Towncare Dental of West Kendall

Reviews 10

PR

Priscilla Hernandez

If I could I would not select ANY stars!!!!!!!! This place is a total SCAM!!!! Thats right a SCAM!!!!!! Do your research. I obviously did not do enough when choosing this dental office. It is so unfortunate because I really did have a great experience with the doctor himself, Ricardo Espinosa, but after my second visit I will NEVER EVER go back there again. Here it goes: I went in as a new patient visiting the office for the very first time. Once seen by the doctor and having all the X-rays and new patient procedures done, the doctor mentions that I can go see the ladies at the front desk to schedule my cleaning appointment. I was thrown back, why schedule a cleaning appointment? I thought I was getting a cleaning done today? The ladies at the front mentioned that its impossible to have had the cleaning scheduled the same day because the doctor had to examine my mouth to see what type of cleaning I would need. The exam was necessary in order to schedule the cleaning appropriately since they would not know if I was going to need a basic 6 month routine cleaning or a deep cleaning, cavities, or any other health concern that would require an hour or more timeframe for the cleaning. After the examination by the doctor, he mentions that my teeth are healthy and all I needed done was a regular routine cleaning (just as my previous experiences with other dentists). Great! I then scheduled the appointment for my regular routine cleaning. Two months later I arrive, the hygienist calls me in and mentions that she will need to examine my mouth to see what type of cleaning I will need. I mentioned to her that I was scheduled and expected a regular routine cleaning as per the doctors examination from my first appointment (after all that was the point of my first appointment, right?). Well she says, lets see... While examining my mouth I hear grunts and frustration... she finishes and says, Im sorry but you are going to need a deep cleaning you have pockets in your mouth that require a deep cleaning. One of the ladies at the front will give you the details of what the insurance covers. Okay.... I sat there confused, since I had never been told this before from any prior dentist or hygienist, and the dentist himself, Ricardo Espinosa, clearly examined my mouth and scheduled me for a regular routine cleaning, confirming that my teeth were healthy and in great condition. Does a hygienist know more than the DMD himself? Why are their examinations providing different results? One of the ladies at the front comes in to the room and shows me a breakdown of all the expenses that my insurance does not cover and will require me to pay in addition to my deductible. Interesting, over $300 for a healthy mouth.... At that moment I realized, wow! am I being scammed? Do I really have pockets? The dentist himself confirmed that all I needed was a regular routine cleaning. My teeth are healthy. I was scheduled between a timeframe for a regular cleaning it just doesnt make sense. I mentioned all of this to the lady and she says the doctor is not the one that makes the decision of the type of cleaning you need, the hygienist is. What? How does the hygienist know more than a doctor? Wasnt my first visit the reason to distinguish what type of cleaning I was going to need? Its a SCAM a total up-sell SCAM!! Please STAY AWAY!!! My mother, my father, my brother, my grandmother, my grandfather, and my husband all started with this dentist office and have all been victims of their scam. We trusted them and they took advantage and up-sold us to believing we needed more work on our mouth than what the doctor himself said. After extensive research and second opinions, we realize that this is a chain dental office that mainly focuses on sales and up-selling the customer on procedures they do NOT need. The doctor does not own the practice, he receives his salary while the others are required to meet quota in sales. COMPLETELY UNETHICAL! STAY AWAY!!!!!

---

BA

barbara massana

i would not recommend for anyone to visit this particular office. My experience was just horrific. You take the time off from work to go and visit the doctor to just have x-rays done, given an estimate of the procedure and then told their is no one there to perform what needs to be done. You need to take at least 2-3 days off to get anything done at this place. What a waste of valuable time!! After seeing the doctor and being told what needed to be done, no one was in that day to perform the procedure, had to make an appointment for the following day. Went the following day and the hygienist AGAINST what the doctor had ordered was trying to get me to do something else. Her explanation was because it was against HER policy to perform what the doctor has recommended. Whos in charge? Doctor or hygienist? Where I come from.. the Doctor(the one with the doctrine right?) Im sorry to vent on this review but I had NEVER come across such poor professionalism and lack of patient care.

---

MA

Marie Acosta

Ive been a patient at this office for a little over a year. The best dental experiences I have had in many, many years. The staff is very friendly and respectful. The receptionist (Janet) offers great customer service via phone and in person. The office manager (Lourdes) is very professional and patient in explaining services. My hygienist (Melva) is awesome! I highly recommend her. She does an exceptional job with the cleanings. Overall, the staff is very accommodating and nice. They do not push you to purchase additional services, as has been my experience at other dental offices.

---

MO

Moraima Lafaurie

Gracias, por el buen servicio de todos los empleados de esta oficina desde que llegas la recepcionista, el Dr. las asistentes y la Hygienista te dan una atencion exelente y muy profesional.

---

SH

shirley solano

My name is Shirley Solano. Very bad attention .. I drove from the doral with my 2 children, because friends recommended this place and I arrived and they told me that I missed my appointment for 5 minutes late. And I asked her please is my first time and they told me that they would not take care of me. For this simple reason I give my negative comment.

---

AY

AYLIN ZAMBRANO

I had to get 3 extractions to make space for my teeth to align. I was extremely nervous but the staff put me at ease. I was in and out and didnt feel any pain. I kept waiting for the pain to kick in as the anesthesia wore off but I got my prescriptions filled right away and took a painkiller before the anesthesia wore off as instructed and no pain.

---

GU

Guillermo Baragaño Pérez

Gracias a todo el personal de la clínica por su excelente atención y dedicación con la que tratan a todos los pacientes, en especial a Mayrelis por toda su ayuda.

---

JO

Jo Schmoe

Had emergency wisdom tooth extraction here on a holiday. No other dentist office was either open/willing to take me. Doctor did a fine job. Extractions took half an hour, no pain, no problems. Office was clean, staff was friendly. I dont normally leave reviews, but they really helped me out in a time of need. Would highly recommend!

---

ST

stanmydoca

Excellent first visit. Lourdes and Maryleudes (Im sure I butchered the name), they were wonderful. The doctor took his time and explained everything. Did not feel rushed. I will definitely recommend to friends and family. Dr Espinosa, thank you for a good experience!

---

NU

NUMBER FOUR

I completely agree with the other reviewers. This place is a total scam. I wouldnt recommend anyone come to this place unless you have pockets so deep it wouldnt bother you to spend around $500 for teeth that are fairly healthy.

---

---