Cigna Behavioral Health
| Category: | Mental Health Service |
| Address: | 11095 Viking Dr, Eden Prairie, MN 55344, USA |
| Phone: | +1 800-433-5768 |
| Site: | cignabehavioral.com |
| Rating: | 2.3 |
Location
Photos 1
Reviews 4
ER
Eric Wanders
This insurance company sent me a confidential email from the crisis hotline. It had a list of licensed counselors in relation to my zip code. The counselors were part of the EAP employee assistance program. The lady talking to me on the phone claimed to be a licensed therapist and E-Signed it with the name Tina P MA LPC. This lady does not exist. The therapist I used from this referral list stole the identity of another licensed therapist from a different state. My employer collaborated with Cigna and the lady stealing identity to attempt to avoid a lawsuit being filed against my employer. The damages I received from this were astronomical. Ive reported them to almost every agency possible.
DA
David Cordaro
Inept or poorly trained member (dis)service agents and soulless clinicians who simply push paperwork and have forgotten they are dealing with real human beings. Deplorable reimbursement rates which force all the better providers to either leave the plan or limit the number of patients they see who are insured through the plan. Outdated provider directories which make it impossible to find a contracted doctor or therapist. And yes, they do use fake names when dealing with customers over the phone.
AN
Annie Dudley
I had a wonderful phone experience with Cigna. I called to inquire about some benefits and I was pleasantly surprised by how kind and helpful they were. I will not hesitate to call if I need them in the future.
DE
Derek Prichard
Great place to work. Friendly and open work environment. And no, We dont use fake name.