Advanced Dermatology & Skin Cancer Associates

7203 Goodman Rd, Olive Branch, MS 38654, USA

Category:	Skin Care Clinic
Address:	7203 Goodman Rd, Olive Branch, MS 38654, USA
Phone:	+1 901-759-2322
Site:	advanceddermatologymemphis.com
Rating:	2.8
Working:	8AM–4:30PM 8AM–4:30PM 8AM–4:30PM 8AM–4:30PM 8AM–4:30PM Closed Closed

Location

Photos 33

Reviews 6

Whitney Noble

I have suffered with acne for years. After taking all the necessary steps required by insurance and medical offices such as the topical creams, and oral antibiotics, I was finally ready to start Accutane. I did the 2 visits that required blood work and negative pregnancy tests in order to enroll in the ipledge program and I was ready to start. The next day, I called to give my pharmacy information because after checking with my pharmacy, my prescription was not there. I called a second time that day because there was a problem with filling the prescription. My pharmacy faxed a pre-authorization form required by my insurance in order to obtain the prescription. I called Wednesday asking again about my prescription. I left a message. No response. I called my pharmacy on Thursday. They offered to re-fax the form. I called Friday and was told my doctor was out of the office. I reminded the person that I talked to that Monday is the last day that I can fill this prescription. I call Monday at 8:30 am, and I leave a message. I called at 11:21 am and was told to re-fax the form. At 11:58 am, I called and asked them if they had received the form. Was directed to leave a message, so I also left them a number that they could call to do the prior authorization over the phone. At 12:08 pm, I called my insurance company to ask for help, and they attempted to call them while I was on the line. My insurance company was directed to leave a message. I still have not heard anything! So I call at 2:06 pm and demand with 3 hours left in the business day that something be done and was able to speak to a person and give the phone number for prior authorization. I get a call back at 2:54 pm, she said that she obtained the pre-authorization, but it would take 7-10 days to process it. She said I could come back after 19 days to re-enter the program. I asked would I be subject to a copay and lab fees for this repeat test. She said that would be up to billing, which probably means yes. How many accutane prescriptions does a dermatology office write, and they are not able or do not know to fill out a pre-authorization form? AND how many times did my pharmacy, my insurance company, and I attempt to communicate this? This is unprofessional and unacceptable behavior. I do not recommend them. Everyone makes mistakes, but ignoring a patients messages and inquiries about a prescription with an expiration date is rude and irresponsible. They have no ethical basis for conducting business.

Reena Palathra

Ive been to both this location and the one on Poplar and Dr. Patel is the best dermatologist Ive ever had! Id give her 6 stars if I could because she is simply that great. She has been the only doctor who has been patient and empathetic to my concerns, and then taken the time to answer all my question to cure my skin issues. Im extremely pleased with how my great my skin looks now, and all the compliments I get. Her staff is very professional and helpful. I would definitely recommend Dr. Patel to anyone looking for a dermatologist.

Cravin Turnage

Today was my first visit to Advanced Dermatology. I had a great visit and was treated with respect and professionalism. Dr. Johnson is the consumate professional. It did not take a lot of time to complete the paperwork and be seen. This is likely to be my new dermatology center after my previous center closed after thirty plus years of visits. Great, great visit!!!

Britni Figueroa

I havent even made it in the office yet. My husbands appointment is at 1:30pm today. I called right now to confirm. She told me I needed to be there at 12:45. Wait!?!?!?! What 45min. to fill out paper work? That is absolutely ridiculous and uncalled for.

Brian Doran

How unprofessional. As if I dont have anything else to do with my time than wait an hour now to see whomever. Not happy! Get orgained people.

Chelsea Long

Long wait just to tell me what I told them on my paperwork. Problem still not fix