Optical Outlets

Reviews 8

S.

S.K Nicolas

The receptionist and doctor were very nice, however, they charge you with higher fees than other places. My insurance only covered either glasses or contacts I wanted to use my insurance for glasses and just get my contacts prescription for later use. The dr. Told me she would give me a free trial pair of contacts, which I always get at every appointment Ive ever been to. When I told the lady who was taking care of my billing that I did not want to purchase contacts at this time, she told me I would have to give her back the contacts which I had already put in my eye balls! I was mortified! I couldnt believe she was telling me this and in order to get my prescription for the contacts Id have to pay a $60 fitting fee! Just for a piece of paper! The contacts were taken back rolled up in a tissue and thrown out! It was incredibly unprofessional and down right mean! I didnt even want to get my glasses with them at this point so I just paid my copay to get my prescription and went back to eye glass world where I have been going for 4 years! I only changed because I moved and this place was closer! No thank you I will drive my 40 minutes to eye glass world!

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VI

Vivian Guzman

Took my Mom here...most of the Staff were very nice. Dr. was also very helpful. Ordered my Moms glases they said in a week we will call you. After 2 weeks I called and they said glasses were ready. The person this time was not helpful at all. Just gave my Mom the glasses while on the phone with another person. Normally they check and ask questions to see if the person feels good or no with the glasses, no, not this time. Very poor Customer Service had this specific young lady. The cloth to clean the glasses was stained and when I asked her she simply said, "we have no more but you can wash it" Are you serious? I thought. SMH it only take a smile, eye contact with your Patients/Customers to make it a 5 stars. My Mom is 87 years old and Im glad I was with her. Definitely I DO NOT recomend this place and of course I would not go back. Feedback for the young lady: TREAT OTHERS THE WAY YOU WOULD LIKE TO BE TREATED..

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SH

Shannon Grace

I walked in after something flew into my eye. I asked if I could use saline solution to flush the object out of my eye. It wouldnt budge. I even used my fingers. I asked if there was anyone there to take a look at my eye. The doctor was in dealing with her last appointments. They asked her too take a look at my eye. Apparently she wanted to leave for the day and said she wouldnt help me. I was in pain and having trouble seeing from my eye. I had to drive to Centra Care (where they actually care) to recieve the help I needed to remove the object from my eye and recieve prescription eye drops from the abrasion. Not only did I feel unimportant and like my business was not wanted they had the audacity to say come and see us in the morning. Doctors are supposed to help people not refuse them and turn them away.

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SA

Sarah Canzius

Doctor J (cant remember his whole name) is great. He takes his time and is very thorough. Lisa was fantastic, she explained all the charges to us and was very informative. The reason they dont get 5 stars is because the receptionist Michelle was rude. Lisa seemed to be having trouble w/ the system and asked her to help and Michelle responded "you talking to me?". It made us feel uncomfortable

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FO

Forbidden Poet

Long wait time in waiting area. Friendly staff and great eye doctor. Location is tucked away in the far left back side of the plaza, easy to miss. Would be better if they have you a copy of your eye exam and prescription when you left though.

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SL

Slydog 267

Everyones friendly and the wait time isnt too long even with a lot of people before you

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CA

Caridad Rodriguez

Very nice friendly staff. Will definitely be coming here annually.

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AN

Angie Ayala

Good deals and nice staff

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