Maryland Primary Care Physicians

Reviews 4

P

P Presley

Called to set up a new patient appointment with a Dr. Padgett as my insurance stated they covered him and that he also stated took new patients, I was informed that he no longer took new patients so I was then told a Dr. Sharma took new patients. I tried to get the latest appointment available with that being 2:15 as apparently new patients are only seen at particular times, and at this point a 3 week waiting list. I arrive early as instructed about 30 minutes prior (at 1:45) to my appointment and am handed 1 sheet to complete that takes a maximum of 5 minutes (wondering why would one need to be early for their appointment for 1 paper). I sit and wait and wait and wait. Every single patient that is in the waiting room is called before me, including all the ones that arrived after me, with some even finishing their appointment and leaving before I am ever called. After waiting 30 minutes past my scheduled appointment I go ask if I have perhaps been overlooked and am assured they are about to call me. I am finally called back about 2:55PM. I go through the height, weight, blood pressure and allergies questions by the nurse and told to wait on the examining table. (that took a maximum of about 5 minutes). The doctor arrives somewhere around 3:00- 3:05PM. Now mind you I did inform the scheduler of the appointment why I was there and when the doctor comes in and introduces herself she says your here for XYZ...and I say yes. She immediately says: Well you know that XYZ is a benign issue and there isnt anything that we can do for that right? I have brought the film and report from the test I had done that came back abnormal and tell her that I have them if she would like to review them. I have to get off the examining table walk them over to her to even have her acknowledge that Ive tried to give them to her. She lays them aside and basically repeats what she stated previously and goes into telling me what benign means (never goes into why these test could and or would be benign or what one should know about said XYZ in general) I at this point am pissed and state: So Im here wasting my time. She states that she doesnt really know what I expected, and that "everyone" knows these results are benign. I look at her and ask "everyone" Well everyone in the medical field would...and simply something you can find on Google she states. She goes into asking all the medical and social history questions that I could have occupied my excessively long wait to complete. She states that I seem to be agitated and expecting something different. I tell her that I would have thought that perhaps there would have been some sort of examination, blood test, some sort of different experience for sure. She said I could make another appointment to have a physical and could have blood test and that there could then be blood drawn to test the area of my body in question, but they have to be fasting. The only hands on" was to listen to my chest and lungs prior to her handing back my tests results I brought in and her telling me to have reception make a copy for my file and her leaving the room. Now dont get me wrong Im thrilled that my tests are benign. I am not thrilled that when I left the office 1.My wait time was in excess of acceptable and total patient doctor time was less than 10 minutes and the majority of that was asking and typing in my medical history/social history. 2.No patient should be subjected to the "Google" experience. If I believed everything I read on Google I myself could go out and practice medicine. 3.Im surprised that the patients now have to basically tell the doctor what they want, like your skimming over a menu at the restaurant and ordering a la carte treatment, only today they are all out of ethical treatment and malpractice is all were serving up. (day after office calls to tell me my referral is ready for pick up, which was never discussed) Will not go back, not even to pick up the referral!

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HO

Holly Mueller

I have to say I am usually pretty understanding when someone is rude I try to give them the benefit of the doubt. I have never had any issues with the front desk, however I have been at the same place for over a year now and my NP has seen me 1 time out of the many times I have been there. She has canceled 3 appointments on me which I found out when I either arrived or left work early and called ahead to make sure my appointment was still happening. When she has kept the appointment she has an intern come in and never once comes in to introduce them or tell me I will be seeing an intern instead of her. I have heard doctors talking poorly about other patients while waiting to be seen and have waited many times over a half hour+ to be seen even with an empty waiting room. When I mentioned I was thinking about switching to another MPCP office I was told it was rude to do that and they don’t like when patients do it because each MPCP is privately owned. I go here for the convenience of the location, however I am willing to drive further to be treated better. I wouldn’t recommend anyone I know, or strangers for that matter, to go here. And I very rarely say that about anywhere I go...

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NU

nunya business

My son visited this office in December. He had not yet been diagnosed as diabetic by a doctor. He saw a physicians assistant who did blood work and did a glucose test that day (Tues.) His blood sugar was over 400 and she did nothing but send him on his way. He felt so bad the next day that he returned without an appointment. Again, she did nothing. Wed. afternoon he went for his 2:30 appointment for blood work results. By this time he was so sick and vomiting that he could barely drive himself. His blood work showed his A1c to be 13.9! Instead of sending him to the ER, she gave him a RX for a pill and sent him on his way. He was so sick he could barely get to the pharmacy but did fill the RX. His father and I called him later and discovered how sick he was. We took him to the ER just a few hours after his appointment and he ended up in ICU for 2 days and in the hospital four days total. If we had not been close by to do this, he may not be here today. I tried calling the office to tell someone what happened but all we got was a bill for services!

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AP

April F

I NEVER leave reviews, but after seeing the negative ones for this office I had to say something. I went yesterday (6/20/17) and had one of the best doctors visits in my life. I had previously been going to the Pasadena location which was always hectic, rushed and very corporate feeling. I felt like I was just a number to them. Their bedside manner was professional, but cold. I got the exact opposite feeling at the Glen Burnie office. Every single employee, from the reception desk, to the physician assistant, to the woman that took my co-pay, was genuinely friendly and pleasant. I felt welcome and comfortable there, and like the employees actually cared, which is something I havent felt at a doctors office in quite some time. I had a doctor for many years that relocated and I have been searching for a replacement ever since. I think I have found it in this office. Thank you all for the lovely service, please know you are appreciated!

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