Optical Outlets

Reviews 8

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Tammy Brown

I had the worlds worst experience with this doctor. He was unbelievably rude, had an ego the size of Texas (for no reason I could see) and chewed me out for coming to the back without taking my contacts out first. He also accused me of having filthy contacts, and I had just put in a new set that morning. He also lectured me on "the ONLY" contact solution brand I should be using, showed me the bottle, but didnt offer a sample size - he was just pushing their brand. He told me I had most likely always been cleaning my lenses incorrectly. Im 52 years old and have worn contact lenses since I was 15 - pretty sure I have that down by now. He then refused to entertain the idea of prescribing me the same lenses I had worn for the past 15 years, that were within my budget. Listening to staff, forced to accept the lenses he prescribed, I realized that I was only going to get six months worth of contacts with my insurance there, so I told her I would try out the new pair and would call them back to order if I felt comfortable in the new lenses after a week. She "told on me" to the doctor, telling him I just wanted my prescription and didnt want to order lenses that day. He proceeded to tell me that I "needed" to order the lenses today, and if I didnt open the boxes that I could return them, but I "NEEDED" to order them from him before I left. Im not a confrontational person, but I insisted in taking a week to "break-in" the new lenses and would call them to order. They were completely rude (worse than they already had been) after that - Im pretty sure its because they werent going to get a commission on the huge mark-up they had on lenses. I left there, went to Costco, and got an entire years worth of contacts for $1.57 more than I would have paid for 6 months worth at Eye Doctors Outlet. The only reason I went in was because my new insurance listed it as an acceptable place to go & it was close to where I work. Horrible Experience!

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Michele C

This place is a joke!! The "girls" that work there are more interested in each others hair and nails than they are their customers! They dont have a brain cell between them either. For 3 weeks, I tried to get a Saturday appointment for my son. For 3 weeks they told me I had to call the Wednesday before the Saturday to make the appointment. I called 3 Wednesdays in a row and was told they were already booked for Saturday. So this past Wednesday, I set an alarm on my phone for 9am, which is when they open and called as soon as they opened. AGAIN I was told the Saturday appointments were already booked up. I asked her how that was possible and she said I had to call the Wednesday before, I said it is the Wednesday before and you just opened, how is it possible you are already booked when you dont take any appointments before this morning. She didnt have an answer for me, she just kept saying um, um, um, you have to call the Wednesday before. I got mad at that point so she said let me see if I have a cancellation, I said forget it and hung up. Dont waste your time here!!!!! They are useless!!! If Optical Outlets cared about their customers, they would fire every one of the idiots that work there now!!!

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Amanda Leon

Never in my life have I met a Dr as rude as this one. And people take their kids here??? Im sorry but just because the exam price is affordable it is not worth my kids having that kind of experience getting glasses. He rushed everything, doesnt care about your vision or anything just cares about getting as many people in so he can get the money. He never gave me a second to look at the letters to make sure I can see what one was clearer. He just said oh well. I had my eyes checked 2 years ago. And according to him my eyes got so bad since then. He said the other Dr was wrong. He is the worse! Now that I used my insurance I had to spend money out of pocket at another Eye doctors and was given the right script. So if your looking for a cheap place to go, just keep in mind you get what you pay for. A disrespectful doctor who doesnt care for the patients.

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Monee Ellane

The doctor here is rude and rushy. He will not acknowledge you and is not professional. In any medical field you must greet the person explain them of the procedure and proceed. He is a "get to the point and bye" person. The assistants in the office are disorganized and will sit there accepting walk-ins before you even if you had an appointment with the doctor. The staff are everywhere and have trouble keeping up with a full line of people. Other than that I received my glasses on time, and they are the correct order. Beware of the charges they make. THEY DO ACCEPT MEDICAID. In my case if you have other insurance and you want good quality service? Look somewhere else.

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Leila Kilic

Avoid this place! Yes, they take Staywell, but its better to save up for an eye exam somewhere else than to experience this place. Horrendous customer service. Bad language being used. Rush you in and out. Very crowded. The eye doctor is patronizing. Speaks to you like a child. Very rapid eye exam, like he cant be bothered. Then they try to rush you to pick out glasses. I did my exam, asked form my Rx and left. No way was I going to hassled and then hustled. You cant take the eyeglasss back if something is wrong with them. At least they put a sign out.

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Tameja Thomas

This location, I wouldnt recommend to anyone. The doctor was very unprofessional. My 5 year old kept messing up the letters and he said that was normal, thats what most children her age do. No it is not, because she knows all of her letters. Should have just shown pictures. Then he attempted to put drops in eyes, which clearly didnt go in. Then gave her sunglasses like her eyes were really dilated. On top of all that, he was very Rude! I think he met his match today. No recommendations here, to be honest he doesnt deserve 1 star

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Yalitza Rodriguez

The girls seemed like they didnt know how to handle a lobby full of customers. The doctor doesnt greet you at all or acknowledge you. He does get straight to the point but not a friendly doctor at all. At one point he told us "to move out the way". Its true he doesnt wait the 15 mins after he puts the drops in your eyes. Its to bad my sons other eye doctor stopped taking hes insurance. The girls are nice and helpful. I think I will be considering another eye doctor for my son.

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Robin Lawrence-Garrett

I had an appointment at 1:45 and by 2:05 I had not even been acknowledged. When I interrupted one of the two girls that were there to ask what was going on she told me that they were busy and they would get with me in a little while - they were VERY RUDE and had no respect for my time as a paying client - I walked out. Do not go here if you expect to be treated with respect!

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