Grove Avenue Family & Cosmetic Dentistry

Category:	Dentist
Address:	4315 Grove Ave, Richmond, VA 23221, USA
Phone:	+1 804-285-1378
Site:	grovesmiles.com
Rating:	4.1
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–12PM Closed Closed

Location

Photos 62

Reviews 16

Pintu Jinger

I have been Dr. Adams patient for over 12 years and my wife has been seeing him for 8 years, we have no complains on the service from the doctors and the dental hygienist...they are always on point and friendly. I never spend more than an hour even when I have to get the full service of cleaning and x-rays done. The issue I have is with the billing department, I have tried twice to get a price estimate on Invisalign, which the office has to submit to my insurance, due to (job change and insurance change) and never getting a clear understanding on my cost. Most recently, she was going to send a Pre-Estimate of Benefits to both of my insurance companies, so I know how much of the $4900.00 I have to pay. It has now been over a month and when I contacted my insurance company they stated that they never received anything from the office. I called the office to check on this and have to keep leaving a voicemail every time. It’s like déjà vu all over again because I went through this last year from the first insurance company. This is the only factor that would turn me off from recommending them.

Lindsay House

We had a billing issue one time when paying cash for service. Their billing system is confusing and they give "estimates" then bill insurance and charge a balance. I simply do not like this method, but it is not enough for me to give them one less star in my review. The entire staff, hygienists, dentists and front office alike are all patient oriented and professional. I am equally comfortable in there as is the rest of my family. Each dentist I have seen is great, Dr. Adams, Dr. Staas and Dr. Beck. All great. Overall, I love this practice. I would highly recommend them.

Jessica Minks

I have been going here for about 4 or 5 years now and I am going to switch dentists. Ive had two different times where Dr Beck did not numb my mouth enough for fillings! I know it was him the second time because he told me he missed the right spot for the shot! I feel he is too old and needs to retire. This is the worst! I hate the dentist anyway and this does not help my fear of them. He is also too rough when doing cleanings or any type of work. I hate putting bad reviews because I really want to like this place but I think Im going to see what else is out there.

Molly Gancsos

Dr. Adams makes you wait in the chair after your teeth have been cleaned for a minimum of 15 minutes but usually more. He told me I had a cavity that needed to be filled and luckily I got a second opinion because the new dentist (my new full time dentist) did not see any sign of a cavity anywhere. I asked the office to email my x-rays to my new dentist 3 times and they never did. Ive thought I hated the dentist for years but finally realized I just hated my dentist.

A Private User

The doctors are ok here and the facility is nice, but you better be sure your insurance covers everything or you will pay a FORTUNE for basic services. The insurance biller told me my fillings were covered by my dental insurance and they werent. I got a massive bill and the doctor refused to decrease the bill despite the huge amount of money he was making off of simple fillings. Only go here if you are prepared to spend a lot of money.

A Private User

I have been a patient for years. Grove Avenue Dentistry is an excellent practice! I highly recommend the team there. I was involved in 2 proceedures yesterday (son = wisdom teeth out, me = cleaning) all was great. Son had very little swelling and so for so good on recovery. All aspects of operation highly automated and easy to use.

Craigs List

We have been going there for over 10 years and service has been good. But lately we have had several appointments cancelled or rescheduled. This last time it involved a serious procedure that could not wait and we were given a referral to another practice. Weve been loyal patients for many years and expected more from this practice.

Jessica Jaglois

I moved from out of town and needed a dentist. So glad I found this place! Great staff, clean and fair. After my cleaning, I inquired about having my teeth whitened. They said that I wouldnt notice a difference. Instead of using that opportunity to charge me, they were honest!

Robert Winstead

Excellent office, but had to have work re-done a few times. I had Doctor Adams...good bed-side manner, but I was less than impressed with his work. Good office atmosphere, and wait time not too bad.

Andrew Taylor SR

This has friendly staff but thats about it.. i was charged 250 just for xrays, they canceled my appointment without notifying me i will never recommend this place to anyone.

Joshua Thomas

Dr. Beck and the entire staff are excellent! Rhonda in billing is really nice and helpful and always goes the extra mile! Everybodys extremely honest and hard working!

A Private User

Dr. Staas was amazing and the whole staff was nice and professional!

Kelly Woody

I love the staff and care I receive at Grove Ave Family Dentistry!

William Comeaux

Dr.Adams is a very experienced in dentistry great cosmetic work

A Private User

I think they are very professional. Great customer service.

Raymond Cotton

Dr. Adams is hands down the best Dentist I have ever seen.