Baltimore Washington Eye Center
| Category: | Eye Care Center |
| Address: | 200 Hospital Dr Suite 600, Glen Burnie, MD 21061, USA |
| Phone: | +1 410-766-3937 |
| Site: | bweyecenter.com |
| Rating: | 4.5 |
| Working: | 7:30AM–5PM 7:30AM–5PM 7:30AM–7PM 7:30AM–7PM 7:30AM–5PM 9AM–12PM Closed |
Location
Photos 1
Reviews 7
WA
Wayne Gabbert
I have been going to BWeye for several years and I have not always been happy with the 1st person I have speak with. The doctor is great and the others who prep you before seeing the doctor are great as well but the person who setups appointments and is behind the greeting desk is not very professional. I have had the same experience in the past 3 years. Be prepared. I informed them of this at last years appointment of how the person behind the desk is rude. Today I made an appointment and again I was greeted over the phone with rudeness. The person(Cathy) on the phone tries to hide it but it still comes through. I almost hung up to call a different place to make an appointment but didnt. I also had a problem with billing last year where I had something they said wasnt covered and told them twice to bill my eye insurance since they billed my BCBS for this visit. The second time they must had took care of it because I didnt heard back. I will probably get a response from BWEYE about this to contact them but I will be letting them know of how I felt I was not getting the best customer service over my call I had to make the appointment. Cathy didnt sound like she wanted to make this appointment for me.
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A Private User
I HIGHLY recommend Baltimore Washington Eye Center for your eye care needs. I had LASIK a week ago and......AWESOME!!!! My vision went from 20/400 or better yet how many fingers am I holding up, to 20/20. Again, AWESOME!!!! Dr. Spagnolo, Sharon Schlatter (elective services coordinator) and the rest of the team were absolutely wonderful to work with. Their professionalism, attention to detail and genuine concern for your well-being is unsurpassed. The team ensures you have the knowledge to make the decision whether to pursue LASIK. Every step is covered and explained. You are never left wondering or guessing. I was very nervous and apprehensive prior to the procedure and I couldnt have asked for a better team to lay my fears to rest and take care of my eyes. I not only had LASIK performed at Baltimore Washington Eye Center, but they are my eye care team! Theyve taken care of my eyes for years, whether it be regular eye exams, contact lens care, glaucoma-suspect issues as well as teaming with Dr. Lakhanpal for repairing a retinal hole. Baltimore Washington Eye Center are the professionals you want caring for your eyes!!
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ELRita Cook-Harmeling
I was a patient of this facility for the last few years. I had my annual check-up appointment today and I went however, I cancelled my appointment per my arrival and registration check-in. The issue is that this office does NOT do secondary billing of insurance unless you pay them to do it and I am not going to do that. It is ludicrous. I am a retired federal employee with federal and Blue Cross/Blue Shield vision insurance in addition to Medicare and they will only except one of the insurances in order to see you for a routine examination. However, my husband is a patient there under my insurance coverage and he is NEVER charged a co-pay nor does he receive follow-up charges for his services there and no one can explain to me why I have to pay to be seen in their office when he doesnt!!! It is a financial billing mystery. While the office itself is a vision mining operation that is always overbooked I always recommended my friends and acquaintances in the area(and many of them used this facility for services ranging from routine exams to extensive eye surgeris. That will not ever happen again!!!
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sarah stevens
I had my PRK surgery done on May 5th, 2017 by Dr. Spagnolo. I am going in today for my 3 month checkup. I have had a wonderful experience, I love my new eeyes everything feels HD. I recommend anyone who has though on having corrective I surgery to go to Baltimore Washington Eye Center, they will walk you through every step for what is the best option for you. Dr. Spagnolo and his team will take great care of you. Every step of the procedure will be explained, when following these steps you will have no problems with you eyes no discomfort at all. And if you do have problem you can get assistance anytime day or night. Dr. Spagnolo even calls you personally after you procedure just to see how your doing and make sure everything is okay ( I was still knocked out from the medication but he did leave a lovely message and checked on my again later in the day). I have been going the Baltimore Washington Eye center for years when I wore glasses and contact and I recommend all to go as well, its a pleasant frendly environment and you will leave seeing clearly.
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A Private User
If you’re searching the internet looking for a good doctor who does LASIK surgery, then consider yourself lucky that you found this webpage. You can stop searching now! This is where you want to go. The staff is extremely professional in every aspect. They keep you well informed and educated about the whole process. You my find yourself nervous or even second guessing LASIK surgery and that is why you are doing your research. I assure you that Dr. Spagnolo and his staff will consider your eyes health as their number one priority. They do an extensive, free consultation to see if you are even a candidate for LASIK. They will not push you through the process just for financial gain. If you are not a candidate they will tell you and explain to you why you are not. I found this very comforting and assuring that they are genuinely concerned about the health of my eyes above all. Fortunately, I was a candidate and had the best experience ever. So call their office and schedule a free consultation. What do you have to loose, except your glasses?
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Jaymes Matteson
*edit Ive been very pleased by the communication of Stacy and Chris. They went above and beyond to make sure my issues were handled. Im still disappointed in the outcome of my last visit, but theyve assured me this mistake wont happen again in the office. I had an appointment earlier this month and picked out a different pair of glasses. The young man helping me seemed to be annoyed I wasnt ready to make a decision and was hovering. I even came to my appointment early so I wouldnt feel rushed into a decision. I chose my frames and had a very pleasant appointment. It has now been over 2 weeks since that appointment and I havent heard anything about the status of my glasses, so I called. The young lady that helped me on the phone was very apologetic and explained that my order was never placed, my frame choices never noted in my file, and there was nothing they could do about it. I am beyond annoyed at the incompetence of the staff that was responsible for this mistake.
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Matt M
Dr. Spagnolo, Erinn and the whole BWEye crew are awesome. I was nervous at first due to the nature of LASIK being eye surgery, but I was quickly put at ease once I contacted Erinn and met Dr. Spagnolo. The process was explained to me and the consultation visit was a couple of hours, however, it was very thorough and everything was checked and I was a candidate. The surgery day was a couple of days later and my experience was top notch, a lot of folks get nervous, but it really is not that bad and the surgery was done before I knew it. My recovery has been great thus far and I am keeping up with my drops and protective eyewear at night. I am extremely happy with my improvement in vision, and will recommend this surgery to anyone who wears glasses or contacts. Thank you again BWEye!