Saint Agnes Healthcare

Reviews 3

JU

Juanita Morton

Took my son to the emergency room on a Sunday night (5/19/13) at 11:45 p.m.with severe stomach pains, diarrhea and vomiting. The emergency room wasnt busy compared to other hospitals Ive been to. 3 hours later they drew blood, took his vitals and sent us back to the waiting room. His temperature was elevated and nothing was given to him. He was called back again for vitals check around 4:30 a.m. and sent back to the waiting room. He still had vomiting, severe stomach & back pains and diarrhea. He went to the receptionist several times to find out how long it would be before he would be seen and given a bogus number of the people ahead of him. The (middle age African-American female) receptionist with the twisted/braided hair was very rude, rolled her eyes at people when they approached the desk and spoke loudly about people waiting to be seen. She did not want to be bothered at all. The younger female receptionist was very nice but seem afraid to speak when the other one was there being the older one assumed total control at the desk. People like her should not be working with the public. She was not very professional and your medical problems should not be discussed so that others can hear it. What happened with the HIPA rules. We were finally called back to see a doctor at 6:45 am. The first person to see him was a nurse who recorded his vitals, drew more blood and asked him questions about his condition. We were informed that she was getting ready to go home at 7:00 which meant we had to wait even longer because of the change of shift. We also found out that there was only (1) doctor working in the emergency room throughout the night. After the change of shift the day (PA) came in and hooked him up to an IV because he was dehydrated and left. Finally at 8:45 a doctor came in to check him out. She asked him some questions and told him he probably had a stomach virus and she would check his blood work; and if everything was ok she would send him home, if he could keep down juice and some crackers. She asked him what type of crackers he wanted and said she would be back. The nurse came back with some juice and said they were out of graham crackers, but was able to scrape up some saltines. I had to tell her to remove the IV from his arm which was empty over an hour ago. Finally the doctor came back stated she would release him and give him 2 prescriptions. We waited 45 minutes and left this hell hole at 10:45 am. My questions are 1) after taking the 1st vitals recording and knowing that my son had a high temperature along with vomiting and diarrhea, he should have been immediately hooked up to an IV to stabalize him 2) being both receptionists and the attending nurse for vitals recording were both made aware that my son was brought from campus at UMBC, young adults and teens are always checked immediately to ensure or rule out any cases of meningitis - the staff did not ask us whether he have a required vaccine for that - Da?? NEVER AGAIN!!!

LI

Lister brown

I used to work there, but recently was offered a job at GBMC. I usually remain professional, and would never post a review about a previous employer, but this hospital was terrible. I was an RN there for 3 months, and hated every second. After working happily in the field for 8 years, this hospital soured my bedside manner, and cut my pay by a large amount compared to other hospitals. The reason people receive such poor service at St Agnes is because the hospital is cutting a lot of positions, and they do not budget enough funds to keep all areas fully staffed. The employees look angry because they are. This hospital pays their employees much lower than the rates of other hospitals (a good $10 less per hour for me, personally!). Combine that with a ridiculous time- clock rule where you can get fired after being late 4 times, and a horrible sick day policy where if you get sick on a friday, saturday, sunday or monday it counts as two days sick for every one day your actually out, and a mess of other ridiculous policies that have chased away good nurses and technicians to other hospitals. We were always in a constant state of turnover, training the replacements for all the people who quit or got fired from their crazy policies. Oh, and right before I resigned, they handed out a flyer saying no one in the hospital would be getting a raise this year... again! Many people had not had raises in 4 years! Not even a small one! I could not stay there, especially because the running joke there was that none of us would dare go to St Agnes ourselves, wed go to Mercy, GBMC, Hopkins, or Medstar! I do not miss it at all, especially because my new employer has already given me a raise in the short time Ive been there, and I feel the technology difference is huge! St Agnes is stuck back in the 1990s with most of their equipment. If you say you had a good experience there, then you probably lucked out, because I could not stand it just working there, and my heart breaks to think of the way they treat their patients with old equipment, and then buy land near the hospital to make a shopping center with offices in it! How about investing some of those millions of dollars to paint the grimy hallways once in a while, or pay to train your staff, or give them raises so they will actually stay there and gain tenure instead of chasing all of the talent away to more respecting hospitals! By the way, google some of those peoples names who gave such great ratings, and maybe put a "Doctor" in front of their names... I dont think its right to act like you were a patient there and give this place a good rating, at least say you were a doctor there...

DO

Donyel Hood

HORRIBLE HOSPITAL. I would not even take a fish there if I had one. My first awful experience was in the emergency room a few months ago. I had a dog bite me in the face and I sat in the emergency room for over 6 hours and was never seen. Finally I left and went to another hospital. I explained several times to a nurse when I could even talk to one that I was a Type I diabetic and I needed to get this wound looked at immediately. I was told "well I can test your blood sugar". REALLY I can do that myself. Months later I was billed to pay for service I never received. My final straw with this hospital came recently. My father was finally admitted to the hospital after sitting in the ER nearly 12 hours with severe pain in his side below his ribs. He was admitted and treated for a blood clot for two days with blood thinners and everything only to hear on the third day hear he did NOT have a blood clot and they were treating him for the wrong thing but they still did not know what was wrong with him. On the fourth day after more tests a new doctor came in to proceed to tell him the bad news that he had diseased lymph nodes and the prognosis was not good only to return 5 minutes later laughing that he read the wrong chart and they could not find anything wrong with my dad. Five days later they released him saying it was merely severe pulled muscles. This hopsital is HORRIBLE!!