Fayetteville Smiles Dentistry

Reviews 6

KA

Kamina Pinder

Please believe the bait and switch reviews! I wish I had!!! This morning I went to Fayetteville Smiles, where I arrived at 7:55 a.m. and waited in my car for over an hour for an eight a.m clock appointment. It turns out the office did not actually open until 10 a.m. and the staff made an error in assigning the appointment. This was the second negative experience I had with the office (the first was difficulty in getting them to be clear on pricing). However, the staff was sincerely apologetic (even giving me a $25 Panera gift card), and I wanted to give the practice a chance. Its convenient to where I live, I needed emergency dental care (root canals), and I had a later appointment this afternoon for my daughter. This afternoon I returned to the office because Id scheduled teeth extractions for my eleven-year old daughter. Dr. Preston-Hill refused to do the extractions unless I paid $74 to have my daughters teeth cleaned. I was not told when I made the appointment via phone that this was a condition for extraction. I told her about my frustration with the poor communication from your office. She was quite defensive, but ultimately said that she would do the extractions today so long as I scheduled a cleaning for a later time. I said I would. She then left the examination room and upon return repeated that she would not do the extractions without the cleaning first. I left. My first visit at the office had been positive, and the location is so convenient that I wanted to give it a chance. Before today, I had a friend who, at my suggestion, visited the office. She said that she felt the prices were bait and switch, so she canceled her appointment. I wish Id listened to her before returning. I fully regret ever recommending the office to anyone; that will not happen again. This morning, as I sat in the office, a patient asked me, unsolicited, about my experience with the office. When I explained my difficulties, she told me that she was unhappy with what she saw as bait and switch tactics with the "My Smile Plan". She said that she was going to seek another dentist. For the record, I had a good experience with Dr. Chinchilla and will be returning to finish my work with him. I will not return for dental care. I will also be contacting social media and the Better Business Bureau. I am not exaggerating when I say that I have spent thousands of dollars at this office (I had two root canals today, and last year I signed up for the My Smile Plan). The lack of professionalism at Fayetteville Smiles is unacceptable, and I will be taking my business elsewhere.

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SI

Sime Pasha

If I could give less than 1 star I would. I have no idea about the dentist because I wasnt able to see one yesterday, 6.8.17. I made my appt a week before, because I have pain in two teeth. The appt was at 3 pm. Yes it is important to be on time for appts, but I got there at 3:12 because of traffic. Two staff in the front, 1 on the phone with business, the other with a customer, and then 1 customer sitting and waiting to be called back. No one else present. I stood there for SEVERAL minutes before the one on the phone said "we will be with you in a few min". I waited. The one with the customer ( who had her whiney baby at the front desk next to her crying), finally finished with the customer. So its my turn. This chic tells me that I cant be seen because its after the 15 min grace period. Im like wait, not only have I been standing here for several min already, but what time is it? This little girl with the crying baby says its 3:17. Proceeds to tell me that I can get another appt set, that the dentist already started working on someone else. I ask the little girl if she could go tell the dentist that I have tooth pain, can he see me. She says he already came up here and asked were you here and since you werent he took someone else. Let me tell you the customer sitting and waiting was called back while I was there. Of course I dont know if that was the patient or not, but for me to not be seen over two min that shouldnt count because I stood there for at least 5, is ridiculous. A potential patient presenting with tooth pain who had an appt couldnt be seen? And you also claim you do Walk ins, thats clearly a lie. So of course they wont get my business ever, but I advise other potential new pts to go elsewhere too. If your front staff is this unprofessional and unkind, then the dentists probably are too. The front staff should be a reflection of the dentist.

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SH

Shae Ivie

It sounds like the negative reviews come into play when you DONT have dental insurance. I have dental insurance and they have ALWAYS been up front with what my insurance covers as well as what it does not cover. They always gave me the opportunity to say yes or no to services. Never had a bait and switch pulled on me. I love the professionalism of the office, they see me on time, and have me out within the hour. I love this dentist and I am very glad that I gave them a try. Of course I have dental insurance that I personally pay for out of pocket through the healthcare marketplace which I would say is the best route to go. I would personally never see a health provider without health/dental insurance as the costs are just normally higher. Also the complaints about needing teeth cleansed is normal especially if you have not seen the dentist in years, you are due for what they call a deep cleaning. I say if you have coverage then go see them. Otherwise, yes I could see how paying out of pocket can be steep. I have been to their office 3xs in the past year and a half and Ive had no problems. I have had 3 cleanings and one filling. I dont plan on changing dentists anytime soon.

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BR

brenda nix

If you ever need dentures, DO NOT WASTE YOUR MONEY AND GO HERE!! They are horrible! My friend purchased dentures here and her teeth that are supposed to be your "2 front teeth" are to the side of her mouth, almost to the back. So her front teeth are actually on the side of her mouth. They didnt want to fix this, but only wanted to charge her again for new ones but discount them. They are more concerned with getting your money instead of having a satisfied customer. So please, do not waste your time and money here!! They suck, totally!!

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AM

amber henderson

Extremely impressed by the professionalism of the team went in a week before for x-rays and consultation a week later had my wisdom teeth removed as well as other teeth. Recently came in July 6th to have them removed three days later no pain. Even during the surgery no pain. I avoided going to the dentist for years but I appreciate this office. Especially the oral surgeon nicely done. I was not even put to sleep just had laughing gas and numbing. Im pleased with the update technology and all of the staff including the receptionist.

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JE

Jessica Davila

DO NOT GO HERE especially for then for the $59 special. It clearly states outside $59 for a cleaning and X-ray. What they dont tell you is that you have to qualify for the cleaning otherwise your paying $59 just for X-Ray, which is pointless.They fail to mention it over the phone and even before you go to pay, they simply sit you down and say it will $300 to get a cleaning. Dont waste your time and go to a dentist office that will be honest in what treatment you will be getting for your money.

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