East Boston Animal Hospital

Reviews 5

CH

Chris Parsons

Consumer beware! You will get swindied by these people! I recently brought my pet (7 lb. Male Yorkie) to have some dental work. The day we scheduled the appointment, we were quoted "around $200, maybe a little more if we have to extract some teeth." This is the only reason the appointment was made. The day of the procedure, there was no mention by the receptiniest or veterinary tech as to an estimated cost for this procedure. Under the impression that we were still looking at $200-250 for the procedure, we dropped off the dog. When my girlfriend picked the dog up, she was shocked to find that the bill was a staggering $483! When we questioned the receptionist, she admittedly whispered (about the vet that quoted us) "he doesnt work here that often." My girlfriend reluctantly paid the bill and came home to tell me what had happened. I called later that Friday afternoon and left a message because they were closed. I stated that i wanted to discuss the extremely high bill to see if there was anything that we could work out. I did not receive a call back on Saturday, Monday or Tuesday, so I called back on Wednesday. I finally got somebody on the phone around 5pm Wednesday. The gentleman that I spoke to was one of the veterinarians (not the one who quoted us). He was extremely short with me and basically said that the miscommunication occurred because the vet might have mumbled his words. Really?!?!? As adults, we are perfectly capable of asking somebody to repeat themselves if theyre speaking unclearly. This was not a mumble, a veterinarian under the employment of East Boston Veterinary Hospital misquoted a patient by almost 2.5x! Needless to say, he did not want to waste his time dealing with this and was very quick to say that we could take our business elsewhere and that he will mail us our records. We have 2 dogs that we were bringing here for regular appointments and they were fine with losing the business over a couple of hundred dollars. Thsee people do not care about you or your pets. Please save yourself some money, time and stress and go to another pet hospital! Thanks, Chris

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JA

Jaclyn White

I do not recommend this Animal Hospital. I left an appointment today for my puppy and never have felt more disrespected in my life. The veterinarian was very rude and condescending and would not listen or watch a video showing the problem my dog is having. My puppy is terrified to walk outside after a recent move to a new apartment. Over the past three months, his fears have been getting worse. His tail is between his legs, he pulls, lays down, and shakes. We tried to have our trainer walk our dog to make it fun for him. When the trainer returned to our apartment he said he was concerned about him and recommends a veterinarian visit to assess our dogs anxiety. It was very important to me that the vet watched a video of our dog outside to provide his professional opinion. He refused to watch the video and refused to talk to the trainer while rolling his eyes. He also proceeded to say he does not care what the trainer had to say. As a Pediatric Registered Nurse, I know the importance of treating patients with the utmost respect and the significance of therapeutic communication. I also know the importance of collaborating with other professionals and parents for the benefit of the patient. As a result of this veterinarians large ego, my dog will be suffering from anxiety until we find a new veterinarian. I will not be returning to this Animal Hospital and I do not recommend it. I also attached a picture I found on their Facebook after someone left this Animal Hospital a bad review. They told the customer, "you were and are worthless" after their cat died and had a complaint regarding the cremation process. In my opinion, that is no way to treat a customer, even if you disagree with them. This is completely inappropriate and unprofessional.

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JE

Jennifer Cartagena

PLEASE DO NOT GO!!!!! I Live In Orient Heights And This Place Is Very Close Therefor I Ignored The Negative Reviews And Went. THEYRE HIGHLY PRICEY FOR NOTHING! After The Doctor Said My Dog Was "Well" From Her Leg Injure He Made Us Go Every Week And Pay $60 For Something Call A "Sniff Test" Which Does Not Exist!!!! My dog couldve gotten her leg amputated thanks to this place, after I took her to another place due to an emergency and me knowing I was right that my dog wasnt well. They told me I can sue them, but I didnt because it was a waste of time. The staff is highly disrespectful especially the vet. He will charge you money for nothing. After that I found out of another dog who he made get his leg amputated for no reason. This place should be shut down. Please do not go. I love my dog sooo much and I had recently lost a dog when this happened and I know how much we love our dogs. Go to a caring place. Dont do that to your dog. Its not even about them being HIGHLY pricey but they dont care. Wheres the love for pets that they should have!!! I wish more people would know!

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Ryan R.

Last week I noticed my dog was bleeding from the back of his mouth. I called East Boston Animal Hospital and they said they could fit me in that day to get it resolved. They thought he broke a tooth but it was hard to see because he wouldnt let me hold his mouth open so they could get a look. Originally the vet said I could come back the next day so they could do a surgery to extract the tooth. Doc Sawyer saw that my dog was bleeding and offered to do the surgery right then instead of taking his lunch break. I could tell that everyone in the hospital really cared about my dog and his health. I was really impressed that they pitched in to help him instead of taking their lunch breaks and having me come back the next day. Doc Sawyer even called the next morning to check in and make sure that the bleeding had stopped. Gir is feeling much better now. Ive been taking him to EBAH for most of the 11 years that Ive had him, and wouldnt take him anywhere else. Thank you, EBAH, for your great customer service and for taking such good care of Gir for me!

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LI

Liat Bird

We have been taking both our cat and our dog to the East Boston Animal Hospital since we moved here about 4 years ago. Weve had a a couple fairly large medical problems with both pets, and each time the entire staff at the East Boston Animal Hospital has been amazing. In particular, they have been incredibly accommodating of our very fearful rescue dog, who gets extremely stressed by strangers. The vet techs always approach her slowly and calmly, and try to ease her into everything (Maria and Guilia in particular, but really all of them have been great!) and Dr. Sawyer is so relaxed with her, and really takes everything slowly to keep her as calm as possible. As other reviewers have mentioned, yes, it is a bit expensive, and they do have products that they would like to sell; however, in our experience, theyve always asked before they do anything, and Dr. Sawyer has always been able to explain to us why he recommends a procedure or product. In sum, yes its expensive, but for us theyve been awesome and completely worth it!

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