Iowa Eye Center

Reviews 7

JE

Jennifer Knutsen

I had the best experience of any eye doctor I have ever seen. Last year, I had very bad nearsightedness that had got worse over the years. It got to the point that I could not see further than 2 inches from my face. My contacts were at -8.25 and getting worse. With out contacts I could not tell if it was a family member or a stranger so I began to wear contacts 24/7. I went to both Fox eye and Wolfe eye for corrective surgery consultation and both had told me that I was not a good candidate. I cried along time after that. One day I was having issues from my contacts and a co-worker mentioned that she had a great Dr. at Iowa Eye Center so I set up an appointment. They took great care of me and I found out that I had dry eye. They did a great job explaining how that effects my vision with astigmatism. I met with Dr. Privett, he asked if I had ever considered eye surgery. I had told them that I had checked with the other places and they told me that I am not a candidate. He talked through options and mentioned although with my prescription that I may not get 100% corrected vision it would help and he would be willing to try it if I agreed. He spent plenty of time answering all my questions. He made me feel like I mattered and gave me details when I asked and kept it simple when I didnt. This already made a differences compared to the other offices where the doctor saw me for 5 minutes and was in and out before I could as all the questions I had. We decided to do Lasik. He told me we only have one shot to do this right. I had to wear only glasses for 4 weeks and went into surgery. The procedure was simple and quick. The nurses were very nice and helped me with my nerves. Once surgery was over I remember beginning to cry. Because for the first time in almost 25 years I could see on my own. This was the most life changing event in my life next to having my children. At my check up appointment I got an even better surprise. I now had 20/20 vision in one eye and 20/30 in the other and it has got better since. I would highly recommend this office (and Dr. Privett) over all of the other options in the area.

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DA

Dave Dalton

What a fantastic place of care! I was just having a bad day and arrived a little late. This was not an issue with the receptionist who greeted me with the biggest smile and welcomed me to Iowa Eye Center. This was just the beginning. I barely got to my seat when this beautiful beam of light, named Mandy, told me she was ready to see me. We went to the first testing station and she unknowingly asked me how my day was going. I unloaded all of my frustrations of the day on her and by the time I was done with the testing and ready to see Dr. Muller, I realized that she had made me forget the horrible day I was having with her wit and charm. She had me laughing a few times and it was great to converse with her. I only had to wait a few seconds and then Dr. Muller came in to go over the results and provide recommendations to me. He explained everything to me and was so personable. He took the time to ask about my background, where I was from, what I did... etc. This amazed me. It has been awhile since I have seen a doctor that was so cordial and didnt seem to want to just rush through an exam. I recommend any family to visit this fine eyecare facility. I want to also thank the Billing/Checkout ladies as well. Just loved the whole experience. Thank you so much for your graciousness Dr. Muller and his assistant, Mandy, who both made me feel like I was the patient of the year.

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MI

Michelle Jeffrey

This is the best eye clinic I have ever been to. I was being seen by Dr. Elizabeth Gauger at the end of a the day on a Friday. Mike her eye technician (unsure on his actual title) was assisting with my appointment. I switched over the Iowa Eye Clinic because my last doctor had issues with getting me into the right prescription. My right eye was still pretty fuzzy and he said it wasnt going to be perfect anymore. I am only 28 so I find that difficult to believe... Needless to say after 20-25 minutes in the chair Dr. Gauger and Mike had me in a crystal clear prescription!! After I was done being seen, I went over to the optical lenses shop and picked out a cute pair of Fysh UK Urban Eyewear glasses. Traci was beyond helpful in assisting me in picking out the right lenses for the shape of my face in addition to the right color. After I picked up my new glasses I went ahead and splurged on a new pair (first time ever) of prescription sunglasses!! Thanks again to Dr. Gauger, Mike and Traci for all of your help! Michelle J.

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A Private User

Love the eye contact people. They are always helpful and go out of their way. Unfortunately, I had repeated bad customer service from the eyeglasses people who were rude, condescending, and spiteful. When I refused to take home a scratched up new frame I had ordered, they flagged me in their system and told me they would never do business with me again. Never have I been so shamed by a business simply because I refused to buy damaged frames. Also, I had one doctor visit with Dr. Smith that was terrible. He was rude, didnt introduce himself, and didnt explain anything until I asked dozens of questions. Dr. Puk, on the other hand, was great.

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A Private User

The insurance manager just hang up on me because I asked her about the estimate of my co-pay with my insurance. She told me that "it is their policy that they would only tell you when you pick out your lenses and frames". That is so absurd! They expect us to pay when we visit them, but do not let us in advance how much we will have to pay. When I tell them how I feel, they are just cold and rude. Stating their policies, no matter how unreasonable they are. And she hang up on me, as a manager! I asked her to talk to her manager, and she said she is, and then hang up! I am definitely go to other service provider, thank you for telling me!

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JA

Jacalyn Schultz

Used them for 10 years, got quality glasses, but no coverage for faulty frames that kept falling apart, and when we moved out of state and I called to get my Pupil Distance measurement for a pair of surf glasses I was ordering online they said it would cost me $25 to get the measurement! They have made hundreds of dollars off my large family! This is absurd! Ran over to the local optical department near me and they measured for free, and Ive never spent a dime there yet! Shame on Iowa Eye Center! No way to treat your longtime clients!

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JE

Jen

Appointment for daughter was rescheduled by the dr/office 3 times! I had 2 emergencies with my other 3 kids and since I missed 2 appointments (I called beforehand) they will now make me pay $100 fee in order to see me. That is absolutely ridiculous. The optical center is completely overpriced but they also have great sales people who talk you into anything and make VSP seem like youre getting the best deal ever. Very irritated and looking for new eye doctor for all 6 in our family.

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