Smiles 4 Kids Pediatric Dentistry

Reviews 3

BE

Benjamin Brott

We went once for a cleaning and will never be back. Dont get me wrong, the facility is fine, the dentists and hygienists did a nice job. It was a good experience on the front end, but the back end billing, and dealing with Amy in the accounts/insurance department was an absolute nightmare. All of this effort over one teeth cleaning for a three year old... When we scheduled our first appointment we were told that they accepted our insurance which is Blue Cross Blue Shield health insurance and Met Life dental insurance. They are an out of network dentist for us, but since they are convenient to us and next door to our pediatrician we didnt mind the slightly higher costs. We spent around four months and numerous phone calls to Amy at smiles4kids trying to get her to properly bill our insurance. Meanwhile, each month we received a statement from them that became progressively further and further past due. Each month Amy continued to state that she was billing our insurance, but would never get a responce from them. My wife handed this, and believed that Amy would resolve it, but after two months and a handful of phone calls it hadnt gone anywhere. Amy insisted that the insurance company would be writing a check to us, which we would then need to hand over to smiles4kids, which is never something Ive experience with insurance. She constantly acted like we needed to be the go between between her and the insurance company. She was confused about the process, and gave us incorrect information when asking us to help her resolve the billing. Eventually, after four months, I asked my wife to let me speak with Amy and attempt to resolve it. I called Amy while holding our now "over 90 days past due" bill and let her know that we needed to get this resolved. I told her I didnt want to risk being sent to collections for something my insurance covers. Amy told me I wouldnt be sent to collections, and stated again that she still hasnt heard from our insurance company. Im sorry, but these things do not take four months to hear back on, and I let Amy know my frustration. She told me that I should call Blue Cross Blue Shield and tell them they better pay as Im about to be sent to collections. WHAT?! Less than a minute prior in our conversation she told me not to worry about being sent to collections. Which was the truth and which was the lie? I didnt appreciate this one bit. I told Amy, that in my entire life Ive never been asked to act as a middle man between a health care provider and insurance company in the capacity that she is asking me to. Weve already spent hours on the phone trying to deal with this and I informed her that she should be the one calling Blue Cross Blue Shield, not me. She is the "insurance expert," not me. Weve already called our insurance company, and were told by them that they would "take it from here" as we shouldnt have to make this sort of phone call on her behalf. We were told this two months ago. Why am I being asked to call again? Because obviously Amy cannot follow up on her own accounts and resolve issues. Amy finally agreed to call and assured me she would work to get it resolved. Amazing how that works. Within a few hours Amy called me back to let me know what the error/mistake had been, and that she was able to resolve everything. Wow, go figure. As it turns out she had to request a form from Blue Cross Blue Shield which would then allow her to bill our secondary Met Life Insurance. Listen, heres the deal. I am not an insurance expert. I shouldnt have to be. I pay for insurance, and something as simple as a teeth cleaning should not be a nightmare like this to get through the billing department. After this experience we canceled our next appointment for my son and will be taking our business elsewhere. The facility is good. They did a nice job on the cleaning, but the way Amy treated us and talked to us was unacceptable. We are customers/patients and should not be treated rudely on the phone. It should never have taken this long to get resolved.

ST

Stephanie Smith

This place is a money pit. I have had nothing but problems since I took my son here in August of 2015 and dealing with their billing department is a nightmare. If anything but a cleaning is needed to be done to your childs teeth, they "have" to proceed with IV sedation, which is over $800. I was told that no dental insurance would cover the IV sedation and that it would have to be paid in cash two months in advance before they could even schedule an appointment. The account people are idiots and have no idea what they are doing. They try to make you pay for your appointments right after they are finished before running it through your insurance. Why would I pay for something that is covered on my dental insurance? Please bill them like any other dental office would and send me a bill of what they did not cover. Connie, the woman at the front desk, is very rude as well. I will never take my son back here again!

J

J Hahn

Been taking my three kids here for over 10 years--NEVER have had a problem! They are fantastic and have done a great job taking care of my kids teeth--very little staff turnover--most of the hygienists have been there the whole time we have been going there so that says a lot. Ive never had billing issues but in my experience, most of those headaches come from the insurance companies who like to dump it on the offices..!