Flagler Hospital

Reviews 3

CR

Cris begone

A heart attack motivated me to call 911, and the ambulance hauled me to Flagler Hospital. I don’t like hospitals. I was pretty sure I wasn’t going to like this one. I avoid hospitals as much as possible. Hospitals are way too arrogant for me. I have to be dying in order to go to them. Well, I was dying and I was hoping they could save my life. To my surprise I did not have to put up with their pompous I DON’T CARE ATTITUDE. Because they did care and it showed the entire time. I was happily stunned. As happy as you can be while having a heart attack. They were polite, courteous, caring and diligent to make sure I was as comfortable as possible the entire time. Everybody treated me as if I was a beloved relative of theirs. Everyone treated me with the highest level of respect and manners. I stayed two days. Long enough to get diagnosed and stabilized in the ER, moved to ICU, heart surgery for a catheter heart stint, a day of recovery, feeling 100% better and then on to home for more easy resting. Being there for two days, I saw 7 shifts come and go. I could not have wished for better treatment. Everyone kept me perfectly informed of what was going on, what to expect next, what the future options might become. If I had a question and they didn’t know the answer, they went and found the answer for me. Everyone treated me like I was a millionaire handing out big tips, when in reality I was just a poor sick man. Their expertise and level of knowledge was top notch as they kept me out of pain the entire time, before surgery, during surgery and after surgery. Within hours after surgery, I felt 100% better and pain free. I couldn’t believe how good I felt. Flagler Hospital exceeded every expectation I could have. I was so impressed. They were 100% perfect in every area to my enormous surprise. Most of the staff I interacted with was nurses and every one made it clear with their actions and behavior that they really did care how I was doing, and they would do anything they could to make sure I was as comfortable as possible. While I don’t know this for sure, based on the treatment I got, I found myself imagining Flagler hired someone and made it their job to make sure all patients were satisfied all the time. This person overseas all the managers on all the shifts and is continuously stressing week after week, that every employee is directed to caring about the patients as job priority number one. And I imagine this person has been diligently doing their job for over a year until they have managed to get everyone on board that patient satisfaction is job one. I imagine this because everybody I ran into did behave as if they believed patient satisfaction is job one. You can tell what kind of tree it is by the fruit it bears. Well done Flagler Hospital. You have earned my loyalty. I can’t say I like hospitals, but I can say I love Flagler hospital and its staff. Thank you so very much. Chris

AR

Arielle Leach

I arrived at Flagler emergency department between 8-9 pm on easter Sunday 2013. I was on vacation, Im not from Florida. My husband had a severe case of food poisoning that warranted a trip to the ED for some fluids due to dehydration. My husband was unable to walk or talk because he was so ill. I wheeled him in a wheel chair we signed in. My husband needed the restroom. As he was in the restroom they called his name, I tried to tell them we were coming but the bathrooms being down a long hallway secluded away from the ED no one heard me. They proceeded to call the next patient. I wheeled him back in and told the desk lady what happened she assured me theyd get him next. They indeed did come back to get him in a timely clip. This is where the review gets good bare with me. We are taken back into triage where my husbands vitals are taken. Me, being a healthcare professional myself, noticed my husbands blood pressure and bpm were a little low. Ny husbands begging for a blanket as hes sweated through his clothes. They refused him a blanket. The triage guy then says so what drug is he withdrawling from? ...... I replied no and didnt say anything else. its against healthcare etiquette and ethics to ask loaded questions or to just throw out accusations like that. Anyhow my husband whom is being treated and accused of being a drug addict tells ne his muscles are seized up on the left side of his body and he cant move. He starts throwing up again on the floor because he was not given a bucket. Another nurse comes in being rude but takes us to a room. So people come in and out viewing us like were in the circus or something all being disrespectful and rude and accusing him of withdrawal at this point Im fed up because I know they are doing this all wrong. The Dr comes in accusing him of withdrawal too n I flip the script and start yelling at him that he can drug screen us we arent addicts... He tells ne to leave the room my husband says no I say he doesnt want me to leave him in here alone and I can stay by law. He calls security and has me escorted out by security/police. Says he felt threatened Im 5 foot tall...... ..... ...... Anyway three hrs later after I managed to calm myself down I go back in they let me back in his room I ask my husband to update me I noticed he has no iv. I go to nurse desk request fluid iv three times before a nurse comes and does so. Im Gunna wrap this story short now , I got a kid to take care of. We were there a total of 9 hours and left without signing out because we had to drive 16 hours back home so ny husband could go to work . This hospital is horrible I pitty anyone who goes here in serious condition. Please heed my warning and take yourself or your relatives to another hospital.

KI

Kimberly Floyd

I was seen at Flager hospital on two different occasions. The first visit was in the beginning of November and I was diagnosed with a stomach bug. on this visit every single person was so kind and always checking on me. I was given a CT of the abdomen and was put on extra fluids following the test. My heart rate jumped and the ER nurse kept me to monitor me for a couple of hours. After noticing it was dropping I was sent home with medication for nausea. Three weeks later My husband and I returned due to abdominal pain I was experiencing for a three week period. I was in so much pain I was keeled over I felt like I couldnt breath and someone had their hand in my stomach twisting. I had lost over 8 pounds and couldnt keep anything in. I was very dehydrated and I waited a total of 1.5 hours in the ER. There was a wait so I was okay with it. They took my blood and sent me back out to wait. I was taken back and put into a room where they proceeded to take my blood again. Then left the vials on the counter. My husband asked them if they needed them and the nurse said no they dont since they already took them while I was waiting in the lobby?!?! They took me for an ultrasound of the abdomen and I was in the hospital for a total of 8 hours. The nurse came in to discharge me without telling me anything about why I was sick for so long. My husband got very upset and started yelling that we wanted to see a doctor before we left to make sure I was okay. The Physician came in and proceeded to tell me they didnt have the resources to test me for a parasite or anything with my intestines and they sent me on my way in full pain. The doctor told me to call around and find a Gastroenterologist and tell them my symptoms and maybe they could help. The doctor was dressed up like a celebrity with caked on make up and hair done like she was going to the Grammys. No care or compassion that I was in pain. It has been over a week and a half and I still can not find a doctor to see me, they keep telling me to go to the ER?!! There is a waiting list a mile long to be seen by a primary. We just moved to this town and I will not be going back to Flagler. My children go to Wolfsons and I will be going to Ormond where I know I will be taken care of. Such a shame. Beautiful historic hospital run by people who have no respect for others. My first experience was amazing but after my second I will not be going back!