New England Dental Center

Reviews 4

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Tonya Jones

I am writing this review to hopefully spare another potential patient of this Dental Practice the headache(s). I chose New England Dental Center in Windsor knowing it’s been around for many many years. Mistake #1. The dental office itself is very dated. Old and ugly carpet greets you as soon as you walk in. I wonder when was the last time they had their carpet cleaned. Next thing you’ll notice is the equipment. It’s very outdated and old. The X-Ray machines are from the early 1900’s and are uncomfortable to use. Nothing about this place has a sterile feel to it, at all. I wanted to use New England Dental Center in Windsor’s services because I needed to get an implant done. Mistake#2. I should have known something was shaky with them when after my tooth extraction I had moldings made in order to get a temporary tooth put in while everything healed. I got a call the day before my appointment to pick up my temporary tooth saying that my moldings were LOST and they needed me to come back in and get new moldings made. Although frustrated, I agreed to go in and get new moldings made. Do you know they lost my second set of molding as well? Dr. Matthews himself personally called me apologizing for the mistake and asked if I could once again come in and get a THIRD set of new moldings made. After the 3rd try, I finally got my temporary tooth. I go back for a follow-up appointment, thinking I am meeting with Dr. Matthews again. Only to be greeted by a new dentist who I’d never seen. After asking about Dr. Matthews’s whereabouts I was told “Oh, Dr. Matthews is no longer with us. No one told you?”Mistake#3. The last straw was yesterday, when I decided as I walked out of New England Dental Center that I would never step foot back in that place. I had an appointment with the oral surgeon. I waited for TWO and A HALF Hours for them to apologize to me saying they are sorry the surgery can’t be done because they don’t have the right equipment. After they lied to me initially and told me the correct piece that was needed was not in the Windsor office. But assured me, it was being delivered from their other facility (Hence the wait.) I just can’t understand why wouldn’t someone ensure the correct tools were in-stock prior to them having their patient come in prepared for oral surgery? Not wait until the minute of the appointment and start scrambling to find things. New England Dental Center will never waste my time again. It’s a shame because the lady who does the teeth cleaning is a doll. She’s the best thing they have going for them there. They really need to shape up, or close its doors because this is no way to do business. Too many mistakes. Too many incompetency’s. I DO NOT recommend New England Dental Center in Windsor, CT. If you can avoid it, don’t spend your money here. OH! And Im pretty sure someone reading this that is either currently a patient here, or has used them in the past. Can relate to some of my points/disappointments I’ve mentioned here in this review. Thanks for listening!

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Loura Kumara

I will say two positive things: the dentist I saw was very knowledgeable and did a great job on my filling. But there were a good handful of negatives. First of all, for a practice that touts itself as being geared towards, dental phobic patients, the dentist I saw showed little compassion. I was already nervous going in, but the way he explained to me my problem make my anxiety much worse. He spoke with a monotone and didnt bother asking if I was okay until I started hyperventilating, despite the fact that I had mentioned that I was nervous. I had such a panic attack that I was offered free nitrous oxide. I was a little offended because I felt like my concerns werent being listened to and they just wanted to sedate me so that they could get the procedure done and the next patient in the chair. I said okay, but I only need it for the novacane injection. I was administered a mild dose, just enough to calm me down. Towards the end of the procedure, he noticed that the nitrous tank was empty and asked his assistant to switch to a new one. I said that I didnt need it, but he turned it on anyway, and the dosage was so incredibly intense that completely lost touch with reality and couldnt form the words to ask him to turn it down and it made me extremely uncomfortable that I was not listened to in the first place. Furthermore, the billing department made a couple errors. They tried billing me for the nitrous weeks after the fact. I also found the filling to be rather overpriced... a whopping 400$ without the nitrous. A few weeks later, I visited a different dentist in a different state to get a few more fillings taken care of. She was very kind, empathetic, as well as knowledgeable, said it was okay to be scared when I started getting a little teary, and the hygienist held my hand while I was getting the injection. No nitrous needed! I saw her a second time for more work, and for the first time in my life was able to get an injection done without any crying or anxiety. Oh. And she charged a fraction of the price. So if youve been putting off dental work because youre afraid, or you simply dont want to get ripped off, I dont recommend this place either way. I recommend finding a reputable family practice.

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A Private User

My husband and I just moved to CT this past may. I have dental problems and having a good dentist is so important. I began having dental pain one day and was evaluated by a dentist that stated I needed a root canal. I went to the endodontist immediately and had the root canal performed. After the anesthesia wore off I began experiencing excruciating pain! I called the on call drs and they stated that it was going to hurt just take an ibuprofen. I could not take the pain any longer. My husband began looking up any dental office that was open later that I could go to for pain relief and a second opinion. My husband found Dr. Feldberg at New England Dentistry, spoke with him and he stated to come immediately. We rushed there and the first priority on Dr. Feldbergs mind was pain relief. He immediately numbed the area and then began to examine my teeth to find what was causing this continual pain. He found a cavity on the tooth in front of the tooth that just had the root canal. The dentist earlier that day said he saw that but it wasnt anything to worry about. Thanks to Dr. Feldberg he not only found the problem, but fixed the problem and gave immediate pain relief. I am so grateful to him and his wonderful staff for working me in immediately and always being there anytime I was in need. If you need a good dependable dentist definitely go see Dr. Feldberg and his staff. He truly cares for his patients needs and will work with them in any way possible to fix any problem! Thank you new england dentistry!

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Rosana Bannock

My husband and I have been patients at New England Dental since 1977. That in itself should tell you how happy and pleased we have been with the experience. I came to NED deathly afraid of the dentist. It was so bad that I could not even take our young sons to the dentist, my husband had to do it. Gradually I started to trust Dr. Feldberg and the rest is history. My whole family including my mom and grandmother also went to NED. Over the years they have become family. The entire staff is the best Ive ever dealt with. They accommodate our families crazy schedule and my son whos been living in Boston, still comes to NED when he needs anything done to his teeth. Not only does Dr. Feldberg fill your dental needs but hes one of the most compassionate and passionate person Ive known. As a teacher, we get into deep discussions about education while were waiting for my novocaine to take affect. He knows everyones families and will go above and beyond to help in any way possible. Dr. Furman has also worked on my family and we feel the same way about him. Hes always smiling and is always willing to help whenever need be. In closing, the one word that I would to use to describe NED is "FAMILY". Thats how we feel when we walk into the office. The Bannock Family

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