Metropolitan Emergency Animal Clinic

Reviews 7

MM

Mmmm Kay.

Let me preface the following with the fact that I dont know the names of any of the staff members who were there that Saturday morning and helped my sister, Odin and I through this bloody situation; sorry. Odin got a big chunk of his ear bitten off early in the morning at the dog park. I went to the vet closest to my home, which opens at 8:00 am (about a 15 min wait) Only to be advised to take Odin to M.E.A.C., which Im glad I did. When I arrived Odin splattered his blood everywhere. It was all over the floor and the front desk. The vet tech quickly came out and took Odin back. I was scared to let her take him because I didnt how he would react but he seemed really happy to be with her. He did lick her hand and wagged his tale a bit, so I dont think he realized his ear had been bit off. Then the lady at the front desk came out from behind and kindly directed my sister and I to the bathroom to wash my blood covered hands and afterwards to wait in the waiting room. I asked for paper towels to clean up the mess all over the floor and desk but she said she will take care of it and not to worry. Super sweet. The vet came out quite quickly. He asked us a bunch of questions about Odin, like is he allergic to something and other questions I dont remember. Then he explained to us what he was going to do to Odin, asked us if we had any questions and then he went on his way to do his job. Which he did very well. The vet tech lady brought Odin out and she was very sweet in handling him. The front desk lady gave us our bill and discharge letter. The price was fair, or as fair as a vets bill can be (I think they should create a better health care system for pets but that is a whole other dilemma; or I could just be super cheap). Anyways, The emergency exam fee is $95, which is not too bad considering the vets in the area where I live charge about $100 for a non-emergency exam. I Know, Dam Ive been getting ripped off. Also everything on the bill reflected everything he said he would do. No Surprise charge/procedure. So overall I loved everyone here, everyone did their job, they were kind and attentive. Hence the excellent review. Will definitely be coming back here if I have anymore unfortunate emergencies.

---

KA

Katie Huggins

I just want to say that I am absolutely disgusted with this place. They do not care about your pet, but only the money involved. My dog swallowed a piece of a stick that got embedded in the back of his throat and the muscle at 10:30 pm. When I called to ask if they could do a payment plan, they said that payment is due at the time of service. I asked what I should do in this situation, and they said get a credit card from my bank in the morning. When I asked them what I should do since his condition was getting worse the woman told me TO CALL ANIMAL CONTROL AND THEY WOULD TAKE CARE OF IT! I asked "as in putting my dog down?!" And she said "Like I said, they will take care of it." The fact they were objectifying my dog and not treating it like it was my furbaby, my family member, my only pride and joy and rather an object that merely should be put down absolutely angers me. I would never recommend this place to anyone! And be weary, their prices are much higher than other places in the area. Thankfully I went to Baltimore Veterinary Emergency & Referral Center where it was half the price and much more friendly and compassionate staff.

---

AM

Amanda Chambers

My dog and I had a very positive experience here. I cant thank the vets, techs and staff enough for the excellent care they provided my dog. I ended up here at about 4 am with a vomiting, anxious dog. I called before I left home and the staff were ready for us. My dog ended up staying at the hospital about 15 hours for supportive care. The vet was always available to speak with me about my dogs prognosis. The vet techs were great at reviewing my dogs previous health history as well as home care. Emergency care is expensive and I went in knowing that. The vet discussed every charge with me prior to doing any additional procedures/tests. They definitely understood that while my love for my dog is unlimited, unfortunately, my bank account is not. The low and high estimates provided did help ease my anxiety about the costs. While I hope my dog never needs emergency care again, should the occasion arise, I would not hesitate to bring my dog back.

---

NI

Nicki V

I decided to come here after seeing all the other positive reviews and was not disappointed. I wasnt exactly able to fix the issue that I initially came in with due to some financial barriers, but the staff still did everything in their power to help me in the best way that they could by referring me to a place that could. Anyone who walks in here will notice that the staff at this location genuinely loves what they do, and thats something you cant really put on any sort of review scale. They treat the pets they come across like a member of their family, and as a pet owner, thats really all you can ask from places like this. It was very heart warming to see such a professional, yet super caring staff. This isnt really the cheapest place in town, but I guess you get what you pay for huh? Haha. Quality staff! Special shout out to Amy and the receptionist for their spectacular service!

---

LI

Lisa David

MEAC is always there for us! We have had so many great experiences with MEAC its hard to describe in words how wonderful it is to have them within minutes from home. Our most recent experience was a broken leg that required emergency surgery and they arranged for the best Orthopedic surgeon to come in and operate. They took wonderful care of our puppy and us! Dr. Rogell is the best!! Our previous dogs were also seen by Dr. Hendrickson who is also a wonderful vet - and he also performed an emergency surgery in the middle of the night on our little dog and saved his life! Like I said, I cannot say enough nice things about Metropolitan Emergency Animal Clinic on Nebel Street in Rockville, Md.

---

KA

Kathy Katz

I am completely impressed with the professionalism and caring of the entire staff at MEAC. I thought my dog was just a little ill when we walked in, but he was actually dying. They acted quickly to determine what was wrong and then communicated with me in a way to help me process what was happening. They were able to keep Guinness comfortable while I rushed to get my son out of school so we could be there with him. They gave us privacy and space to visit with him before we let him go. It is a terrible thing to go through but they really managed it so well. I want to thank Samantha at the front desk, Sara the doctor and the 2 techs whose names I did not get.

---

LO

Lori Mccarthy

The entire staff was so kind and caring during a difficult time with our beloved elderly cat Noelle. Sadly, we came to the conclusion that it was time to end her suffering and pain. Dr. Emily Rogell took time to explain the situation and was patient with us as we dealt with the decision. We were able to stay with Noelle as she passed away peacefully with Dr. Rogell reassuring us and talking us through the procedure. After we left, I saw that she had taken the time to write a lovely note expressing her sympathy for our loss, which meant so much. You could not ask for a more nurturing environment while dealing with ill pets.

---

---