|Address:||1023 E Ogden Ave, Naperville, IL 60563, USA|
|Working:||8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–3:30PM Closed|
We had been taking our beloved lab to Naperville for over 13 years. She had a lot of problems with allergies throughout her life and the vets were always very understanding and helpful when we were dealing with that, and all the skin infections and other problems that resulted from her severe allergies. As she got older, she had other problems, arthritis and colitis that the vets helped explain to us and treat. We also boarded her there several times when we went on vacation, and never had any problems. They also spayed her when she was a puppy, and no issues with that surgery either. We had to make the heartbreaking decision to put her down last week after she developed cancer a couple months ago. The staff and Dr. Oates were very sympathetic and supportive during this very difficult process. They gave me all the time I needed to spend with my little girl. I felt she received the best care she could have gotten from the time we adopted her at 2 months old until she passed away at almost 14 years old. I took one star off because when they are busy, its a bit hectic and can result in a lot of waiting and confusion. Would recommend some kind of check in ahead of time process to lessen the wait, rather than just having to walk in and hope its not too busy. I had also made an appointment for her to be put down and there was a huge line, which I was trying to avoid. Having to stand there around all these people in the main lobby with your dog on a leash about to be put down was very difficult. I think in this situation, there should be an option to come in privately and leave privately through a back door because I was very emotional. Very uncomfortable to stand there crying and having to tell the staff why youre there, amongst other pet owners with healthy animals. I also think the costs of exams and vaccinations may be a bit on the pricier side compared to other clinics. All in all, I was happy there and my dog loved all the staff...and they all treated her with care for all these years. If we ever adopt another dog, we will likely take him or her back to Naperville. Thank you for taking care of my baby girl at the beginning of her life all the way to the very end.
A Private User
I have never in my life been surrounded by such an unprofessional atmosphere! I myself work in the medical industry, and I can say that I would be ashamed to provide such poor quality service. My wait time was minimal, and the receptionists, especially Tiffany, were kind and quick to get me into a room. At that point the veterinary nurse, Delanie, came in and was very friendly and attentive to my anima before leaving for the doctor to come inl. At this point things deteriorated greatly. I could hear one of the male doctors yelling at his staff through the wall, and I was quite taken aback at the way he was speaking to his staff. In addition to this, he followed his ranting with curse words, and I feel that I could not have been the only client in the building who heard the commotion. I was dissapointed when the same Dr. who was acting unprofessionally came in for my dogs exam. His name is Dr. Prince and I WOULD NOT recommend him to anyone else. I will not be returning to the establishment, so I cannot say how the other doctors are, but if they are anything like this one then I advise staying away. Dr. Prince had a cold personality, and threw my pet around on the exam table as if she were on a factory line. I am not overreacting: it was awful. After a 5 minute exam, he said my dog had infected ears and simply left the room. My veterinary nurse came in and took care of my dogs ears, which was once again one of the better highlights of the visit. I did not see my doctor again, and was checked out with instructions to recheck. I will say that I will recheck, but not at this hospital. You are better off taking your animal to a smaller clinic where doctors are more attentive and do not degrade their staff and make their clients uncomfortable. I am only giving two stars because of the reception and nursing aspects of the visit.
I rarely take the time to leave a negative review, especially for those whose goal is to help animals. I brought my elderly dog here several years ago, the place was packed but they got us in. She was having a harder time getting around. The vet prescribed an anti inflammatory without going over side effects or potential complications from the medication. Within a week and a half of being on the medication, my girl went into shock from internal bleeding. We had to put her down on Christmas Eve. I havent been back since except for today..I decided to give them a shot with giving my new dog a nail trim. I called ahead and was told all I needed to bring was proof of rabies vaccine. I packed up my boy, we waited in line and I gave them all of my updated information. After this, the girl behind the desk says Im sorry but hell need an exam here before we can trim his nails. "It would be free since hes new, but theres 4 people ahead of you." Really? I called ahead of time to check. "Do you know who you talked to?" No, would it make a difference if I did?! Ill never be back to this place. Theyre simply too slammed to give individualized attention that our animals deserve. I told myself Id never be back after their negligence basically killed my sweet Labrador several years back and Im frustrated I stepped foot in here again. If youre looking for a great vet who is compassionate and takes extra time to get to know you and your animals, check out Dr Grover in Lisle.
On July 3rd, 2015, I took my dog in for routine shots, namely Rabies. After calling ahead of time the day before to get pricing, I was not told of the mandatory doctors exam ($49) needed to get the rabies shot. Heres the kicker, I was just at the same vet 6 weeks prior for the exact same routine exam, as we had recently adopted the dog. So while I disputed the $49 exam charge (all they did was listen to her heart/chest for 30 seconds), they insisted I had to pay due to policy. Oh wait, it gets better, remember how I mentioned I was just there 6 weeks ago? As part of that visit, my dog not only had the routine exam, but also a fecal test. Today (7/3), they tried to do the fecal again, unaware that it was already done (youd think this would be in their records). To add to it, they also tried to administer blood work (not requested by me), which I declined. If I wouldnt have stopped the already completed fecal test, and attempted blood work, I would have been out even more money than just the $49. Use caution if using Naperville Animal Hospital, and ask what the overall fees for services will be ahead of time, in my case, even then you should keep an eye on un-needed services being attempted/charged.