Optical Outlets

Reviews 12

PA

PattyJaye Logan Thornton

nice frames at a good price, but a VERY POORLY ORGANIZES place... employees multitask, not knowing where one left off on a task, so not knowing where to pitch in to help. there is no sign-in sheet, just the chaos... squeakiest wheel gets the grease... took almost 2 hrs the day I ordered my glasses, u was third in line when I went to pick up, but another person walked right up to the desk and a different girl asked his name and went to get his glasses right away after three of us also there to pick up glasses had just been told to wait... its a really good price for bifocals, but plan to waste A LOT of time to get the bargain... I will spend more and go back to Eyeglass World for glasses next time! Optical World just doesnt have enough employees dedicated to their specific tasks... the girl at the reception desk is also doing pre-exam metrics for optometry appointments, the girls fitting frames are answering the phones... NO flow, no organization... Just not a good experience on either visit and u will not be returning!

---

TA

Tammy

Terrrible! Ismail may or may not decide to make it in for your appointment. Appt at Winter Haven location for 11:15, no Dr by 12. Poor staff left to field customers complaints. Apparently Ismail is co-owner so feels he does not have to come in if he doesnt feel like it. It is my understanding thisis a frequent habit of his. He obviously values his time over others. Called Lake Wales made 12:15 appt as there were four customers still waiting at 12 for earlier scheduled appts and no sign of Dr. Twenty minute drive to Lake Wales and although called corporate office on route to advise them howtheir Dr runs his facility..still wasnt seen until 1. Left with contacts and need to repay to confirm script, as vision still blurry. Highly recommend against paying this office for anything.. you are merely enabling Ismails unprofessional behavior if you do.

---

AN

Anjelica

Save your $ and go somewhere else. This eye doctor does not care about your vision and the front desk is rude. I went here and I usually get 2 different contact lenses for each eye because I have a astigmatism in one eye at the end of my visit the eye doctor told the lady at the computer to go ahead and make it the same lens so it would be less trouble for her also one of my family members recently went here and she also wears contacts well this new eye doctor here just gave her one contact for one eye and told her to not worry about the other eye to just let her lose her vision in that eye and when she wanted to talk to the manager. The manager wouldnt come see her cause she wasnt dressed properly well by all means avoid going to this place. Isnt worth it. If you need to go to a optical outlet theres another one nearby in lake wales.

---

SH

Sherry McElfresh

I went to this store to pick up my granddaughters glasses. They told me they had a 9:45 am opening, I agreed to the appointment. I was choosing some frames then I sat in the waiting area. After 1 hour I asked the young lady that set the appointment how much longer, she went and checked my chart status and told me your next. As I sat waiting I observed the Dr. come out pick up my chart, look at it , put it back and call the next person. He did this 3 times then I walked out. I will NEVER recommend this organization to anyone and I will NEVER return.....NO need for a follow up phone call because no lame excuse or apologies will make me step foot inside your establishment ever again.....you need a Doctor that has decent customer service skills. .......Thanks for NOTHING....Horrible customer service! !!

---

AL

Alva Munroe

Great Outlet! If youre looking for a great doctor with firsthand sale associates and reasonable prices, this is the Outlet to try! Over the years, we have experienced nothing but superb customer service and personal care! Great doctor, experienced staff, reasonable prices for frames and stylish! When dealing with the transition of aging you need extra, extra, care and that is exactly what my husband and I received from Dr Ismail and his staff! All are so patient and kind with special attention given to each individual. It is so wonderful seeing how attentive they are with the children making them feel fashionable, comfortable, and safe in their new eyeglasses! Looking forward to more excellent care by your Team!

---

DA

David hunt

Great place to go my wife took our 3 year old daughter to Dr.Ismail and he is beyond amazing. He did what no other doctor could finally help our daughter see properly all other locations we took her to always said it was allergies but he noticed what it was right away. The entire staff was kind and very helpful. And it didnt take long for her 2 pair of glasses to arrive and that was another bonus. We will definitely be going back .

---

MO

Monica M

Best place for kids! My son is autistic. Prior eye Doctors could not handle him or provide the type of environment he needed. After my first visit here I was sold. I will never take my son anywhere else. He didnt have to have his pupils dialated which is amazing. They also have a TV that plays fun kid movies as the Dr. does the eye exam. It was fast and pain free. I love this place and am sooo happy we found them. Thank you!

---

CH

Chuck S

My family and I have come here for over 10 years and its clear why. Every year we have a great experience. The doctors are very thorough but efficient. We never wait too long in the office. After the exam, the staff continuously goes above and beyond to make sure we are completely satisfied with our purchases. I cant imagine ever taking my business elsewhere! Keep up the great work!

---

JO

Joy Scott

Very kind, fast, helped with everything, and has automatic insurance coverage in case your glasses are damaged... I didnt realize until my son broke his glasses 4 months after he got them!!! Was such a relief, they NEVER HAVE GIVEN ME A HASSLE!!! I WILL NEVER GO TO EYE EXPRESS AGAIN!!! EVER!!! I thank God for this company and all their employees!!! Pure Angels

---

W

W J Andy Andrews

Sorry folks you blew it. I have been a yearly customer at your place and even though I live 90 minutes away I still prefer Dr. Ismail. I asked when I made my appointment if he was still there, answer yes. 11:30 appointment, waited 45 minutes still not called. and the Dr. was not the one there. I couldnt wait any longer. Ill find some place local from now on.

---

LU

Luchy Tee

This was my first time going there and it will be my last. The wait was very long and the doc only spent like 5 mins and on top of that the prescription wasnt right, I called the office to come in for a recheck they gave a appoint for the end of the week. Why should I have to wait for a mistake the doctor made. I will be asking for a refund!!!

---

DI

dinos sakelliadis

Had an appointment on a wednesday at 10 and a lot of people were leaving and telling me goodluck.. Come to find out the doctor was late and also one of the ladies working at the desk said he usually runs late bout half hour to 45 min everyday.. Rediculous will not be returning and my advice is go anywhere else people!!!

---

---