Clay Platte Family Medicine Clinic

Reviews 4

ST

Stephanie Feguson

I went to see Dr. James McDonald 2 times for weight loss management. I sat in the chair next to the computer both times and never moved - never once got on the exam table. The first appointment, I waited an hour before he even came in the room. He stayed in the room less than 20 minutes and talked about weight loss and listened to my heart. He then told me that he would start me on weight loss medication, but I needed to complete a sleep study first and go back on birth control while I was on the medication. The next visit I had with him, he couldnt even remember me or what we had discussed at the 1st appointment, he asked me how the medication was working and how much weight I lost. I had to remind him that I hadnt even started it yet. Again, I sat in the chair next to the computer and we talked, then he listened to my heart, and then prescribed the medication. I got a bill with all my appointments on the same bill - almost $500. Dr. McDonald was stating he had performed a FULL ANNUAL PHYSICAL on me the 1st appointment, and was charging me for an annual and a level 4 office visit, and at the 2nd appointment stated he performed a full exam on me and was charging a level 4 office visit again. Somehow he did this while I was sitting in the chair next to the computer for both visits. He is committing medical fraud and is refusing to change his dictation to correctly reflect that WE ONLY TALKED ABOUT WEIGHT LOSS AND NO EXAM/ANNUAL WAS EVER PERFORMED. I am a medical coder and know exactly what criteria is needed in order to bill out an annual - and the high office visits that he was charging me for - and none of this is correct. I was told by the billing manager that she had a meeting with Dr. McDonald and he is standing by his dictation and refusing to change anything because thats what he did. BUT they wrote off my bill. Seems awfully sketchy that youre going to tell me that you absolutely "performed an annual physical" but youre going to write off my bill? I have left several messages with the billing manager since then, trying to get a refund for the portion of the bill that I had already paid. I have also left messages with Vince (who I was told was the clinic administrator), to see what steps I need to take since these visits were reported to my insurance and the clinic got a check from my insurance. I have yet to hear back from Vince, or the billing manager, so I have already started the process of contacting lawyers to get this resolved through the courts. I wish I could give this place less than 1 star, but unfortunately I cant. I will never go back here, and just hope anyone that is thinking of going here really looks elsewhere.

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Tony Frytek

i been with this clinec for over 10 years when they were nothing. now after i go throw hard time of divorce and my ex.... taking my money and not paying 25$ of co-pay when they know about it and told them to tell me if there is a balance on my acct which they never bother and a charge on my daughtor that Ins paid and then took back( told by Ins it was frivolous charge) thats why they took the money back . I had medical emergency to see the Dc mcdonald for my stomach drove all the way from wichita to see him his office manager called me right before my appt and told me they drope me cause i was upset and called there acct wondering why in the hell i was sent for collaction and collaction man calling me at my job threating me more than three times.when i dont owe them a penny and my ex suppose to pay the bill . his office manager have zero heart ,rude and need training on customer relation told me they dont give a rat a bout me as a clint whose been with them for years its all business.i wish what happen to me happen to here and see here reaction. before you go with a clinic like that find somebody who care about you? they got no heart they all about money desperately need training in customer relation ,appreciate their customers not just in good times?have there so called office manager find another job or give here some serious training?! she need it just like you worked hard to get every customer youll lose ,m. any way ill take my money and find a diffrent doctor(my money is green no matter were i go) im disappoimted with dr: mcdonald that after all these years he didnt have the courage to call me him self to tell me he didnt wanna help me? cause i know he worked hard to build his clinic and his customer base!!!! thanks

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JH

jhu paradox

Id give it NEGATIVE 5 stars if possible---AVOID THIS PLACE! The worst part: the staff seem incompetent when it comes to updated federal health guidelines & modern medical research/study results--putting patients at (proven) higher infection risks by following outdated guidelines. The 2nd worst part: the wait at this place is RE-fN-DICULOUS! I have been an established client at this facility for at least 5 years, yet it consistently takes 1.5 hours minimum even when I show up 15 minutes before my appointment time to be seen by a nurses aid. Then, ITS ANOTHER HOUR MINIMUM WAIT for the nurse practitioner bc you can never get an appointment w the same doctor, or any doctor for that matter, when you actually need to see one. Im a generally healthy individual & do not go in a lot but maybe 1~2 times a year for annuals & random injuries/infections. My visits at their office typically take an average 3.5 hours, but only get to speak to a nurse for about 15 minutes max. Equally as bad: have a question regarding the results of your visit or your prescription? Dont expect a call back when you call their nurse line. The hold time is around 45 minutes average, & then after finally getting hold of someone to discuss my concern/question for the dr, the nurse will never call you back even if they tell you they will. Clay Platte Family Medicine Clinic: I write this review after my absolute last trip to your visit bc 3 nurses have lied when they said they would call me back after they check with a doc regarding my request to switch from a prescription that is making me vomit & giving me diarrhea as side effects to one that has proven to be equally as effective but has never given me any issues. You want me to come back in so you can rape my wallet & my day again?? --NO THANKS!

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Sean Kelly

Dr. Scott Kuennen has cared for me for almost two decades now and I trust his skill, intelligence, and compassion for his patients completely. Every time we talk, hes done his homework and is prepared to discuss the specifics of my visit (be it for illness, annual checkups, etc). He always follows up on past concerns and asks probing questions to determine how Im feeling. He knows my family history and checks carefully for indications of problems that have occurred in my dad and other relatives. He helps me with strategies on avoiding treatments I dont want (minimizing prescription meds including antibiotics) but encourages me to seek necessary treatment for conditions that require meds or specialist care. The office always calls me with lab results. The nurse practitioner will talk to me on the phone, same day, if I call in with an illness, and prescribe as necessary. Once I accidentally scheduled a physical within 1 calendar year of the prior physical, and their nurse proactively advised me to change the appointment so as not to run into trouble with the insurance company for having the physical too soon! Very helpful! Yeah, there can be some waits, especially during epidemic times in Kansas City. But they are thorough, and I trust Dr. Kuennen with my most precious asset - my health - completely. To those 1-star reviewers out there: if your doctor didnt treat you well and you stayed sick or got worse in their care, then I get it... but if you rated 1 star because you had to wait an extra 30 minutes to see a 5-star doctor, you might want to consider rounding up a bit!

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