Simon Eye Associates

2625 Concord Pike A, Wilmington, DE 19803, USA

Category:	Optometrist
Address:	2625 Concord Pike A, Wilmington, DE 19803, USA
Phone:	+1 302-239-1933
Site:	simoneye.com
Rating:	4.2
Working:	8AM–5PM 10AM–7PM 8AM–5PM 8AM–5PM 8AM–5PM 9AM–3PM Closed

Location

Photos 5

Reviews 12

Dana Diesel

I was very satisfied with the eye exam. However, buying glasses was a fiasco. I was told it would take 2-3 weeks to have pair made as the frames were a special order for Oakley. After a month I called to check in. Nope. Two weeks later, nope, etc. for close to three and a half months. And never once did they call me. Pathetic. About two months in I asked that a copy of my prescription be made available so I could get another pair made. I picked that up. Today when I called to inquire on the status, I was told they canceled the order because I said I did not want them. Wrong. The clerk I was talking to said she remembered talking to me. When I stated that was not what I said and asked when my credit card was credited, I was told it had not been and that when I come in to pick up the prescription, she could credit my card. I had to laugh! Right! I already picked up the prescription and at that time, no one asked to refund me. Horrible service. Clerks with no sense of customer service and surly.

Melissa Rodriguez

terrible service, just a complete den of snakes, kept telling me to try the "complimentary" and "free" one a day contact lenses, so I did like a trusting dummy, then they say: thatll be fifty dollars, I said, but they were free - these weasels response : the contacts were free, but the fitting fee is $50. And all they did was tell me to sit in front of a mirror and put them in my eyes, a total rip off. Then, I asked for my prescription for my contacts, and they say, state law forbids that , you need to fill your prescription for contact lenses here (at a massive mark up to what I could buy them for on internet, etc) and I basically have to argue for about 10 minutes before they very begrudgingly give me the prescription and tell me im risking serious eye injury, even blindness, if I buy contact lenses over the internet - what a load of BS. this is the worse place to go for an eye exam in Delaware. Dealing with this company is like dealing with Bernie Madoffs company.

A Private User

I really love having Simon Eye Associates as my eye care provider. Their offices are clean and tidy. Their staff are friendly. And most important, they give excellent service. Every time I call into their main call center I am dealt with quickly and efficiently. They send me reminders when Im due, which is really handy. I have been going to them for years and I have no intention of ever going anywhere else. Thank you!

#OMGAJ32

Took my 10 year-old daughter for her first eye exam today after catching her squinting and had my first eye exam in years. Everyone at the office was very nice, we were taken back ahead of our appointment, and Dr. Tucci was wonderful. I was extremely impressed. The two pair of glasses were a bit pricey but it was worth it for the excellent service. Thanks to all.

alana zuber

I got an eye exam with Dr. Draper, and she made me feel so comfortable during the exam. Everything about the visit was pleasant. From the pre-exam , doctor exam and visit to the optical dept, I received EXCELLENT customer service. Everyone at Simon Eye Associates was helpful and friendly! I Definitely recommend them !!

A Private User

I have been going to Simon Eye for several years and I found them to be much better than my previous eyecare providers. They are expensive, but you get excellent service and excellent glasses. Dr. Jeppe is experienced and thorough and gave very effective eyeglass prescriptions and contact choices for me.

A Private User

Excellent exam by a seasoned doctor. Answered all my questions, provided guidance and suggestions without being prompted, and I left with a milder yet more refined prescription that left my vision clearer than ever! Would highly recommend Simon Eye to anyone!

A Private User

I left two other providers because I did not care for their treatment practices. I have never had an issue here. I am always treated like a valued patient and everything is explained at my level of understanding.

Thomas Supper

Ive gone multiple times for eye exams and glasses. It has always been a positive experience with great service. I would highly recommend it.

Robin is the Glasses Selecting Whisperer! I always end up with what she gravitated to first!

A Private User

Front desk is run by what seem to be very confused children.

A Private User

Great service! Loved everything!