|Address:||121 W Central St, Natick, MA 01760, USA|
|Working:||8AM–8PM 8AM–6PM 8AM–8PM 8AM–6PM 8AM–8PM 8AM–4PM 9AM–3PM|
The vets are prompt and professional. However, I did not appreciate my last two visits there because the front staff kept making mistakes on my bills -charging me for service I already mentioned twice to the staff that I didnt want. Even though she is not a vet, she insisted that my dog had annual check up even though I was actually in the exam room with the vet and shes just a front desk staff. Then the manager came out offered another appointment with vet tech (not vet, again, shes deciding what my dogs needs here instead of me or vet) saying I should be responsible for my dogs care which was ridiculous because I was just bringing in my dogs to get his shots on time thats all I requested for the appointment. But she kept saying all these irrelevant things to the discussion about how its my fault because I brought in the dog instead of my sister who usually brought in the dog. Ummm we all live with this dog does it really matter if I brought in the dog. Hes my dog too...I honestly dont think she had much insight as to what was going on and was only interested in their benefit. So when I came back for this vet tech appointment, the actual veterinarian came in gave all the rest of the shots and actually did annual check up. I didnt bother to waste my time to enquire why they decided to change it back to bring in vet instead of vet tech. I guess they actually realized that my dog didnt have annual check up like I told them in the first place but they really wanted to charge me for this service the last time I was there. So overall, I think front staff needs to be attentive. Also, the same front desk lady tried to charge me twice for the stool parasite test for my dog and it was taken off only when I asked her about it before handing her my credit card. I am not sure if it is same for other vets but they never sent me the result for that stool parasite test. So I called them months later and then they told me the result is not sent out unless its positive. I work in the medical field and that was quite disturbing to hear because we would never do that to humans! can you imagine getting a mammogram done and never hearing back from the radiology dept? come on I paid nearly 40 for this stool parasite test which is high compared to other places you can find. does it really hurt your business to send a quick FYI on results. In summary, the front desk at natick animal clinic should be more attentive and honest with dog owners.
I have brought my pets to NAC for years simply because they are so wonderful. I trust them with the care of my animals and to treat me like a valued customer (patient? No?). The desk staff is friendly and down-to-earth, they communicate very well and have always been willing to help me with any requests or concerns I may have. I am ALWAYS able to get an appointment at a time that works best with my schedule, for which I am incredibly grateful. Ive seen a few different doctors and they have ALL been wonderful people and skilled practitioners. Ive gotten invaluable advice and tips from them over the years and will continue to use NAC for as long as I have animals in my home. I would refer them to any friend or family member, even ones who live out of the Natick area. I believe its worth it to drive to them from wherever I am. I wouldnt go anywhere else. Truly. As a side note: I read a review where someone mentioned that they felt that the vets and technicians were always trying to upsell labs or additional tests. I have to say that I am often offered additional services and the reasons for the services are fully explained to me. When that happens, I discuss all options with the vet/technician and we decide whats best for me, my pet and my budget. We decide whats necessary, what can wait and what may not be necessary for my pet. They are honest and communicate very well...I think it just comes down to being equally as honest. Have an open dialogue with the person caring for your animal and you will feel completely comfortable, and as an added bonus, your vet/technician will have a better understanding of your pets needs and your budget and will respond accordingly.
This is my dogs regular veterinary for checkups and yearly shots but after yesterdays visit I will be looking for another place to take her. While we were speaking with the Vet in the room I could hear one of the girl techs. First she grunted like uhhhgg clearly not wanting to be there, then a dog back there made this horrible crying, whining noise like it was in pain, the vet said it was probably coming off from the anesthesia, the same girl yelled out to the dog shut up! weirdly enough the dog was silent, and started whimpering a couple of minutes later. There is no way I will ever have my dog go to that back area again without me and laughed when the doc said to bring her back to have her spayed there and get blood work done. Sorry to whom ever had their dog there on 3/10
A Private User
Natick Animal Clinic is the best!!! They were great during a difficult time with my cat. They really showed they cared for him and made things easier for me. They helped me with my dog recently who had surgery at Holliston Animal Clinic, after surgery he had really bad side effects and Natick Animal Clinic checked him out and told us what to do. They followed up twice after his visit to make sure he was okay. Holliston Animal Clinic never once called to check on him. Dont go anywhere else for your pet.!!!!!! Love this place.
My pets have been going to the Natick Animal Clinic and kennel (hotel) for years now. I have never had a bad experience. Everyone at the kennel really are animal lovers, and they are all very genuine and friendly. I never worry when I bring my basset hound or guinea pigs in for a stay. In fact, I do think my basset has more fun staying at the kennel with all the staff who fawn over her, versus staying at home! I know my pets are in good hands and are being well taken care of. I wouldnt bring my pets anywhere else!
We have been clients at the Natick Animal Clinic for 15 years and have received outstanding care and service every step of the way. The vets and technicians are dedicated and caring and the staf are true animal lovers. Our pets have been groomed there and stayed at the kennel numerous times and we have never had an issue or a reasonto be dissatisfied. We would reommend the clinic and "spa" without hesitation.
A Private User
I made my appointment for my pet with a healthy dose of skpticism based on some of these other reviews. These reviews are dated and outdated, and I am very glad I didnt let them keep me from trying the services at Natick Aniaml Clinic. I found exceptional care at this Clinic with a compassionate staff and an environment that is very client and pet friendly. I would recommend this clinic to anyone!