Piscataway Family Dental

Reviews 5

GI

Ginger J

This place billing system is terrible. Be careful every time for your treatment invoice. Otherwise you might got a lot balance to pay all in a sudden. I got the treatment from last year and I paid for the treatment every time I visit there. All of a sudden they told me on my 2nd cleaning this year, I own them over $200 balance. I believe everyone will ask why and need the detail info about how can this happened. the manager there did give me a writing list about the date and charge they didnt get paid from insurance company after I insist on needing the price list (they reject to provide a print out of this detail issue ). The funny thing is that part of the amount comes from last year treatment. It is really unbelievable that nobody told me I have a balance need to pay when I visit there several times last year and 1 time earlier this year. The manager mentioned she was not work at this location before, didnt know why the staff before never told me this, so even another year passed, I still need to pay the money!!!while, if this is the situation, then its fine, I could pay for it. However, the worst thing is that the total amount on the list she wrote to me is even lower than the money I paid for that balance. Since there is several amount, I didnt notice it at the beginning. After I realized it, It makes me to go there second time to get the explanation. The manager shows a angry face and no patient to me. After she calculate the list she provide to me and realized the money difference, she didnt even check the system and just told me it is extra fee-- the insurance adjustment. If she know there is difference, why she never mentioned on the list she provide to me? ! I know I dont know the detail of insurance process and have a lot questions, but how can you treat people this way. I am super disappointment with service in this place. I definitely do not recommend people go there!!! Who knows what will happen next time!!!

---

A

A Private User

Mixed feelings. Good doctors, good nurses. However, the person in charge of the insurance and referrals seriously lacks people skills, will not hesitate to lie to you, and will not inform you of your options nor assist you efficiently/willingly in case there is a problem (shes also the only one who can give you referrals, so cross your fingers for her not to be absent in case you are on Vicodin for pain and need a referral quick - of course, thats what happened to me). I had an issue with the fees, and it took the doctor telling this person to make a phone call to my insurer for her to do what was so easy to begin with. Im finishing a crown job there because I dont have a choice (they never gave me many choices of treatment in the first place), but Im switching providers as soon as I can. There are some people who shouldnt be allowed to do certain tasks. Now, I had a bad experience because of the incompetence of this person, but I will not extend this judgment to the rest of the practice. The doctor who saw me was pretty good, the nurses very efficient, and overall the place is nice and clean. My rating would have been 4 stars in case I had been properly informed beforehand of my treatment options and the cost of the treatment, in case I had gotten the referral when I needed it and not being forced to spend one more day on Vicodin, and in case the abovementioned person had had the willingness to discuss my billing issue in a gentle manner and tried at least to help a bit instead of preventing me to get the information I needed. Now, the treatment hasnt been completed. Ill keep you posted on how things went. But as far as medical treatment is concerned, I am not worried at all.

---

JA

Jackie Paras

I dont usually write reviews, but my experience at Piscataway Family Dental was pretty awful. I had a cleaning with Dr. Kaur, and she was rough, unfriendly, and hasty with my cleaning. I understand that there were other patients she had to attend to, but I didnt feel comfortable knowing that I would have to wait X amount of min./hours for her to get to me. She also made it a point to belittle me about my teeth and scold me for making painful expressions with my face when she was putting pressure on my mouth. The hygienist who assisted her was also inattentive during my cleaning that at times, she turned away from me and almost caused me to choke on water because she was not using the "spit sucker" instrument while Dr. Kaur was working on my teeth. Im not exaggerating when I say that the cleaning felt more like interrogation and water torture than a dentist visit. Moreover, the receptionist had a nasty attitude and was impatient with me when I asked questions about my referral and the payment. I only went to Piscataway Family Dental because my dental discount program is accepted here, but Im seriously considering going somewhere else, even if they dont accept the discount program, because I had such a terrible experience. There was one nice Brazilian hygienist there, but she was also in a rush to get to other patients. Im sure theyre nice people, but if you want a pleasant and professional dental appointment, avoid Piscataway Family Dental if you can.

---

XO

Xoph San

I was told by my insurance that my authorization request from this office was denied due to lacking information from their dentist specifyin that treatment is medically necessary. I specifically told that skeptical dentist (who says that he doesnt find anythin on the image) that I am havin pain and that I saw a specialist who (by the way I had to see one because I was told by the other dentist in this PFD that a previous root canal needs a RETREAT which their office doesnt do, but the specialist that saw me said she didnt find anything to be retreated but instead found out the neighbor tooth to be the culprit) by using couple of tools on my teeth, concluded that this other tooth needs a TREATMENT. So I had to go back to PFD and after seeing this other dentist said hes gonna have the office try to get an authorization. Then whats the point of sending the dumb request for authorization along with the image, if hes not gonna back it up? Did he really think just by sending the image, which he himself says theres nothing wrong that he can see, that the insurance is gonna approve the treatment? Please fix this office nonsense.

---

PA

Paul Pham

I just wanted to share my very bad experiences with this place, me and my kids were being treated very poorly at this place. They reschedule us 3 time out of 4 times that we had stopped there to get treated. The problem is the doctor keep on leaving the office out of no where, and there is no notification whatsoever. Every time were in they make us waited for close to an hour and sometime more than that just to see and get treated by the doctor. I dont want people to have the same bad experiences as we had so please do yourself a favor and go to other places. They schedule us an appointment for in six month and just about the next day when were about to come to get treated, they canceled on us. When they were able to take care of us, it almost feels like they only have one doctor available. They have worst customer service ever, the front desk people are rude sometime. You try to bring this to the manager attention and it feels like she doesnt care at all. All they can say is "there is nothing we can do", this place is horrible. I would give this place zero star if google let me......the worst of the worst.

---

---