Old Cutler Animal Clinic

Reviews 6

JU

Judy Ann Crowell

I am new to Miami and had to board my 2 dogs for 3 days. I have a 5 year old dachshund who has separation anxiety, is on meds and has had 2 surgeries to remove items from her stomach. I boarded them for the first time ever because I didnt know anyone to pet sit and thought they would be safe. The tech put a dog bed in the kennel after I told her the situation and not to put anything in the kennel that I didnt give them. She told me the dog ate the dog bed while she watched. I gave her instructions to give her extra meds and keep her in the kennel with my other dog. She did not tell me she was off the next day and when I called at noon the next day, she had not communicated the information. I spoke with the vet the next day and he agreed to xray her for free. Thank you. When I dropped the dogs off, the tech, Ali, said I could not pick them up until 5 the day I returned. I said I wanted to pick them up at noon and she agreed. When I called, she tried to refuse to allow me to pick them up. When I showed up to pick them up, they tried to charge me an additional $244 for 2 shots per dog that I was not told about and did not agree to. I provided shot records to show they were not due until Jan 2017. When I asked about it, I was told that it was policy to give them every 6 months. When I asked why my previous vets (all of them) only gave them once a year, Ali told me that it was their local policy. I said I would not pay for them because I showed my shot records and Ali told me the only thing they needed was a fecal exam, which I agreed to. In the end, I was not charged, but I was asked not to return. In summary, I took my dogs there to be safe and they put one of my dogs life at risk. She has previously had 2 surgeries to her stomach and I have been told that another surgery would kill her. I was treated rudely, lied to and my dogs were put in jeopardy. Dont use this vet EVER!!!!!

---

MO

Morg

I have been going to Doctor Harris for 24 years of my life and I absolutely love him. He is by far the best veterinarian I have ever had the pleasure of growing up around. Hes not only watched 3 of my boxers grow and treated them to the best possible care, but he also did 2 of my boxers ears Sargent and Major. Amongst treating numerous felines of mine as well. I have been compliment on both, Sargent and Majors ears numerous times too! Granted, I want to make a point considering the reviews I have read; your dogs behavior is a huge role with being treated so unfortunately as much as I love my latest boxer Major, I also have had issues with him at the vent and to be frank he is quite the major pain to others. But he means well and if he knew he wasnt in harms way or trying to guard our family 24/7...hed be better. That being said, it starts with the owners discipline with their animal. You cant blame others, especially a medical professional like Dr. Harris for a scared animal that is only reacting to an unfamiliar situation like a veternarians office (think children at a dentist). Point is, hes a wonderful doctor and a wonderfully professional man. I recommend if you want the best care, hes your guy. Hes not a psychologist to please you and his prices arent fixed to disappoint you, its to help your animal receive the best care possible and that sometimes cost a pretty penny. All in all, he truly is a wonderful doctor! My opinion...go to him!

---

JO

John M

Took my cat in for a flea bath on 12/30/2013. While she was there I had my home fogged, washed all fabrics and cleaned from the ceiling fans to the floor. When I picked her up that evening she was sill scratching herself in the carrier but I figured it was just because of the wash making her skin itchy. That night after she wouldnt stop scratching I checked her and immediately found fleas. I called back in the morning and was told they must have jumped back on her when she got home which I know was no the case. They reluctantly told me to bring her back in for another bath. I took her back and when I picked her up I took her straight to a family members home that has no pets while I could do another thorough fogging and cleaning of my house. I got a call the next day telling me she was still scratching constantly so I went by that evening and sure enough I immediately found fleas on her. I called Old Cutler Animal Clinic and was told there was nothing they could do but sell me flea prevention products and they did not recommend other over the counter products like Advantage II. I declined and went to Petco and purchased Advantage II that was recommended by other cat owners. By the next morning of applying the Advantage II my cat was no longer scratching and I cant find any more fleas.

---

MA

Matthew Clegg

The veterinary clinic where I normally take my dog does not offer boarding, so I thought to try the boarding facilities here. When I first made the appointment, I called my regular vet and had them fax over the vaccination records. An hour before I was to take my dog to be boarded, Old Cutler Animal Clinic called and told me that they would not accept several of the vaccinations (distemper, hep, lepto and parvo), because these vaccines had a three-year expiration and they only accept vaccines with a one-year expiration. They proposed to give her additional vaccines, at a price of $160. Otherwise, they would not accept her for boarding. When I called my regular vet, they advised against this because they felt that it could be harmful to overvaccinate the dog. Fortunately, I was able to find another place to board my dog, even though it was at the last minute.

---

FE

Fernando Corona

Make sure you get the final price before you agree to any treatment. I was told that the initial consolation fee would be $44.00 and that they would tell me the final price of treatment before the treatment took place. Basically this did not happen and they ended up charging me way more money than I was prepared to pay for a very minor treatment. When I tried to speak to the staff/management about it, they where unapologetic and could not even offer a small discount to compensate. A 20 minute visit for simple diarrhea turned into a very hefty bill that I was unprepared for. The staff could not even offer a small good faith discount. Would not return to this office.

---

A

A Private User

I had doctor William? It was not the doctor shown in the pictures. He did not greet us. He was so rude and you could tell he does not love his job. My dog came in horribly sick and yes, my dog is very hard to handle. She is not the most friendly but he proceeded to say that my dog was very "unworkable" and"poorly trained and behaved" when she was just scared. This was her first time at the vet. The assistants were very nice and they were very helpful at the front desk. The place is very nice and clean but very over priced as well. There are great reviews about the doctor shown in the pictures, I would make sure that you do get assisted by him.

---

---