Behavioral Health Care Associates

Reviews 10

GE

GeshBox

Schaumburg location is very unprofessional. I specifically told the staff what doctor I need to see and they scheduled me with someone else telling me the appointment was with the doctor I asked for, completely disregarding my concerns. I get to my appointment on time just to find out that they scheduled me with the doctor I told them will not see me. I sit in the waiting room and they say I have to reschedule a week later. Not only was I completely ignored when I made the appointment and it was scheduled for a specific doctor, when I tried to explain how much of an inconvenience this is after already warning them who I must see... to say the least I was very embarrassed because there were 5 people behind the desk and no one could even give me an answer let alone look at me in the eyes and give me a sincere apology. I am not the type of person to write a bad review because of a complaint but this is happened 5 times already in the past year-and-a-half. I get it mistakes happen but this is someones medication. A complete lack of professionalism and respect and dedication to any staff in the medical field.

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CA

Candace Marx

DO NOT GO HERE. My fiance went looking for help with sleep problems post-surgery. Des Plaines office was dirty, Dr Tucker was terribly unprofessional and after less than 10 minutes of interrogation, prescribed him a high dose anti-anxiety med and kicked him out. A YEAR LATER, we get a bill from a drug test lab for $1625 for lab work to test for every type of substance known to man-referring physician Dr Tucker. Of course at this point its too late to contest with the insurance company. When he called up the Des Plaines office to request copies of his medical records (to see if he signed a form consenting to the lab work, as they did a pee test IN THE OFFICE with instant results at the time of his appointment), they say he must pay a $30 "handling fee" plus another $48 "copy fee" to copy 15 PAGES of paper. We submitted a Fraud complaint with the insurance and a formal complaint with the Illinois Attorney General. This clinic is probably defrauding hundreds of patients who dont know any better and they are criminals. STAY AWAY

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SY

Syed Rehman

I have never seen a medical clinic run this poorly. Terrible place. The office is very dirty. On my first visit I waited over 2 hours past the appointment time to see Jean Tucker (she is a nurse not a doctor, if you want a doctor make sure to tell them you dont want her). When I finally got to see her she spoke to me like I was a criminal. All I was there for was some adderall but she spoke to me like I I was some heroin addict or something. On my next visit they didnt even have my appointment on file. Whoever I spoke to on the phone to schedule it never did. Then Lisa made all sorts of claims that they called me almost a month ago to tell me the insurance wasnt going through. And they wouldnt see me because I hadnt updated the insurance. Well I checked my records and no call from them on that day was made to me. She had literally made up the whole thing and was using it to say that I couldnt get care. I had to leave the office without seeing the doctor and decided to switch to a more patient friendly clinic.

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JU

JunoBlack

While the doctor I saw seems quite competent, this office looks at people like dollar signs rather than patients. I tried to pay the most I could and I was told I could not be seen on my first follow up after being prescribed a new medication and I was told verbatim that the four days prescription I was given "should hold me over until I can come up with the money". Notwithstanding the charges on the EOB I received from my insurance company that the stone-faced front desk staff were unable or unwilling to explain considering I had only visited the office once for a new patient consultation. While these doctors are competent and qualified, I cannot in good conscience give a positive rating to a firm that obviously values profits over patients.

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TI

tiffany grzywa

I have been going to BHCA for many years. I would go no where else for my healthcare needs. They are always friendly, very personable and most of all they really care about their patients and their needs. Lisa the office manager is AWSOME! Not only has she bent over backwards for my needs. Ive heard her deal with other patients and she treats us all with such kindness. She really understands that our problems really are problems and she does anything and everything she can to help us out. It was a great decision to hire Lisa to manage this office. SInce shes been there things run a lot smoother and Dr.s are running more on time. Thank you BHCA for all you do to help me and my life.

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PM

PM Layden

Dr Wolfram, Dr Shankar, & their awesome PA Susan Russo have all gone out of their ways to help me. Yes, if you see Dr Wolfram, the Wait will be extremely long (2 to 3 hours honestly) thats because hes really the best & everyone wants to see him. Ive started working with S. Russo, and am very happy with the care & compassion Ive received. She recently became a trained yoga instructor, also. The wait is worth it. If you dont want to wait that long, there are many other doctors & therapists to choose from. Im very lucky to have found this particular office. Id definitely recommend them to anyone.

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98

987 Chicago

Dont go here I was a former client of Dr wolfram. The staff are rude and Dr wolfram overbooks and he is usually 3 hours behind sechuled after my sechuled 2pm appointment became a 4:45 appointment I charged him $36.00 a minute for every minute he was late plus I had to miss work so I charged him $17.75 a hour for missed work. A he changes my insurance company a $180.00 for a hour visit but my visit last less than 5 minutes and he doesnt care at all about he clients just pushes Pills. You be better of going to the lquior store to by a 24 pack of Corrs Light

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FL

Flamingo Girl

On my first initial visit waited for three hours to see the doctor. Had to take a pee test which was performed in the office and months later got a bill for 2900.00-not covered by my insurance-to test the sample for every drug possible. I did not authorize this test and now wondering how to handle this situation. Feel robbed and taken for a scam. I happen to like the Dr. But after reading reviews and now my own experience I might have to start all over and find another one.

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AL

Alex Sulkowski

Good Doctors and Therapists Not that good office staff Also call your insurance before taking the piss test on your first visit. They will charge heavily if youre not covered!!! Like over 800 bucks! But if you need medical help its worth dealing with the office to see a good doctor. Doctor G. IS GREAT Des Plaines location is better The office staff in Schaumburg are not that helpful. Maybe they are understaffed? But the des plaines location is better in my opinion.

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AL

Alexander Smythe

I was able to be seen the next day after I called and was treated well. Having been to many doctors since I was young I had something to compare with and I was offered new treatments that no one had told me about before. Now I am feeling better than ever and able to hold my own. I have sent my friends here and they all feel the same. The place is amazing with the work that they do.

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