Veterinary Specialty & Emergency Care

4625 E Stop 11 Rd, Indianapolis, IN 46237, USA

Category:	Animal Hospital
Address:	4625 E Stop 11 Rd, Indianapolis, IN 46237, USA
Phone:	+1 317-534-6000
Site:	veterinaryspecialtyandemergencycare.com
Rating:	3.8
Working:	8AM–12AM 8AM–12AM 8AM–12AM 8AM–12AM 8AM–2AM 8AM–2AM 12PM–12AM

Location

Photos 22

Reviews 15

Steven Whitaker

Wont be back. Pricing and financing are way out whack. Was originally quoted $1600-1900 for a 3-4 day stay for my dog. Left my dog with them. Called me later that day and my new quote was $2200-$2700. Asked why the difference? Told it was a different Dept? Ok? the $500 difference was for a 3 or 4 day stay. So I greenlight that budget. I go to pick my dog up just a little over 3 days later. The bill $3600?!?!? $900 over the 4 day quote for a 3 day stay!?!? Not one call about going over the budgeted quote. Told them I wasnt paying that. Came back with $2649. The high end of the quote but better. Was told they take care credit at the start. Great. Well the only option is 6 months. Would have like to know that at the start. Not a problem for a few hundred bucks, But a few thousand, more time is needed. My dog had surgery on his knee at Indy Vet for $3500 and I was given a 3 year option. Called care credit and they said the provider determines the options. So now I gotta pay off $2649 in 6 months or get hit with %25.99!!! Most people wont be able to do this. Then they get hit with the high interest and be further in debt. Gave 2 stars because the facility was nice and the people did seem to understand your concerns. Seemed sympathetic. Things Indy vet are lacking. And my dog is infinitely better than he was, and Im grateful, but at the end of the day its a business, and businesses only exist for one thing, to make money.

Shannon King

I cannot say enough nice things about Dr. Stauffer and his team. We were referred to Indyvet and told our Dobermen must have surgery. When I contacted Veterinary Specialty and Emergency Care, they got us in immediately for a second opinion. Dr. Stauffers confidence was so calming to us, we knew we were in the right place. He took a new set of x-rays of our dogs paw and we were astonished when he told us his paw had completely healed and we didnt need surgery. We honestly hope that his paw had just healed in the two weeks since his last x-rays but we cant help but wonder if another place would have told us the same thing or just allowed us to pay thousands for an unneeded surgery. At any rate, we are thrilled with Dr. Stauffer and his team and would recommend them to anyone.

Cindy Grigsby

Great experience! From the first telephone call with Mandy and Logan every person I dealt with here was friendly, kind and very patient with me and all my many questions. When I decided my dog did need to come in, I also found the vet, Dr. Hawkins, and her tech, Mariah, to be very knowledgeable, kind, patient and helpful. They took the time to listen to me and answer all my questions and they were extremely gentle with my little dog who was very nervous as he was not feeling well. The entire time I never felt rushed. They took the time to explain everything that they needed to do. I cant say enough nice things about this place. They treated me and my dog like gold.

Diane Weidenbenner

Professional, caring, dedicated staff and doctors! They took wonderful care of my kitty, Tikey. They truly care about the animals, adding extra touches like warm blankets and rugs on the examining tables. Gave him attention and love when I couldnt be present. Drs. Grabow and Stauffer were awesome - and were actually available by phone! Donna and Shelby were sensitive during Tikeys stay. They found inoperable cancer so he had to be euthanized, which would have been unbearable without the staffs kindness. The staff and doctors were a blessing. Shelby even shared her lunch tuna with him. This is a first class operation!

James Brown

Took our cat there Saturday evening. $500 for an office visit plus X-rays. Wanted to do a surgery at a minimum of $2500. Really for a free cat I got at the flea market. Anyway couldnt do the surgery I couldnt afford it. Took the cat to our normal vet in Bloomington Indiana today. He gave her some antibiotics and said, shell be fine, let her heal on her own. I just think thats a bit much asking people to pay $2500 for surgery when it wasnt really needed. These people are in it for the $$$$

Christina Harmon

Can not thank the staff at this vet office enough! They were kind, helpful, talked us through a lot of rough decisions and moments. Helped our kitty get better, and were blunt regarding ongoing care and direct but appropriate regarding the cost of ongoing care at their agency versus a not emergency vet, to be able to make the best long term decisions for our cat. I really feel like they saved our cats life with their care.

Rachel Michele Barrett Knight

I took an animal there that was hit by a truck on the highway, and the staff there were so helpful and thoughtful about the entire experience. They did a great job caring for her and evaluating her until we made the ultimate decision. Even after making that decision, the staff was so supportive and kind. Im glad they were there in that sweet babys life as she crossed the rainbow bridge.

Tom Potts

Was charged way more than they should have 2560.00 plus 299.00 for emergency visit dog was in less than 24 hours. We paid them 2300.00 dollars then would not bring our dog up till the got payment arrangements they wanted. They totally only care about the money and not the animals. Will not take any of my dogs there again.

Whitney Wright

They saved my dog!!! He was very ill and they figured out what was going on and now my dog is home and recovering. He was diagnosed with IBD. Thank you to all their staff for the amazing device and care!!! I love them all and I am very thankful for them!!!

Keith Ramey

Not an emergency room two times I called to get in with dog chewed to an emergency c section and was denied both tines. Also pricing is crazy. They are for the money not your ANIMALS. Mount comfort took care like it was their own dogs

Mark & Tracy Newman

Kind patient and knowledgeable. They take time to listen and help you take the best care of your pets. Helped fix my beagles broken leg to be like new. Awesome.

dlea durbin

My 6 week old kitten was taking his last breathes when we pulled in the parking lot. He stayed 4 days and 3 nights and they were able to save him.

Chris Beasley

We love the people here Sara was very sweet and comforting during our trying time with our very sick old puppy

Kasey May

Awesome staff - they are friendly, professional, and understanding. Thank you for helping my kitty and I!

user

horrible,only in it for the money