The Couch Immediate Mental Health Care

Reviews 8

KY

Kyle Mackison

First and foremost, there is something to be said for an office whos phone is answered by a person, rather than an answering machine or automated system. Beyond that, it has been my experience that their staff collectively advocates for their patients, operates in a timely fashion to the best of their ability, and the people employed there offer professionalism while maintaining genuine kindness -and- compassion. After 20 years of evaluations, incorrect diagnoses, and subsequent treatment regimens provided by other facilities, I finally received a treatment plan with The Couch that actually improves my symptoms, dramatically so with some symptoms. Plus, during my appointments, I am encouraged to be actively involved with my treatment plan. For all my love of this facility and the wonderful staff employed there, I do have one complaint. They are out-of-network for my medical benefits and do not bill directly, so patients are required to pay in full at the time of service and file a reimbursement claim after the fact. In addition, they accept all forms of plastic payment (and cash) except American Express (my primary mode of payment). Despite this, I continue to receive my care at this facility because the advantages far outweigh the disadvantages.

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Rachel Mills

The Couch has the kindest and most patient staff and psychiatrists! If it werent for their immediate and flexible services, I dont know where Id be today. I have been a patient for over 2 years and they have helped me so much. I love how accessible their services are as they typically can see you within 24-48 hours and are very open to walk-ins if youre in extreme need. You never have to wait six weeks out like with most psychiatrists! The medical staff know exactly what they are doing, they safely prescribed me minimum doses, and did check ups for any new Rxs we tried, and they really listened to my needs and made excellent suggestions until we got my regimen exactly right. The helpful medications they prescribed have been life-changing for me. The front office staff are so friendly and quick to help with anything. The waiting room is even beautiful with calming art, beautiful decor, and a coffee/tea bar. Some might complain that they dont accept insurance, but it is worth the extra cost in my opinion for such immediate and high-quality care. The Couch is the best :)

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kayla klimek

I cant say enough great things about this place and the caring, helpfulness of the entire staff goes above and beyond! I have multiple issues that I have worked thru and life expirences that have come into play and was at my wits end and since coming to the couch, my life is in the best possible place and moving forward constantly! They are patient specific, which is huge and will help find resources and treatment plans, until they find whats right for you, its a team and patient involvement type of place and I couldnt feel more confident about them! Highly highly suggest them to anyone and everyone who needs immediate help or that has not found their best place possible!

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Mark Patterson

We were sent to The Couch to have a test, and drove a long way, but we found that the customer service was very poor and unwilling to work to get care needed. They were more worried about getting your insurance and filing a claim for as much as they could. We were not happy and left after being told that even though the test would not need insurance they still wanted to file and have us pay full cost. I will be filing complaint to federal employees insurance watch. Very poor service! Found same test online at half the price.

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Kitti London

If you are in need of emergency or long term mental heqlth care I would highly sugges5 giving the wonderful counselors and therapist a try. After a lifetime of mental health issues and numerous attempts to find a therapist I have finally found it. Dr Ora Frankel and the staff at the Couch are the Best of the best and im fortunate to have them. Kitti London

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Rain Kent

This is the first time in years a therapist hasnt said Im faking my illness. The listened and care! They did a test that would show what meds work for me instead of the same ones over and over. They are great. Only downside is out of pocket, but will give you a form for insuance. I highly recommend this place!!

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Kayla Walters

They are wonderful. I honestly believe that Danielle saved my life. When visiting a psychiatrist it seems to feel so cold, and so rushed. Theyre so sympathetic to the problems you have, and very eager to find a regimen that will get you on the road to recovery. I am so so thankful that I found this office.

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Lora Robinson

Everybody in this facility cares about their patients and treat them with care and I love it here.... Thank you all for the respect u have for your clients.....

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