Bay State Veterinary Emergency Services

Reviews 6

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Hannah F.

I had an emergency with one of my dogs and BSVES was literally a god send. We had been visiting from out of state in nearby Bristol, RI, and on the way home to CT we stopped for a coffee, leaving our two dogs in the backseat of the car for three minutes. In that time, one of the dogs jumped up front -- over a doggie barrier, mind you -- and chose to chow down a bag of grapes (toxic to dogs) over a bag of dog treats. It was a Saturday and late in the day, so I immediately became super stressed knowing how difficult it would be to find an animal hospital that was open. A quick Google search showed how close we were to Bay State. When I walked in, I was greeted by a triage tech. I told her what had happened and she said right away "Im just going to take him in back to start treatment." Long story short: my darling little dog received an ER exam, a medication to induce vomiting, was given SQ fluids and baseline bloodwork was done, all for less than $200! I spent more in the following days once we were home at his usual vet, but this hospital ensured his wellbeing until normal business hours. Thats less than some of his wellness visits! After assessing him, the doctor came out to discuss the plan. She was very thorough and detailed. Because we lived out of state, it was very important that all the records be sent to my normal vet, which I was worried would not happen. But the next day, everything was faxed over. The staff at this hospital exceeded my expectations. I hope to never have to use them again, but if you find yourself in the midst of a pet emergency, do not hesitate to bring your furry loved ones here.

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Iain Wong

The following note was sent to Bay State. I have only had positive experiences there except for this one time with " Cheryl" or " SheryI" . Im hoping she was just having a bad day and this type of behavior was an outlier. I just spoke with " S/Cheryl" tonight/this morning at 12:55 AM, 6/23/17. I asked for records of my dog Howies ultrasound to be sent to me. I was told by the receptionist and the lady who took my dog Howie to see the doctor that i would get the e-mail by around 7PM. Cheryl said that I did not pay for a consultation and , because of that, I could not be sent the e-mails. I , in a calm yet firm tone, asked why, as the client/person who paid for the visit, I could not get the records., She told me to call Chris in the morning and explain. I then asked Cheryl to please leave message for Chris saying I would like the info to be sent to me. Cheryl once again repeated the whole consultation reason, the said she did not need to be yelled at atand then hung up on me. I called back immediately and said that I was sorry she interpreted my tone of voice as " yelling" but thay, under no circumstances should a client be hung up on. She hung up on me a second time. Its my word against hers. I hope you have the faith and knowledge in/of your staff to believe her more than me. Otherwise, I doubt you would tolerate this behavior. If you have your calls recorded, I ask you to listen to them and decide for yourself. I will be placing this letter on Yelp.

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Mary Carriere

When I was first referred to this vet I have to admit I was skeptical. I had a bad experience with another emergency vet service and expected the same "talk and run" service. However, When I met with the vet tech who was with my cat I could tell it would be a much better experience. She took her time and paid attention to my pet I could tell she really cared. I didnt expect the same from the vet, as like most doctors, they tend to diagnose and run. Again I was suprised. Dr Block came into the room, sat down with me, and took his time to explain all of my options for my pets care. He was also extremely understanding of the financial burden that the treatment ( in this case fibrosarcoma) could bring and did not make me feel bad about taking finances into consideration. After deciding to go through with biopsy testing, they even understood that I was tired after work and offered to keep my pet for the night at no charge. I didnt even end up needing to have her stay because they completed the procedure so efficiently (within a few hours) and a week later the doctor called me with the results himself, again with empathy and patience. I would definitely recommend this hospital to any pet parent who is looking for treatment in their specialties.

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Philip Bousquet

Last Saturday I was worried sick about my min pin/chihuahua fur baby who was having diarrhea,coughing, not eating well for 2-3 days and overall not her energetic self. I decided to take her in to get checked out but it being a Saturday almost all vets are closed. I looked into the consultation fees which are high but you pay for the convenience in my opinion. They took her vitals immediately,gave her fluids and anti nausea meds fairly quickly. The wait was approximately an hour to see the vet not too bad considering. They recommended an xray for which I couldnt afford and they were very helpful and understanding. They said that the best course of action without a xray would be the treatment of her symptoms. They supplied me with the medicine she needed with thorough instructions. Total cost of a lil overy 200 dollars. Worth every penny considering the circumstances. Ive been following the medicine regime and shes slowly getting back to her old self. I just wanted to thank you very much for your care of my little jada. She means the world to me and my family.

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Heather boyd

Not very impressed. Maybe it was just the doctor on call the night I went, because Ive had friends whove had great experiences here.. My dog had been vomiting up foam and mucous, not eating/drinking for 3 days, he could barely walk or open his, super weak and his body was limp. I took him here and they cut his nails.. gave me no advice on what to do about his illness or signs to watch out for or things I could to to make him feel better or figure out why he was so sick. Hes a 5 pound chihuahua so the little guy cant really afford to lose any weight. They took him in the back and told me nothing. Not sure if they weighed him, or did vitals, or anything actually pertaining to why I took him in $145 for a nail clipping? I would have taken him to the groomers if that was my concern. Doctor was not caring or compassionate. Other staff and vet techs were nice..

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Kayla Bertoncini

If i could give this place 0 stars i would, i brought my cat in here because he had an injured paw, they gave him a pain medication shot and now my cat wont eat, drink water and hasnt used the bathroom is 3 days! I brought him to another vet and they took proper xrays and found that he is constipated and gave him 2 enemas and he still hasnt used the bathroom, my poor little angel is in so much pain because of these people! payed bay state almost $400 and all they did was make my cat worse! Screw this place go to vitality vet services in swansea, they only charge $29 for the exam and actually care for your pet! Noone ever go here especially if you care about your animal! Also i waited more than 3 hours to meet with the doctor when i walked into vitality vet services they took me right in! All this place cares about is your money!!

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