF ON YOU! IF YOU EVER HAD A MENTAL HEALTH HISTORY DOESNT MATTER HOW LONG AGO IT WAS I HAD DCF COME IN MY ROOM ON THE POSTPARTUM FLOOR THEY SAID THE BABY SHOULD BE PUT ON A 92 HOUR HOLD! MIND YOU I JUST GAVE BIRTH SO MY HORMONES MADE ME VERY EMOTIONAL THEY DECIDED TO LET ME GO HOME WITH MY BABY AND DCF SAID I TAKE VERY GOOD CARE AND HES IN GOOD HANDS . SAINT FRANCIS PUT ME THROUGH HELL! THERE IS SOON MUCH MORE INCIDENTS THAT HAPPENED WITH THIS HOSPITAL BUT IS TOO MUCH DETAIL TO PUT ON HERE ITS RIDICULOUS I AM DISGUSTED WITH THIS PLACE. IT MAKES ONE WONDER HOW THESE DOCTORS OBTAINED THEIR DEGREES HONESTLY THE HOSPITAL HAS RELIGIOUS STUFF ALL OVER THE WALLS IT MAKES SENSE NOW. BECAUSE ALOT OF PEOPLE DIE THERE FROM THINGS THEY COULD OF BEEN SAVED FROM ! UGH

JO

Jody Searing

My mother drove herself to the ER on Friday, June 5, 2015 at about 5:00 because she had a fever and chest pains, she is a cancer patient, and was already on antibiotics for another, unrelated infection. (why she drove herself instead of asking for a ride, I dont know, thats just the way she is). Anyway, she was brought into a room in the ER after waiting for an hour. Her fever was increasing and she was very upset and uncomfortable. I arrived at 8:00 pm with still no Tylenol or CT Scan of her lungs as they told her she would get two hours prior. No nurse to be found, no cold compress for her burning head, nothing. When finally locating her nurse, Nurse Lisa, not sure of her last name and I will definitely place formal complaint to the hospital, she was rude, disrespectful, unprofessional, insensitive, and not helpful at all. She kept telling me she would check on the Tylenol, check on the CT Scan, but she never got back to me. At one point, I rang the call buzzer from my mothers room, and she answered then hung up on me! I went to see her at the nurses station eating crackers and talking with co-workers and she rudely told me she was busy and I would have to wait until she was done. WHAT??!! By 9:30 my mother finally got her Tylenol, and by 10:30 she was brought to CT Scan. However, when they came to get her for the scan, they complained to the nurse because they had been waiting for over 2 hours to be called to get my mother--REALLY??!! The head doctor was very nice and was speaking to us about my mothers condition, and at that point I didnt have enough energy to complain to her. It was 1:30 a.m. when they decided to admit her. A terrible experience. Cancer patients are at high risk of infection and blood clots, among many other things. Why wasnt she given the highest level of care? Why wasnt she highest priority?!