Pitman Family Eyecare - Richard A Floyd OD

415 Woodbury Glassboro Rd, Sewell, NJ 08080, USA

Category:	Eye Care Center
Address:	415 Woodbury Glassboro Rd, Sewell, NJ 08080, USA
Phone:	+1 856-589-1288
Site:	pitmanfamilyeyecare.com
Rating:	4.3
Working:	8AM–1PM 12–4PM 9AM–1PM 12–4PM 9AM–1PM Closed Closed

Location

Photos 1

Reviews 11

Mario Castagna

The staff puts the PIT in Pitman. The eye exam was fine and quite routine, despite the low pressure upsell for non-covered services. The real disaster begins with the rude and difficult women who run the office. First, it took several phone calls before the appointment for them to be able to verify my insurance coverage. Next, they were to have ordered a trial pair of contacts. Two weeks later (I was traveling for business the second week) I still did not get a call that the trial pair was in and found out when I called to follow up they never ordered because the woman checking me out never passed my file to the right person. They did get them in quickly after that. Once I got them and they worked for me (same contacts Ive been wearing for 15+ years) just different strength, I ordered then from the same online place I always do. I went to check my insurance to download the out of network claim form only to find that Pitman Family Eyecare had gotten a claim authorization for both contacts and eyeglasses even though I had never authorized them to do so. My insurance had to call them to verify and they reversed the claim. About 2 minutes after I hung up with my insurance, I get a phone call from Pitman Family Eyecare, rudely asking what was going on because they had also gotten a phone call from the online merchant to verify my prescription. I was advised that I did not have a prescription from them and they could not verify until I paid the $55 exam fee becuase I wasnt getting contacts through them. I called my insurance carrier and printed out my benefits and headed over to them to straighten this out. Rude and cold are the two words to describe the office management there. They were wrong because they couldnt read (perhaps THEY need an eye exam) that the $0 amount was what member pays not what is covered by insurance. After they called and verified that the contact exam or fitting or whatever name it is identified by WAS covered by insurance, she gave (dare I say almost threw) my prescriptions at me. WOW, they all need a lesson on customer service. Shame too because they are close and a nice facility but I wont be back and this story will be published on every review site I can find.

Kiani Kharfan

When you are providing a service to others rule number one is to always have respect. The lady on the phone was very rude. When I asked about making an appointment her first response was that there were none available then she proceeded to get my information and gave me 3 different appointment times to choose from. I thought there were none? Ok so I made the appointment. The day of my appointment I called to see if there was anything a little later in the day as I was not going to be able to make the one I had scheduled and she tells me her next appointment was next week. I asked her to cancel my appointment as I am going on vacation next week and she hung up on me without even a goodbye. She was very rude and dry throughout the entire conversation. Having worked in customer service my entire life, I am appalled by the phone etiquette of this establishment. I will not be giving them any business.

ally reagle

I have been a patient for a while but I recently started wearing contacts, and the staff was very helpful and patient with me as I learned how to put them in and out and adjust from glasses to contacts. Dr. Floyd was courteous and explained everything to me, so I knew what to expect. The office staff went over everything concerning what my insurance would cover and could not have been more helpful. The office atmosphere is very friendly and family like and much more personal than a big chain type place. I would highly recommend Pitman Family Eyecare for a friendly and personal experience.

Gilbert Pleczynski

My whole family has been seeing Dr. Floyd for about 20 years. He is a very good eye Dr. He is understanding and was even great with my special needs son. My son is in a wheelchair and they are always very accommodating to help us with him. The staff has always been very nice and very helpful even helps my wife pick out her frames every time. It has always been a very pleasant experience each time we go there.

william watson

Great optometrist. I have been coming here for years and I absolutely would not go anywhere else. The staff is always very nice and knowledgeable about their products. I would definitely recommend Pitman Family eye care. Dr. Floyd and his team is passionate about your vision which makes for a wonderful and painless experience.

Justina Smith

Wonderful experience all around! My 8 year old daughter had an exam, was fitted for glasses (they have a very large selection of frames just for kids!!), and was wearing them 2 days later! Fast, efficient and friendly! Thanks everyone!

Dean Marco

Great place and amazing staff. Wonderful service. I was nervous about bringing my son (4 yrs) over for an eye exam, He can be very troublesome. Dr. Floyd was terrific with him and the process was easy. 2 thumbs up.

KATHY&MAIER Hitchner

I would hope that the positive reviews were read as well as the negative. Our family finds the practice to be friendly and efficient. All have had a professional and satisfying experience.

Kate Kortonick

Ive been a patient for over two decades now, I started with Dr Steve and I now see Dr Floyd. I can not imagine going anywhere else.

Shelle McGovern

They are always accomidating and very good with my children

Makena Kowal

highly accommodating to customers needs. very pleased