Banfield Pet Hospital

5873 Spout Springs Rd, Flowery Branch, GA 30542, USA

Category:	Veterinarian
Address:	5873 Spout Springs Rd, Flowery Branch, GA 30542, USA
Phone:	+1 770-965-9365
Site:	banfield.com
Rating:	3.7
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 10AM–5PM

Location

Photos 15

Reviews 11

Ernesto Sandoval

If you are considering signing up your pet with Banfield at Flower Branch, please dont. Ive been with them for 5 years and I should had found another place years ago. They have charged me for medicine without authorization several times. Today, April 25th, 2015, they have done it again. My pet had a regular check up, which is included in our plan. They told me that I could drop him up and pick him up when he was done. My brother dropped him. When I went to picked my pet, they said that they had administered heartwarm medicine. The problem is that I did not authorized it. The person at the front desk said that he just made the assumption that whoever dropped him up was authorized to make the call. Of course, when it comes to get your money its ok to make assumptions. I asked to talk to the manager and they told me that he or she was not available until Monday. How can they run the place without management? The other thing it really bothers me is how the technicians handle the situations. They kept saying that I should understand that it was normal to make assumptions. I cant believe Banfield hired or train such incompetent personnel. Someone whos not in management should not make that call. Please I urge you to take your pets somewhere else where they value your pets wellbeing and respect their clients.

Ryan Lucia

My experience with Banfield located inside of Pet Smart was horrible. Conflicting communication and bad diagnosis of our dog has me upset with them. Not only was the experience with my dog horrible but they certainly dont know how to treat people. The customer service is one of the worst experiences I have encountered. If you care for your pet this would not be the place to take them. Spare yourself the heartache.

Pebbles Pope

Dr. Thompson and Jenny took such good care of my dog, treating her like she was their own the whole time. My dog unfortunately had a very painful and foul-smelling infected area on her ear. They treated her so gently and with such compassion while they took care of her. I appreciated that so much, and I know Winnie did too. Thank you both!

lorie davidson

Dr. Laura Eberlein is the most amazing doctor and has provided all of my pets with outstanding care over the years. She is compassionate, caring, and an incredibly talented doctor. I trust her medical opinions completely and appreciate the love and care she provides for my family.

Phoeny Li

So relieved to find a good vet after a bad experience at another office. Dr. Thompson and her staff have been very courteous and responsive to all our questions and needs. Thank you for making us feel like you genuinely care.

Jan Lukac

They forgot to remove syringe needle from the paw of our dog! We found it accidentally few hours later underneath the bandage. Theyve got to be kidding!

Melissa Harris

We have been with Banfield for several years and love it. We have always had great visits! They care and are amazingly thorough. Highly recommend.

Theresa Roberts

Always pleased. The vets are kind and thorough. The techs are techs...they have their jobs and do them well.

Dennis P

Dr Keeling is very professional. Appreciated her attention to the details to my special needs pet.

Bill Latzko

Dr. Laura Eberlein is A+++++++----live 30 mileas away and go see her---nuff said

ConniePauline Smith_Pierce_HUMPHRIES

Where your pets are taking care of like family.