Brilliant Eyecare

1410 Forest Dr, Annapolis, MD 21403, USA

Category:	Optometrist
Address:	1410 Forest Dr, Annapolis, MD 21403, USA
Phone:	+1 410-295-3010
Site:	brillianteyecare.com
Rating:	4
Working:	8AM–5PM 8AM–7PM 8AM–6PM 8AM–7PM 8AM–4PM Closed Closed

Location

Photos 2

Reviews 15

A Private User

I was so very disappointed with service I received from this establishment. I called a week or so ago to set up a routine appointment for new patients which consisted of all four members of my family. My appointment was the first to be scheduled, 5:30 on the 12 of August, written down in my planner and put on my office calendar while on the phone with the receptionist. Only to get there at 5:15pm and the receptionist to tell me that my appointment didnt exist at all. I made my appointments for my two boys 5:00 and 5:30 on 18 August, only for the receptionist to call and leave a message to tell me that we have to reschedule my 5:00 because the Dr. wouldnt be in. Fine, I changed the appointments. I get another voice mail a couple of days later saying that my husbands appointment (5:00 on 12 Aug) needed to be changed because the Dr. wont be in that day. All I want to know is if there is any communication between the Dr. and his schedulers? Those times should have been blocked out so that appointments wouldnt be scheduled. I understand things come up, but this whole experience was very disappointing. If you are considering this establishment, check, double-check, and check again, to ensure you have appointment and that the Dr. isnt off that day... Yeah, GOOD LUCK with that!!

Lindsay Guiberson

I have been seeing Dr. Jo and Dr. S for several years. At one point I stopped going to Brilliant due to my insurance. However over that time I realized that I had made a huge mistake. The place I had gone to the Dr. only looked at my eyes for about 10 minutes then sent me out to one of the employees to pick out glasses. The customer service this place had was awful and the fact that the doctor only spent 10 minutes with me made me sick. It was at that point Dr. Jo and Dr. S were back on my appointment calendar as soon as I could get in when I needed new glasses. My first appointment back to Brilliant in about 2 years and Dr. Jo remembered me from years prior. She spent over an 45 minutes with me and really worked hard to find the correct Rx for me. The last time I went in my eyes were giving me a fit so Dr. Jo spent almost an hour with me and asked me to come back a few days later so she could look again. I was in and out with new glasses and everything in less then an hour. They are amazing and I will never have another eye doctor look at my eyes!!

Brian Thorward

This is a very competent office of vision professionals. They have modern vision evaluation equipment (computer controlled) and though I havent purchased eyeglasses there (yet), it looks like they have a decent selection to choose from. This office also gives the patient the option to fill out all the paperwork online prior to the appointment so you arent wasting your time filling out papers when you arrive in person. Dr. Servinski is exceptional, informative, very friendly and is an expert in my eye disease. The support staff (reception, billing, techs) are also very friendly. The same faces are always there when I visit every 6 months, so it must be a good company to work for. I gladly drive almost 1.5 hours one way to have my vision tended to and to be fitted with the newest technology contact lenses.

ptutini

The staff is very attentive - initially - but that seems to end once they have your money. I have received better service at optometrists where I have not made a purchase but needed a frame adjustment. The quality of there work is average at best. The may have been good in the past, but that doesnt seem to be the case today. I will make my future purchases elsewhere.

Mava Scott

Going to Brilliant eye care every year is like going to a family reunion.You can always get a good feel from a business when the employees are still working year after year. I appreciate continuity. Everyone is courteous and professional. Although my secondary insurance is not accepted I would rather pay out of pocket than trust my eye care to anyone else.

A Private User

This has been a NIGHTMARE Ive made 5 trips in to pickup my glasses to this point and still no glasses. It a different excuse/problem each trip. Im not sure why, but Ill give them one more chance to get me my glasses or well be talking refund and Ill go elsewhere. Getting tired of making trips to this place for nothing.

Ekaterina Sovich

I feel that the customer service level has decreased a bit. They promised to call when the receive the contacts, then they dont call, second time they forget to order them. So I needed my contacts, now its been around a month and still didnt get them. Feel like I need to call them and check on my order all the time.

Nydia Padilla

My fist visit to Brilliant Eye Care was a very awsome experience, doctor S was the doctor I saw. He is a very Pleasant doctor and very Knowledgable.. He is Patient and kind. I recieved excellent service in timely fashion. doctor S treats all age groups. I will definatley return next year to see him again.

A Private User

Ive been a patient since I was in middle school, and Ive never had anything but fantastic service from Brilliant. From glasses to contacts to holding my hand through eye surgery to post-surgery checkups, Brilliant has always been very good to me. I cant recommend them enough.

Ginni Morani

Staff was very friendly and customer service oriented. Service was prompt (and I was early). My first eye exam in a long time - Dr. Jo was great to work with. She explained everything as we went along and presented me with options. Will recommend to my friends.

cheryl donnelly

Having used several different optometrists in the Annapolis area over many years, I was very pleased at the professional staff and caring doctors at Brilliant Eyecare. I would recommend their practice to anyone seeking quality eyecare in our area.

Jorge Olvera

I was in town for work when my glasses became really loose after I dropped them. I brought them by this place and they tightened and cleaned them for me free of charge. They were very kind and the ladies were very professional.

Alicia Parnell

Love this place. I travel an hour just to come here. Should tell you everything you need to know.

Diana Salazar

Long wait although staff preforms their work excellent

Noelle Fell

Awesome staff