Dermatology & Mohs Surgery Institute

Reviews 11

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Julia Ossler

Just awful. I checked in early in at reception and then waited for 30 minutes. The front desk forgot I was there or had even checked in. They actually called my phone while I was sitting in the lobby to tell me I had missed my appointment! After, I met with my doctor to get mole checked. I told them I had a family history of skin cancer and had noticed this mole was getting bigger. The doctor told me the mole looked fine and it was my decision if I wanted to get it removed. That was the most disturbing part. There was no conversation of should I get it removed, do I need to be concerned, she just kept telling me it was my decision. I was nervous that the mole was getting bigger so I elected to have it removed. I felt rushed (since they had missed my appointment time) and pressured to make up my mind quickly so she could get to more patients. Once they took it off they were not able to put a bandaid on it (due to its location near my scalp). I thought they may shave some of the hair to make room for a bandage, but they assured me it would not bleed. I left my appointment and was waiting for the elevator when I noticed blood running down my neck from the wound that was bleeding heavily. I ran back to reception and had to wait to be seen with my wound bleeding. Once they got me back into the room they decided to cauterize the wound. The doctor assured me I should still be numb, but it turns out I was not. She tried to seal the wound in one place and I screamed from the pain. Rather then stop and try to numb the area again, she tried to seal the wound in another location thinking another part may still be numb. I was in tears from the pain and treatment. My coat was ruined due to the blood staining it. We will NEVER be going here again and I urge you to find a office with higher standards.

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Kiara Cross

Not the best experience. I visited the week following Memorial Day. Waiting for quite a while before seeing a doctor who did not address my questions or concerns. She basically said she was not sure what was going on and ordered lab work. I also asked her about problem acne Ive had on my face and she recommended a brand of treatment without really looking at the blemishes I was mostly concerned about. I was told the lab results would take 30 days to return (regarding the original reason why I went in). Fast forward to TODAY AUGUST 19 I am JUST NOW getting my results after inquiring several times and was informed the results were in conclusive and they would like to do them again. I politely declined and requested any follow up appointment be canceled. I do not trust this doctor or this facility. It took over two months to get results but one week to get a bill. Furthermore, at this rate I would not have results until 2017. I am glad the matter wasnt life or death or a situation where my hair was rapidly falling out. If you want true insight into your condition, excellent customer service, and a physician who cares I DO NOT recommend them.

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Debra Heatherwick

Thank you for the great experience yesterday (4-4- 2017). From the time I walked in the office area I felt welcomed from the greeting to the moment I was in the examination room. I wish to thank Azra Awan for making me feel comfortable, discussing concerns, and explaining ever step of the way. Dr. Adrienne Schupbach is excellent and again the ease of making me feel comfortable during her examination, to explanation of my concerns, to the liquid nitrogen treatment and shaved biopsy. Both individuals were a big part of me leaving with a great feeling of this is the best place to be.

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eric bell

My overall experiences at the institute have been absolutely wonderful. I had a microdermabrasion done my last visit & the results were phenomenal. My face has never looked more radiant. The receptionists was warm & inviting. The medical staff was extremely knowledgeable & made me feel very comfortable & relaxed throughout the prodecures. And even the office manage, Ms. Charlene Graves, was an absolute pleasure. She runs a very smooth operation. Ive come away thoroughly impressed by this place & would definitely recommend it to any & everyone that I know.

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Amanda Cooper

I saw Dr. Leone for the first time a few weeks ago. The office staff was polite and I did not have to sit in the waiting room at all. I was extremely nervous when I found out I needed to have a mole removed from my back. He was very patient and put me at ease regarding the steps in the mole removal, and was able to schedule me that next week to remove the mole. I have now had the mole removed, as well as the stitches, and the spot is almost completely healed. I will recommend him to my friends.

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Joe Drobny

My wife went to their office and the staff at check in was rude. She was not going to go back until they started calling more than a month later making what turned out to be false statements just to get her to come back for a follow up visit after the terrible treatment the first time. She was more than reluctant and now their billing team keeps filing claims months after the first visit. They are not customer focused and are very inefficient with their billing methods.

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Meagan Reeg

Being new to town, I was nervous and overwhelmed about finding new doctors. I was pleasantly surprised with my dermatologist choice! I have been seen by both Dr. Schupbach and Dr. Leonne. I would highly recommend both of them. They (as well as their staff) are professional, caring, and knowledgeable. Wait time was minimal with the 5 appointments Ive had. Look no further for a dermatologist and book your next appointment with Dermatology & Mohs Surgery Institute today!

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Tyler S

This was my first time looking for a dermatologist in Bloomington, and I wanted to get in quickly. Dr. Leone saw me on a Saturday afternoon, just one day after I had called. I wanted him to look at a rash on my forearm, as well as two moles on my shoulder/neck. He was extremely polite, knowledgeable, and willing to answer all of my questions. I didnt feel rushed as I often do with doctors. I really appreciated his approach.

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Natalie Baldwin

Dr. Schupbach and Dr. Leone are wonderful doctors and provide exceptional care. Every time I have been in the office they are so caring and able to help with any problem or condition. I have seen other dermatologists in the past and the care in this office surpasses any prior office experiences. I would recommend this office to anyone who wants great care from high quality doctors. They truly care about their patients.

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Kris Villiger

Really nice and clean office. Dr. Leone actually talked to me for 20 min about my concerns over my moles. I didnt feel rushed as I have in the past with other dermatology offices. Charlene, the the office manager, was very helpful with a billing issue and the staff were all very pleasant.

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Eric Mcmasters

I had a huge lesion on my forehead and Dr. Leonne removed it and there is no scar. The staff was very friendly and I was seen right away. There is a large dermatology office in Peoria (where I live) but the rude staff there forced me to look elsewhere, and I am glad I did.

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