Refugee Canyon West Kennels

9077 National Rd SW, Etna, OH 43062, USA

Category:	Veterinarian
Address:	9077 National Rd SW, Etna, OH 43062, USA
Phone:	+1 740-964-2401
Site:	refugeecanyonvet.com
Rating:	4
Working:	9AM–12PM 9AM–12PM 9AM–12PM 9AM–12PM 9AM–12PM 9AM–12PM 4–6PM

Location

Photos 4

Reviews 4

Alliah Hren

This place is terrible. I took my dog here to be groomed and asked that a couple inches be cut off his long white hair (he is a Maltese Shih Tzu mix). When I picked him up the groomer Jodi had shaved him! When I asked for someone to call me so I could discuss my frustrations, I was called back by a condescending Dr. Williams. She tried to treat me like I was an idiot and told me that maybe there was a "misunderstanding" and that I didnt hear Jodi say she might have to shave my dog because he had 3 mats in his hair because Jodi had laryngitis (this whole conversations was fabricated by Jodi to cover her mistake, my dog DID NOT have mats and we did not discuss anything except her cutting a couple inches off his hair!). During my conversation with the Dr. I once again reiterated that I had specifically said that I wanted 3 inches left on my dogs body, to stress that I had not approved him to be shaved. The Dr. said "Well she cant do that." I told her that Jodi should have told me that and I would have taken him to another groomer, to which her response was, "Well maybe you should do that then." Instead of admitting fault and apologizing to their loyal client of 2 years, this place finds it a good business practice to not only employ a groomer with zero grooming skills and no integrity, but to support them when they make mistakes and then lie about the facts. After this and then seeing the cut she made in my dogs stomach with the clippers, there is NO WAY I would ever return and I warn anyone who reads this, GO SOMEWHERE ELSE!

Chris Fatica

Our 1 1/2 year old lab Murphy loves going to Refugee Canyon. We often leave for long trips and we know he is very well taken care of there. They do a wonderful job grooming him with his baths and clipping his nails. We also have used Rich for obedience training. Murphy has had two in home lessons with Rich and he is a much calmer and understanding dog. Before he would pull us all over the place when we took him for walks. Know he knows to heel and calmly walks by our side. He was very bad at chewing on things and constantly jumping up on people. Now he leaves things alone (except for his chew toys) and listens to his "off" command when he jumps up on people. He is even trained to not eat his food until we tell him it is time to "EAT". I would highly recommend this place to ANYONE who is looking to board their pet for a long trip. Or just to get groomed or bathed. If your dog is in need of obedience training ask for Rich, he does a very thorough job with proven results. Trust me!! This is almost like taking our dog to a spa. Very well pampered. HIGHLY recommended!!

Robyn Fulfs

We board our 4 dogs here every time we travel; our furbabies are always happy to stay, they are well taken care of, and the rates are more than reasonable!

Alexandra Rakowsky

Our dogs are always well taken care of here.