Related: | dixieland dental |
Related: | the pet mechanic south street |
Related: | dixieland dental reviews |
Related: | pet mechanic south st |
Related: | pet mechanic south street |
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Category: | Dentist |
Address: | 475 N Bridge St, Bridgewater, NJ 08807, USA |
Phone: | +1 908-947-0320 |
Site: | dentalcarebridgewater.com |
Rating: | 4.7 |
Working: | 7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 7AM–6PM 9AM–4PM 9AM–4PM |
CH
Charlie Tuma
I have been using this dentist for almost 2 years now and have had good and bad experiences here (mostly bad). First the good. Yvette does all of my cleanings and she is great. She is the only reason I stay here. I wont let another hygienist from the office touch me.(see young and inexperienced below) Dr Chang was good as well but she has since moved on. Office hours meet my needs of early morning or late evening. Now the bad. Constant turnover of dentists affects continuity of care. In the time I have been going here Ive had 3 dentists leave in the middle of a care plan so we have to start all over again. We are on #4 now and could be moving on to #5 soon if I stay. Dentists tend to be very young (read inexperienced). I had one dentist break off a file during a root canal and sat for 3 hours while waiting for him to consult a more senior dentist to tell him how to proceed. Offered a $100 starbucks gift card as compensation only to be be told that they were out of cards. Had another dentist botch a filling. After complaining multiple times about pain (the tooth never bothered me before this dentist worked on it) it became a root canal and crown. A $200 filling became a $1200 root canal and crown. (see care plan escalation below). Watch the billing as there have been, and continue to be, numerous errors made. They demand immediate payment after services instead of waiting for insurance to process the claim and billing the balance due. As such, they make errors in determining what your payment should be even when they have the insurance info on the computer right in front of them. Refunds are never given, credit balances are carried forward and applied to future work. If you have a problem, speak to Michelle (if you can ever get a hold of her). Seems shes the only person with any authority on matters affecting their cash flow. Finally, watch the treatment plans. Every time my dentist has left and we needed to do a new care plan, surprise surprise, the price has gone up. New work needed seems to appear like magic and the billing amount goes up and up. A simple extraction has gone from an original amount of $90 (reasonable) to $350 on the latest plan. When asked why I was never given a satisfactory answer. the customary reply is "the dentist says its necessary". Needless to say we are still "discussing" the treatment plan as weve been doing for the past 2 months without resolution. So to sum it up. Yvette is great for cleanings. Flexible office hours. Young, inexperienced dentists with constant turnover. Premium rates charged for average services (bill high, pay low, maximizes profits). Billing errors and no refunds (maximizes cash flow) and constantly escalating care plan estimates for future work. Sounds great huh? If you need simple work fine, but more complex cases should look elsewhere. I will be very soon as my patience has just about been exhausted here.
A
A Private User
I went to DCBW as a new patient this October after months of getting their advertisements in the mail. They won me over because they wrote something about being “green” on their flyer (always a magic touch in my heart) and, most importantly, because they were literally walking distance from my home. I was very happy with the quality of their work. I was able to get an appointment the same week for a dental visit and they were able to reschedule me when I needed to change the appointment last minute. Getting a live person on the phone was, as always a plus. Once at the office for my exam, the front desk was very polite. They took a face photo for my medical record, which is always awkward but that is how things go nowadays in the profession everywhere. The dental assistant brought me back for the exam fairly quickly and did my x-rays. They had a panoramic digital machine for a quick survey and they also took the type of x-rays where you bite on that thing in your mouth. THAT part was much better than I remember from past exams. The equipment was newer so the bite plates did not hurt as much to hold in my mouth like they did in the past. The exam with the doctor went very well; he did end up replacing an old silver filling of mine. He explained something about the fillings losing the seal on the teeth with time and he had a girl from the front go over the pricing for the replacement filling before doing the procedure. I have to say the dentist and hygienist both really took their time with me and I really appreciate that. On the downside, they did seem to be a little bit out for the money. The intake survey asked a lot of questions about how I felt about cosmetic dental procedures like veneers or whitening and the hygienist did try to get me to pay an extra 20 bucks for a fluoride treatment... And I do have my doubts as to whether I needed the new filling they gave me, but like when I go to the mechanic, they gave me a good scare and I forked over the wallet, who’s to say whether it was needed or not? Most obvious to me, they appear like shameless self-promoters when you look at all the prior Google reviews. I have never seen a company get so many 5 star reviews from people who have so little to say, it makes me suspect that the staff is writing the reviews, not actual new patients. Oh well, if they are full of themselves, at least they are doing a good job. I would go back there.
A
A Private User
My experience with DCB is the worst with any dentist - ever. I had a cavity filling replaced and had then had explained to me that the tooth would be sensitive for a few days. Two weeks or so later I returned for some unrelated treatment. I pointed out that the tooth was still sensitive. I was told that I should mention it again if it was still a problem on my next scheduled visit a few days later - which I did. During that visit the dentist took an x-ray and told me that there was significant decay in the tooth, as there was a problem with the original filling. The dentist initially tried to charge me for the second :attempt", but after much debate and delay, agreed to do it "free of charge". At this point, the experience was not great, but at least DCB had fixed the issue – right? Not so - the second attempt to do the filling still left me in pain, and days later I returned to the dentist to have it dealt with. On my return, I was told that I needed root canal treatment - something I hadn’t needed until being treated at DCB. I was dismayed when the dentist told me that I would have to pay for the treatment, after which she disappeared from the room. Sometime later, the business manager entered the room holding a file and some notes.. The manager immediately went into a summary of what had happened to-date, but completely missed out the initial cavity treatment and how something had gone wrong. I corrected this but it didn’t seem to register with him too much - he kept to his script. He then went into the “financials" and proposed that the amount Id paid for the original filling could be discounted from the root canal treatment. The "offer" was underwhelming, given that I was being asked to pay for treatment that would not have been necessary had the dentist done the job right in the first place. DCB had created the problem and had even attempted to re-write history in describing what had happened. The business office manager called me at home later that evening - no apology, but a proposal. It was clear that he was trying to manage the firm’s financial liability and nothing else. The proposal involved referring me to a third party consultant, but by that point I had completely lost confidence in DCB. Again I declined the offer. A very poor experience all round - 1 STAR because I have to