Baptist Health Medical Plaza at Country Walk : Urgent Care

Reviews 4

YA

Yanina Szenkman

2nd time one of my family members is treated with Dr. Jorge Jesus Santin & 2nd time we are dissatisfied how he handled my 84 yr old grandma. The whole staff was laughing, having a good time, talking about personal things, looking for phone chargers, etc. I was very disappointed in the staff lack of care for the patients. I even had one nurse try to give my grandma an antibiotic before the Dr even saw her! She soon realized she was in the wrong room with the wrong patient. She turned around & said "Oopsie". Had they been paying attention instead this mistake wouldnt have happened. Dr. Santin, was nice & ordered tests; followed every procedure needed. He ordered an x-ray & a flu test. The x-ray tech was the ONLY person who I was satisfied with. About 10 min later, a nurse came to tell us that the xrays were clear. The Dr told us that it would be another 15 min for the flu test results. We waited about 20 mins, when I hear the Dr ask if the flu test was even sent out to be analyzed. This was after he got off the phone with someone talking bout a trip to Paris. He told a nurse he forgot to send the test in. We wait another 30 mins... hes seeing patients left & right - bout 8 people coming, being seen, & discharged... while my 84 year old grandma is suffering from a cough so bad she cant even breathe! I get frustrated & stand outside the curtain to see what is going on - why a test is taking so long to get the results. That is when I see Dr. Santin call/run after a patient and the nurse because he forgot to give her her prescription. What kind of professional work is that? A Dr. who forgets to give a patient medicine? Ridiculous! I go back in room where my grandma is... still no answers regarding the status of the test. When I hear the nurse ask the Dr what is the status of the flu test? He said he wasnt sure but "just put bronchitis". How can he just ASSUME its bronchitis without the flu test results? I open the curtain & thats when he gives the discharge papers to the nurse. She sits and talks for about another 20 mins before I give her an upset look & she goes "are you ready to go home?" I told her I was ready about 30 mins ago when the Dr. told you "just put bronchitis" and gave you the paperwork. She then proceeded to LIE to me and tell her the Dr. "JUST gave her the discharge paperwork" when I saw he did this more than 20 mins prior. After that, she gave her back to me, told my grandmother, an older lady, all the medications she needed to take. I asked her questions and again, she ignored me, only speaking to my grandma, who was so sick she could barely remember a couple of things. I just wanted to get my stuff and leave! How rude!!! The nurse did not bother to give me instructions on the meds until I asked several times what all these meds were. I asked for the flu results and she just said "negative" but did not offer any paperwork as proof of this. I was told if her coughing gets out of hand, take 3 doses of the Albuterol inhaler, and if it gets so bad she cant breathe just take her to the ER. When I went to get the meds from the pharmacist (who knows my grandmother and her meds) he was shocked that the Dr. gave an 84 yr old diabetic and high blood pressure patient Alburetol Sulfate inhaler which could raise her blood pressure even more! I was even MORE surprised when the nurse told her to take 3 DOSES of it if the coughing was bad. Are they trying to make my grandmother sicker?? These nurses who were just laughing and having a good time not even paying attention to their patients. And a Dr. whos so busy with his phone calls that forgets his patients and what he is doing. By the end of the 2 hr ordeal he came in speaking English to my grandmother - who I told him ONLY spoke Spanish - asking the SAME questions he asked in the beginning of the visit... Ive NEVER seen anything like this at this Urgent Care! Ive always had good visits with OTHER Drs. No issues like this so Im surprised this Dr. is still practicing there. This is the second time we are completely dissatisfied with his work.

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GI

Gilda Hernandez

La experiencia que tuve en este lugar me hizo sentir que estaba fuera del planeta tierra, en 2 horas que duró mi estancia aquí. Me hicieron estudios de laboratorio , rayos x de abdomen, tenía infección en los riñones me aplicaron en un suero antibiótico en vena y me fui con tratamiento para mi casa. Desde que llegué a la recepción hasta que salí para mí casa el trato afable y profesional del personal fue excelente. Al otro día ya mi salud estaba recuperada y mi ánimo mucho mejor. Gracias a la Dra Ana P Orozco y la RN Jaclyn C y a todos los empleados tecnicos y calificados que me asistieron. Por su profesionalismo y trato amable. Recomiendo a todo el que necesite servicio de emergencia en caso no grave que visite el lugar, aquí te evalúan y si es necesario otra atención más profunda te remiten al hospital con servicio de ambulancia.

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BR

Brian B

Whelp that seemed unprofessional. Young goateed doctor comes out to call the next person but takes the time to instead flirt with the reception desk girl and talk loudly about some woman who had come in and was yelling, the girl corrected him saying she was yelling in pain, hence why shes here and he was like well she got our attention now. In front of the waiting room.... pretty juvenile and unprofessional. He then was ready to see the next person... I guess urgency isnt important to the doctors here. Years ago I also had the same issue that someone posted before with them sending you to collections with no notice or communication. I had got a phone call about payment and told them I was in the waiting here by chance because my mom was sick, and asked if I could pay them right then, was told no and that I could over the phone, told them I didnt want to say my card information out loud and would take care of it at another time and tend to my mom instead. Within that month I got a letter from a collection company in Chicago, luckily in Florida you can not pay, and it disappears from your credit after 7 years. What a joke this location is.

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TA

Tariq Mclean

The experience I had at this facility was nothing short of incompentent. I came in for a sore throat and was disgusted at the manners of some of the individuals working there. The doctor and the personel at the nurses station were disrespectful, to loudly let everyone know what was wrong with the patient in room 5, while the drape was open; where other people could see me. I spoke to the manager Javier and he acted as if he didnt hear anything. To have someone supervising and not say anything or notice the conversation of his staff, shows that he is incompentant to hold that title. The three personel along with the doctor showed unprofessionalism, and broke patient confidentiality. Im not sure what has happened to Baptist, but the patient satisfaction and experience has to be of low-quality. I will not be coming back. And what I experienced her, my fees should be paid for by baptist.

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