College Road Animal Hospital

Reviews 4

CP

cposey171

Too expensive!!! I have probably spent over $2,500 in 2 years at this vet (not including any heartworm pills). I have 3 dogs. I have an older dog who loves to play fetch with sticks. Well, he stopped eating for about a week, so I took him into the vet. They looked him over. They did a basic check up: mouth, ears, felt his belly, etc. So they decided that he needed an x-ray and did some blood work and then gave him some medicine. Well that was about $700. A few days later my dogs face swelled up. So I took him back to the vet. I guess this time they decided to actually look in his mouth and found a 3 inch stick embedded in the roof of his mouth that had begun to rot. So they removed it and gave him some antibiotics, another $300. A year or so later the older dog started to lose a bunch of weight. His yearly was due, so I took him and one of the other dogs in. Of course you go in there and think, "Im not going to get everything because its going to be so expensive." Then they end up making you feel guilty so you do everything they suggest. Well the younger healthy dog ended up being about $180 for her heartworm test, lepto, parvo (didnt say distemper on the bill so Im not sure if that is automatically included or not), exam, nails clipped, and parasite check. The older dog needed to get blood work done and he had an ear infection. So after the senior dog blood work, heart worm test, exam, lepto, parvo, ear exam, ear medicine, nails clipped, and paracite check his total was $360. So there is another $520. And they wanted me to come back in 2 weeks to give each of them lepto boosters for an extra $24 a piece. So, technically a $568 visit. Then the blood work for the older dog came back normal, so the vet suggested to put him on prescription food because his body has stopped absorbing the nutrients of the food he is currently eating. I asked her if we could just switch to a better quality food, she said no she thinks he should be on the prescription food. Then she suggested that we get his stomach X-rayed. She said they do this somewhere downtown for about $380, but that they could do it for $300 at the vet. I told her I would think about it and that I would come pick up the prescription and get the food from Petsmart. And she said, "Well we sell the dog food here, you can buy it from us." I said, "No, I would really like to buy it from Petsmart." I was used to it being expensive but after 2 years with 2 dogs getting sick during that time period and then this extremely expensive visit I just decided to take my itemized bill to another vet and ask them for their prices. I went to 2 different veterinarians to check their prices. The first one was $185 cheaper for EVERYTHING that I had done. The other was $160. Also, I wanted to take all 3 dogs in at the same time for this past yearly, but they said the 3rd dogs yearly wasnt due until September. Then two weeks later I get a notice in the mail that my 3rd dogs yearly is due in 2 weeks. Really? So, naturally as a mother of 3 children and 3 dogs I am extremely busy. I dont appreciate them telling me that my other dog was due in September and now I have to find time to take off of work again because she is actually due a month after I took the other 2 dogs. And, I dont appreciate them making me feel guilty to do all of this testing and then charging me an obscene amount of extra money for their care. It is hard for me to think that they are not intentionally over charging and offering unnecessary "precautionary care" to get a little extra profit, especially after the X-ray and dog food conversation. And by the way I spoke with other vets and they said a better quality food would work fine. We bought him the Blue Chicken and Brown Rice and he already looks a million times better and has put on weight in less than 3 weeks. Bottom line: Good care for the animals but too expensive and (in my opinion) probably offering unnecessary precautionary services to get a little more coin in their pocket.

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Del Juba

Our lab, Toby, had been a patient here since we moved to Wilmington in 2013. As other reviewers have noted, this is an expensive vet. But we thought the quality of care/service was worth it. And then Toby died. He suffered a seizure that would not end and we were forced to make a difficult decision. After he was euthanized, the vet asked if we would like a clay paw print to remember Toby. (Yes, of course.) She also said they would place him in a nice casket before we picked him up. Unfortunately, neither happened. We arrived to pick up Toby in our Subaru wagon with his longtime companion, a chocolate lab, Rudy, and our toddler son. We planned to drive Toby to a peaceful family plot about 2 hours away for burial. Two vet techs emerged from the building carrying a stretcher that held Tobys corpse covered in a towel wed used earlier to bring him into the office while he was seizing. No casket. The techs gave us a sheet to use to cover Toby so his body would not be exposed during the trip. I saw them smirking and laughing as they walked away. The vet later denied saying that the office would provide a casket. This was completely untruthful and unprofessional on her part. Later, we discovered that they also had not made the clay paw print. Ive hesitated to write this review - Toby had been our loyal, patient, fun-loving best friend and travel companion for 13 years and his death was painful - but I want others to be aware of what happened to us so they can make an informed decision about their choice of veterinary care.

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MA

Matthew Sarkela

Ive been a customer for 5 years and my two cats have always been taken great care of. I now drive all the way from Leland just for my cats checkups because the local veterinary hospitals overcharge and are quick to want to put our long hair cat under anytime any grooming needs to be done. The doctors are understanding and helpful and the staff at the front desk are always warm and welcoming. Many people are complaining about the cost of this animal hospital but I have found it to be cheaper then other hospitals, especially for just a check-up. It is going to cost you to take good care of your pets, same as it will cost you for an annual checkup and prescriptions for yourself or your children. I have only had to use Revolution for my cats but they never required me to buy it from them so I cant speak from a prescription point of view. As far as service goes they have treated me and my babies great so I highly recommend them!

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Bev Wine

I have used this clinic for 24 years. The staff has treated multiple pets of mine, and even though there have been staff changes over the years, my pets have always received wonderful care. I think I have been most pleased with the present staff as the female vets seem to have so much compassion and love for the animals that they care for. Id like to especially thank Dr. Collins for her kindness and empathy in her treatment of our precious puppy "Tish"! She always greeted our baby with lots of hugs, strokes and kisses before she even started any examination. Thats important to pet owners as it shows you truly care about our loved ones and its not just a "business". We entrust you with our family members and Dr. Collins was there for us when my daughter and I had to make the most horrible decision to "put down" our baby because her illness was not survivable. Thank you Dr. Collins!

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